Had an awesome awesome experience! From the very beginning when I contacted the help desk through the chat until my purchase arrived it was a great experience. I told them exactly what I was looking for and they sent me pictures of sapphires that matched the description of what I was looking for, and the. I asked for videos to be able to see the details more clearly. The next day I had full videos of what I was interested in and that helped seal the deal on the stone I wanted. Definitely a pleasant experience and will definitely purchase from this site again :)