“This is the worst company I have ever dealt with. I ordered an item that I did not receive. When I started to look for the location of my goods, they said that they left it with a neighbor and that they do not take any responsibility. I asked to send a picture, they ignored my request. You sent a delivery history where neither the street nor the apartment is specified, only the district. Not even a zip code.
Shame on the Shuh company.
BE CAREFUL BUYING FROM THIS COMPANY!!!”
“Didn’t receive my item! Apparently it was left with my neighbour (an old man and lady who have been taking my parcels in for years) they assured me they didn’t have it. I contacted schuh and they assured me the driver would go back my my neighbours to retrieve the item even though I knew they didn’t have it. Then they advised me that the courier said my neighbours had recieved it and I have the item. When checking again with my neighbours they said FedEx hasn’t been once never mind twice. So I am now £90 down and don’t have the trainers which were a gift! Schuh said there’s nothing else they can do when I asked them to open the case again with the couriers, Appalling customer service! Will not be using schuh ever again!”
“I went to the Truro store yesterday and brought a pair of Doc martens the lady who served me was called Vicky.I just want to say how lovely she was nothing was to much trouble.It was so nice to go to a shop and have a nice friendly person to serve you .Kind regards sue Roddis”
“Don't buy at Schuh. After 3 months, both SAYE trainers bought at Schuh are starting peel and looking like cheap knock-offs. Schuh shop manager at Cribbs Causeway refused to replace or refund. First, saying it's a problem with vegan leather, normal leather would have been ok. Then saying it's normal wear & tear. Clearly, it's best to leave Schuh's trainers on the shelf rather than actually wearing them, even occasionally for 3 months! Then it was due to the way we put on the trainers, based on the laces being tied when we brought them to the shop (Note to self: stop being neat). As they were over £100, I'll submit a section 75 claim via the credit card company and let them sort it out.”
“They sent the wrong pair of shoes. After some days they asked me to return the product to them so they could resend the shoes I actually ordered. I paid for shipping because I was told the costs would be 100% refunded. It's been 3 months and I'm still waiting for my money back. I don't recommend. It is better to buy from another more reliable company that will refund your money if something goes wrong (even if it is their fault).”
“If I could give a 0 zero rating, it would be too good for schuh. I returned a pair of shoes on the 17th of April, they then refused to give me my refund. They actually said I had been given the refund and I wasn't looking in the right place for it. When I emailed looking for my money, I was told to contact Klarna, klarna said no, it's schuhs issue. I contacted schuh again and they said try Klarna again etc. No matter who I spoke to they blamed anyone else, usually me. It took 6 weeks of me emailing, and practically begging for my own money before Klarna finally investigated and low and behold, it had gotten stuck on their side. I received my refund on the 29th of May. 6 weeks after I first returned the shoes! I will NEVER shop in schuh again! It was disgraceful that I had to go through so much stress for 6 weeks to retrieve my own money (minus a return fee,the cheek!!)”
“I am extremely disappointed with my recent experience with Schuh. I ordered shoes worth £130, but what I received were used and incorrect, cheap shoes. This might be due to their delivery services or internal mishandling, but I feel cheated and have effectively lost my money. This experience has been highly frustrating and unacceptable.”
“Today I purchased my third pair of Birkenstock clogs in three months from the Metro Centre store. The staff are extremely attentive and helpful. In particular Jennifer(080) and Michael(067). I will definitely buy again from here as customer service is excellent.”
“Great service from a lovely young lady, explained about the sizing of the shoes.
Georgia was very happy which made me feel really happy .
Liverpool Schuh very good experience.”
“very upset as i spent £209 on a shoes and returned for refund by their carrier they are saying the courier did not deliver the parcel and they not refunding me”
“At the door I found a warm welcome, inside the crowded shop I was quickly attended to, and then, because of difficulties, I was offered an order and later collection service at no extra cost, then given an encouraging farewell after a subsequent on time accurate delivery. At least four staff made me feel I was a valued customer but Natasha was especially helpful. I recommend everyone change to this shoe shop for future purchases.”
“Bought some sandals online, tried them on at home and realised they’re far too big for me. Tried to return them in store but was refused because they’re “worn” despite what the shop assistant pointed out being a design flaw on the back of the heel where the stitching meets.”
“I have ordered 2 pairs of shoes that were delivered to the wrong address. At first they said they were definitely delivered to me which was impossible because I was not even at home. Then magically after sending a million emails they re appeared. I asked to have them delivered to a pick a place where I found only one pair so the whole thing of me having to email them again started again. Throughout the whole thing they kept says one thing and then another. Often what the courier said was something completely different from what the company said. As I write this after 2 weeks I still have not been refunded for the missing shoes. Avoid at all costs.”
“They sent me used, broken shoes - completely disgusting. AVOID THIS COMPANY, the products are worse than a charity shop and the customer service is awful”
“Bought a pair of trainers for our 3 year old granddaughter today from the Swansea store. Naomi was excellent. She measured her and gave us excellent advice once she listened to what we wanted. We will definitely use again.”
