I bought a 10" Nurvo tablet, after about a month it wouldn't boot up, I emailed customer service [there is no dedicated number for service] on a sunday which I thought would be quicker than writing a letter, the web form said "please allow 24 hours for a response" reasonable enough on a sunday I thought but monday & tuesday no response so emailed again with no response so I called the sales line the man I spoke to tried to help had my details knew that there was wait for some sort of "return procedure" or said that some one would be in touch, on the wednesday I got an email which said.. Dear Sir/Madam, Sorry to know that you have trouble with the above item Can you please confirm us the serial number and exact fault with the unit so that we can organise a return for you Regards, On thursday another email which said.. Dear Sir/Madam, I have been advised by Nurvo support this problem can be rectified over the phone Could you please contact Nurvo UK support on 0161 873 4141 They will troubleshoot the unit over the phone if it cannot be fixed they will get it repaired or replaced under warranty Best Regards, I phoned Nurvo the person I needed was away from his desk I left my number because I was told that he would call me back, I waited 90 minutes & realised tht they were closed for the day. I emailed them to ask why nobody called back, an email response next day asked me to email my phone number again. Unfortunately due to work commitments I couldn't call them until the following wednesday, I did get the tablet working with instructions over the phone but all the apps etc were deleted as the man said "just like it came out of the box". I'm very disappointed with the customer service at both of these companies.