This complaint is not actually regarding Santander but it's customers. I worked for this company for over one year in England, recently leaving, now it's time to finally share my opinion. Never in my life have I had to deal with such ignorant and blatantly idiotic members of the public, genuinely half of my day in the office was sitting in disbelief that some people had the ability to breathe yet alone operate a bank account. Let's put something straight; if you go receive charges for having insufficient funds? Not the banks problem, we simply store your money, we aren’t responsible for whether you have enough of it or not. Can't be arsed completing security with us over the phone? Take a hike down to branch then because we can't be arsed listening to you and your uncooperative warped views of how the world should revolve around you. Locked out of your online banking? You made an error, it is YOUR fault. Deal with the consequences. Honestly some of the complaints on here and other sites really do show how thick and entitled the British Public can be, half of your issues aren't in control of the bank and we physically CAN'T do half of the things you are requesting. Here's another truth bomb, if you have ever phoned/emailed the company and talked to me or one of my colleagues like a piece of dirt on your shoe? Congratulations, you're now the most talked about asshole in the office that day. Thank god I no longer work there, yet I'll still continue to bank with them because I have more than one brain cell in my head and know how to bloody do it.