“very upset as i spent £209 on a shoes and returned for refund by their carrier they are saying the courier did not deliver the parcel and they not refunding me”
“Bought some sandals online, tried them on at home and realised they’re far too big for me. Tried to return them in store but was refused because they’re “worn” despite what the shop assistant pointed out being a design flaw on the back of the heel where the stitching meets.”
“I have ordered 2 pairs of shoes that were delivered to the wrong address. At first they said they were definitely delivered to me which was impossible because I was not even at home. Then magically after sending a million emails they re appeared. I asked to have them delivered to a pick a place where I found only one pair so the whole thing of me having to email them again started again. Throughout the whole thing they kept says one thing and then another. Often what the courier said was something completely different from what the company said. As I write this after 2 weeks I still have not been refunded for the missing shoes. Avoid at all costs.”
“They sent me used, broken shoes - completely disgusting. AVOID THIS COMPANY, the products are worse than a charity shop and the customer service is awful”
“UPS "lost" my delivery for the second time. Schuh staff helpful but can't "guarantee" orders will be delivered. Got a refund, I have no problem with how that was dealt. As a company you need to listen to the many customers who tell you how unreliable or worse UPS is. Why are you prepared to lose customers and income rather than change your courier? No more purchases from me and I have told all my friends not to order online too.”
“I purchased dr martins vegan boots online 19/ september 2020, haven’t worn them, I took them back to the store in York, they wouldn’t refund my money, as stated by the assistant the codes were different, so I have boots costing £149 that I can’t wear.”
“Schuh sent the wrong shoes (ordered women's, received men's). But Schuh doesn't offer free returns so had to pay out of my own pocket to return these. I should not be covering costs for their own mess up.”
“I ordered sandals over two weeks ago. Every time I check the status of delivery, the date shifts to a later date. This is very frustrating. I will not be ordering from schuh again.”
“OMG! I can't believe how awful it was to get my refund back after they actually got the shoes back straightaway from me in the same condition they sent them but they still took a month and they used klarna to finance company to give me back my money when I did not use klarna when I purchased just used my bank card details, they caused me soo much stress that I regretted soooooo bad the purchase, genuinely AVOID”
“Still no sign of our order over 3 weeks later and no sign of you sorting anything out , no updates -shocking customer service and feeling angry with you . You have our funds so you should be jumping through hoops to get this sorted - this was a birthday present for my husband . I will not be using you again . Very disappointed”
“Ordered a pair of trainers and paid express delivery next day charge, 8 days later and no parcel! All the helpline say is cannot refund the charge as received my order? Worst customer service ever and will never use them again, misleading customers to say the least.”
“Kept sending me unwanted emails after my purchase. Email reads "15% discount will only be sent if your review is published and can only be used in one online or store transaction. Your discount will be valid for 90 days from the publication of your review. note: This email is for information only. Please do not reply as this account is not monitored"”
“Internet transaction was very poorly…
Internet transaction was very poorly with Schuh (6th March 2021). I have made a payment for a pair of trainers, for which the process did not take more than 2 minutes. The payment "timed out", no confirmation of the order but transaction was made on my credit card. The Schuh's "Live" online customer service was not helpful at all. I have to wait apparently up to 5 days to get my money back only then to make another order.
Schuh - this is not acceptable customer service, or online shopping protocol, where you can't get even 2 minutes to complete your order, or get some timed warning to complete the order by certain time!
I would NOT recommend using Schuh online services, unless they make improvements.
Terrible experience, even worse customer service...
No stars!!”
“Terrible service,I have returned one item more than ten days ago because its too small and they even didnt send email since than,the other shoes are faulty,my big toe finger is blue after wearing them,but they dont care about it...I am sure I am not buying from them anymore 😨🤮”
“Special 80th edition bugs bunny converse arrived in appalling box. Its literally falling apart. Customer service offered a £5 partial refund but when the box is part and parcel of a gift the last thing you want is box in such disgusting battered condition.”
“Mum purchased an item in store to be delivered to the house on the 3rd of this month. It's the 10th and it's not arrived despite me being home the whole time. We have no. Idea if the item is on its way, delayed or missing as no tracking info was giving.
Customer service phone also are not answering”
“I have received a pair of a trainers, after one week having paid for express shipping bearing no tags and suede on the toe cap on a pretty battered up condition.
Despite the staff being helpful, I paid an amount to have a pair of trainers delivered in a certain amount of days, condition new, I instead received a pair with no tags, bad condition after a week. Having spoken with a friend in adidas international, receiving adidas trainers advertised as new with no tags is not acceptable in any case, regardless of the size of the reseller and even advised me to take it up with adidas.
Yes I have been offered a refund, however why order with a company and then bearing the cost of a refund and having to wait for 15 days to get a refund, if the shoe turns up in that condition and according to them being the normal state of shoes they ship out. I have never even from ebay received a pair of trainers in the state of what shuh has delivered.
No thanks, my advise scroll past and avoid any hustles.”
“I have received a pair of a trainers, after one week having paid for 2-3 day express shipping bearing no tags and suede on the toe cap on a pretty battered up condition.
Despite the staff being helpful, I paid an amount to have a pair of trainers delivered in a certain amount of days, condition new, I instead received a pair with no tags, bad condition after a week. Having spoken with a friend in adidas international, receiving adidas trainers advertised as new with no tags is not acceptable in any case, regardless of the size of the reseller and even advised me to take it up with adidas.
Yes I have been offered a refund, however why order with a company and then bearing the cost of a refund and having to wait for 15 days to get a refund, if the shoe turns up in that condition and according to them being the normal state of shoes they ship out. I have never even from ebay received a pair of trainers in the state of what shuh has delivered.
No thanks, my advise scroll past and avoid any hustles.”
