Did you know Santanter uses a premium rate number to contact their branchs. The happily give it out when making appointments, when challenged the say there is a free phone number via head office which you could have used but it was not given to me on my appointment card. I complained about this. They then wrote to me saying it was my choice to use it to ring the branch. When challenged they could or would not give me an answer as to why they need to charge for accounts spend fortunes on crazy advertising and then charge you to contact them. They then send me a letter summarizing my complaint and get it completely wrong. Clearly their customers are only numbers. I await their next installment on this subject.