“I ordered a pair of sketchers and after paying realised my discount hadn't gone on. After a live chat with schuh they said they would refund once the shoes were dispatched. My shoes were delivered at 5.50pm and refund was in my account by 7pm. Excellent service. Will definitely order from them again”
“I purchased shoes from a different company with a similar name and accidentally returned them to this company, they posted the shoes back to me which they didn't have to do. Their customer service on Facebook was friendly and quick so I appreciate this and felt compelled to leave a review.”
“I did receive the wrong trainers in the right box but I am giving 5 stars as the problem in the shop was sorted out so well and I even got a phone call as well from schu.I ordered online and payed with PayPal.I got a cash refund.”
“Excellent quality and fast delivery
Absolutely fantastic costumer service and excellent quality of help and support
Ready for advice and rapid response
Thank you”
“Purchased kids boots online via Schuh website. On arrival too small. Unfortunately couldn’t find original email order number. Went to local Cardiff store, where female Manager & one of her male colleagues searched diligently for the online order. Found at last & issued full refund for the boots. Now awaiting larger size boot & Store to email when they come in. Can’t thank the Cardiff Store enough for their First Class Customer Service....Well Done Cardiff 👍😀”
“Excellent customer service at Schuh once again. We always go to our local schuh and the kids love going too, staff are lovely and friendly, and the I’m store pick up is brill too.”
“Amazing customer service today at Schuh in Cardiff. Thanks to the lady with the pink hair..sorry I didn't take your name.My daughter was absolutely thrilled with her new shoes. We'll be back. Thank you.”
“Great service, they had the Crocs I wanted for my son, in the sale! Ordered night before and they came at 9am next day, delivery was only £2. Very pleased.”
“I had a faulty pair of shoes, I took them back after one month and the colleague ordered me a new pair to be delivered the next morning. Fantastic service.”
“Bought some items in the black Friday sale and they have been dispatched immediately afterwards. The website was easy to use and navigate and if you are a member you get free return which is great if you aren't sure on sizes or colour.”
