My daughter returned a pair of boots for a refund. Schuh sent her back a parcel with a different pair of boots in not her size and says this is what she returned, so refused refund. Original boots returned were Timberland at £125.00. She has asked they check weight on her original return label but they point blank refused to help in any way.
I would suggest Schuh review it’s system for returning items as it looks as though someone in returns has a new pair of Timberland boots for nothing thanks very much!
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