“I ordered a pair of shoes online, only to receive the wrong pair (Wrong make and size) a few days later. When I rang customer service in Dublin, they were extremely unhelpful and rather rude. I had to return the wrong shoes to a nearby shop and get the ones I had originally ordered - completely defeated the purpose of ordering online. Also no apology!!!”
“Very poor customer service when it comes to returning faulty shoes. Shoes have to be returned to Head Office for inspection, which takes several weeks to resolve. Very disappointing for a large high street chain.”