Anonymous
PLEASE PLEASE BE CAREFUL…..AND DON’T BE FOOLED BY SHINEY CARS OR THEIR FAKE SMILES *** DEPOSIT PAID – 17 DECEMBER 2022 CAR IN OUR POSSESSION (FIXED?) – 28 FEBRUARY 2023 = ONE DAYS USE!!! Well our nightmare has finally finished!!!! 2.5 months of being treated like idiots and car only being in our possession for one week BUT only driveable for ONE day then collected on a low loader! Affected our mental health, my husbands physical health, our jobs and our finances losing one car. Yes they did pay for a hire car FOR ONE WEEK near the end of this nightmare! Even laughed at by Wayne when he saw us waiting, again, as we did every week, at reception for answers. “Hows the car?" I replied near to tears, we have had it one day! He laughed, saw my face and just said “oooh too soon?”!!! Different diagnosis over the weeks from their “workshop”, not jaguar specialist who 'had a good relationship with Kalem' which Kalem' personally stated to us, second hand parts from EBAY not arriving or sent wrong ones (allegedly) and eventually went back to original diagnosis that it needed a new steering rack even though they were happy for us to drive it on a smart motorway with a faulty steering rack! All through this nightmare we made it very clear that we wanted (at our expense) a full RAC inspection done on their premises. Surprise surprise they decided to DELIVER the car to us! We did get an inspection and he confirmed that there were other issues with the car and did we know it had a second hand 'manual' steering rack even though it was an automatic! We decided we would sell it to another company who did a diagnosis test which stated that there was an issue with the catalytic converter….so lost even more money!!! We maybe in our 60s but like to think we aren’t stupid as we’ve purchased many cars between us over the years BUT we did get suckered into paying over £700+ for a warranty we couldn’t use because it wasn’t a new fault it originated at Sascron!!! MY ADVICE to anyone even thinking of buying a car from this company is do your research, read the reviews, ignore the replies from Sascron, don’t be fooled by their American style selling techniques AND more important….dont do what we did which was both get ill for 4 weeks which meant we could not use the Section 22 in law to REJECT THE CAR within 30 days ....even though we never physically had it to use apart from the one day! We did try another legal route under another Section of the law BUT SASCRON REJECTED OUR REJECTION LETTER! We didn’t have the energy or the finances to fight them, which is not uncommon apparently! THEY ARE EXPERTS AT .... AVOIDANCE!!! If you need clarification….go to the website for “disgruntled ex employees of Sascron”! SASCRON don’t even bother leaving a negative response as we will publish the full timeline which you had emailed to you regularly and agreed!!
1 year ago
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Sascron Car Supermarket has a 1.6 average rating from 14 reviews

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