I have tried to transfer money to my grandson to buy a car through on line banking. The account was blocked for security reasons because it was a one of payment. It took a 40 min phone call through 3 operatives to reach the security team who then asked all the questions the previous staff had asked. Finally they graciously allowed me to transfer my own money. If I used a debit card a 4 figure password would have allowed a similar purchase without any checks. Santander why not give the tel no for direct contact with the security team?
4 years ago
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