“My husband and i visited Schuh in the Metro centre 04/03/25, on entering the store we were made to feel comfortable just browsing, Rachel approached us asking if we needed help which we did, she gave good advice with what i needed and gave me pleanty of time to decide with no sales pressure, im very happy with my purchase and will definately call in store to purchase again .”
“i was in Schuh in the Crescent shopping Centre limerick yesterday 21/01/2025 with my 15yr old daughter .. i just want to compliment the young lad that served us . He was so helpful and a pleasure to deal with . Top Class customer Service . I believe his name was Joe .. Will def shop there again”
“I went to the Truro store yesterday and brought a pair of Doc martens the lady who served me was called Vicky.I just want to say how lovely she was nothing was to much trouble.It was so nice to go to a shop and have a nice friendly person to serve you .Kind regards sue Roddis”
“Today I purchased my third pair of Birkenstock clogs in three months from the Metro Centre store. The staff are extremely attentive and helpful. In particular Jennifer(080) and Michael(067). I will definitely buy again from here as customer service is excellent.”
“Great service from a lovely young lady, explained about the sizing of the shoes.
Georgia was very happy which made me feel really happy .
Liverpool Schuh very good experience.”
“At the door I found a warm welcome, inside the crowded shop I was quickly attended to, and then, because of difficulties, I was offered an order and later collection service at no extra cost, then given an encouraging farewell after a subsequent on time accurate delivery. At least four staff made me feel I was a valued customer but Natasha was especially helpful. I recommend everyone change to this shoe shop for future purchases.”
“Bought a pair of trainers for our 3 year old granddaughter today from the Swansea store. Naomi was excellent. She measured her and gave us excellent advice once she listened to what we wanted. We will definitely use again.”
“I don't really write reviews, but all three of the staff at Schuh in Rushden Lakes on 25th Sept were too great not to shout about. Knowledgeable, personable and really useful. Nothing was too much trouble - we will be shopping in store more with service like that. Cheers!”
“I ordered a pair of sketchers and after paying realised my discount hadn't gone on. After a live chat with schuh they said they would refund once the shoes were dispatched. My shoes were delivered at 5.50pm and refund was in my account by 7pm. Excellent service. Will definitely order from them again”
“I purchased shoes from a different company with a similar name and accidentally returned them to this company, they posted the shoes back to me which they didn't have to do. Their customer service on Facebook was friendly and quick so I appreciate this and felt compelled to leave a review.”
“I did receive the wrong trainers in the right box but I am giving 5 stars as the problem in the shop was sorted out so well and I even got a phone call as well from schu.I ordered online and payed with PayPal.I got a cash refund.”
“Excellent quality and fast delivery
Absolutely fantastic costumer service and excellent quality of help and support
Ready for advice and rapid response
Thank you”
“Purchased kids boots online via Schuh website. On arrival too small. Unfortunately couldn’t find original email order number. Went to local Cardiff store, where female Manager & one of her male colleagues searched diligently for the online order. Found at last & issued full refund for the boots. Now awaiting larger size boot & Store to email when they come in. Can’t thank the Cardiff Store enough for their First Class Customer Service....Well Done Cardiff 👍😀”
