Buckle your seatbelts motherf*ckers, cause I’ve just about had it with Santandumb. My boyfriend banks with them and tried to set up online banking, no details were sent to him in the post. His account was subjected to fraud so he had to order a new card. He specifically asked for the pin to stay the same and they’ve f*cking changed it. OH and to add, he’s lost cards in the past and ordered new ones from the same bank. Turns out ALL OF THEM were active, none of them were frozen like asked. If I had the authority I’d be screaming at them down the phone to close his account immediately.