“No refund after three weeks
Son bought a pair of shoes online. Nothing like the picture. Returned to store and three weeks later no refund despite chasing on numerous occasions. Very very rude and unhelpful staff. Doubt we will see the refund. We are going to try trading standards but hold out little hope. Meanwhile my son is walking round with holes in his shoes as can’t afford to lay out another hundred pounds whilst awaiting a refund. Shocking company. Shocking service. Be warned.”
“Awful mail order service £50 converse not delivered and had to chase turned out not even despatched asked for refund and said it would take 14 days despite them taking my money next day - won't use them again”
“Management in this store are absolutely disgusting and unprofessional. As a member of the public speaking to the sales assistants I am aware non of them are happy and say management is crap. I observed the scatty management and would never ever purchase from shoe again or recommend them.
Management should not be working here as they rubbish.”
“My son's Van's trainers wore a hole in under 5 months so took them back, they refused to replace them, blamed him for wearing them !! Their 12 mth guarantee is worthless, county court here we come.”
“I ordered a pair of shoes online, only to receive the wrong pair (Wrong make and size) a few days later. When I rang customer service in Dublin, they were extremely unhelpful and rather rude. I had to return the wrong shoes to a nearby shop and get the ones I had originally ordered - completely defeated the purpose of ordering online. Also no apology!!!”
“Very poor customer service when it comes to returning faulty shoes. Shoes have to be returned to Head Office for inspection, which takes several weeks to resolve. Very disappointing for a large high street chain.”
