I've ordered several sapphires from sapphire bazaar. A recent one wasn't quite the color I'd hoped for. I already knew about their no questions asked return policy, but I'd yet to use it. It was even better than I expected. I had to pay for return shipping (which is completely reasonable). They took full responsibility for the package as soon as I sent it out, and per my request, gave me store credit instead of a refund. They sent the credit less than 12 hours after I told them I shipped the package! This company will always have my business. Stunning stones, strong committment to ethical mining and fair wages for their workers, unmatched customer service, and great prices. I have a wishlist a mile long, and my fiance knows he has to look no further for gift ideas!