I got a mortgage from santander, delayed by 2 weeks sending a wrong mortgage to myself and also the solicitors, thereafter not sending money on time for a set completion date. Worst experience when I spoke to customer services I was cut off the phone. I would have rather paid an extra £100 on my mortgage a month to not deal with these people again. God forbid I have to ever contact them again. Unfortunately I'm stuck in a 2 year deal.
4 years ago
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