I visited one of your Edinburgh branches today, and I must say that I left embarrassed. As soon as I entered your shop one of your employees shouted in front of everybody "where is your mask?" in a rude manner. I cannot wear face masks as I have a respiratory condition and suffer of anxiety and ptsd and when I wear a mask I am more likely to get a panic attack. I understand that your employees are doing what the managers tell them to do and it's not their fault, but I would advise you to give a better training to your staff because that is just going to put customers off.
I won't buy anymore from your shops, that's fore sure.