I Honestly sometimes think to myself "Do they actually know what they are doing?" Over the phone they are an absolute disgrace, i once needed help from them and instead of them trying to help i got passed about on the phone between people on every occasion and was always put back through to the same person i started with. I even got Bombarded with calls on a Sunday and Fathers day as well so instead of enjoying the day i was having to sort out these calls which in the end i had to just unplug the phone as i was getting sick and tired of it when i had already told them i would call back or go in to the branch on the following Monday. They really are the most Awkward people i have had to deal with they just don't seem to understand anything you tell them and whoever ordered them to make a call on Fathers day should really be ashamed of themselves. A soon as my problem is resolved i will definitely be switching Banks after all this time i have wasted with them i should really start charging them by the hour to speak to me. Don't even get me started on the letters they send out. i once received 5 copies of the same letter (i thought we were supposed to saving the planet by cutting down on paper) each coming one day after another when i had already called to acknowledge i has received it, also guess what the letter was wrong anyway the action what the letter explained was something i didn't even ask them to do. So not only are they not doing what i ask them to do they are throwing in extra things themselves....It's like they are trying to annoy me quite honestly. I really can't tell you enough to avoid this bank at all costs.