“At the door I found a warm welcome, inside the crowded shop I was quickly attended to, and then, because of difficulties, I was offered an order and later collection service at no extra cost, then given an encouraging farewell after a subsequent on time accurate delivery. At least four staff made me feel I was a valued customer but Natasha was especially helpful. I recommend everyone change to this shoe shop for future purchases.”
“Bought some sandals online, tried them on at home and realised they’re far too big for me. Tried to return them in store but was refused because they’re “worn” despite what the shop assistant pointed out being a design flaw on the back of the heel where the stitching meets.”
“I have ordered 2 pairs of shoes that were delivered to the wrong address. At first they said they were definitely delivered to me which was impossible because I was not even at home. Then magically after sending a million emails they re appeared. I asked to have them delivered to a pick a place where I found only one pair so the whole thing of me having to email them again started again. Throughout the whole thing they kept says one thing and then another. Often what the courier said was something completely different from what the company said. As I write this after 2 weeks I still have not been refunded for the missing shoes. Avoid at all costs.”
“They sent me used, broken shoes - completely disgusting. AVOID THIS COMPANY, the products are worse than a charity shop and the customer service is awful”
“Bought a pair of trainers for our 3 year old granddaughter today from the Swansea store. Naomi was excellent. She measured her and gave us excellent advice once she listened to what we wanted. We will definitely use again.”
“UPS "lost" my delivery for the second time. Schuh staff helpful but can't "guarantee" orders will be delivered. Got a refund, I have no problem with how that was dealt. As a company you need to listen to the many customers who tell you how unreliable or worse UPS is. Why are you prepared to lose customers and income rather than change your courier? No more purchases from me and I have told all my friends not to order online too.”
“I don't really write reviews, but all three of the staff at Schuh in Rushden Lakes on 25th Sept were too great not to shout about. Knowledgeable, personable and really useful. Nothing was too much trouble - we will be shopping in store more with service like that. Cheers!”
“I ordered a pair of sketchers and after paying realised my discount hadn't gone on. After a live chat with schuh they said they would refund once the shoes were dispatched. My shoes were delivered at 5.50pm and refund was in my account by 7pm. Excellent service. Will definitely order from them again”
“I purchased dr martins vegan boots online 19/ september 2020, haven’t worn them, I took them back to the store in York, they wouldn’t refund my money, as stated by the assistant the codes were different, so I have boots costing £149 that I can’t wear.”
“Schuh sent the wrong shoes (ordered women's, received men's). But Schuh doesn't offer free returns so had to pay out of my own pocket to return these. I should not be covering costs for their own mess up.”
“I ordered sandals over two weeks ago. Every time I check the status of delivery, the date shifts to a later date. This is very frustrating. I will not be ordering from schuh again.”
“OMG! I can't believe how awful it was to get my refund back after they actually got the shoes back straightaway from me in the same condition they sent them but they still took a month and they used klarna to finance company to give me back my money when I did not use klarna when I purchased just used my bank card details, they caused me soo much stress that I regretted soooooo bad the purchase, genuinely AVOID”
“Still no sign of our order over 3 weeks later and no sign of you sorting anything out , no updates -shocking customer service and feeling angry with you . You have our funds so you should be jumping through hoops to get this sorted - this was a birthday present for my husband . I will not be using you again . Very disappointed”
“Ordered a pair of trainers and paid express delivery next day charge, 8 days later and no parcel! All the helpline say is cannot refund the charge as received my order? Worst customer service ever and will never use them again, misleading customers to say the least.”
“Kept sending me unwanted emails after my purchase. Email reads "15% discount will only be sent if your review is published and can only be used in one online or store transaction. Your discount will be valid for 90 days from the publication of your review. note: This email is for information only. Please do not reply as this account is not monitored"”
“Internet transaction was very poorly…
Internet transaction was very poorly with Schuh (6th March 2021). I have made a payment for a pair of trainers, for which the process did not take more than 2 minutes. The payment "timed out", no confirmation of the order but transaction was made on my credit card. The Schuh's "Live" online customer service was not helpful at all. I have to wait apparently up to 5 days to get my money back only then to make another order.
Schuh - this is not acceptable customer service, or online shopping protocol, where you can't get even 2 minutes to complete your order, or get some timed warning to complete the order by certain time!
I would NOT recommend using Schuh online services, unless they make improvements.
Terrible experience, even worse customer service...
No stars!!”
“Terrible service,I have returned one item more than ten days ago because its too small and they even didnt send email since than,the other shoes are faulty,my big toe finger is blue after wearing them,but they dont care about it...I am sure I am not buying from them anymore 😨🤮”
“Delivery service was excellent but not impressed that I had to pay over £6 to return the boots. This was second class too ! In these times, when it is not safe to return to stores, you would think that Schuh would offer free returns like other high street brands.”
