When I originally ordered my scooter the young lady said that it would be delivered to my hotel… the Rosen by 10am the next morning.. so I went down early to be there when it arrived… by 10:15 am I called the office and was told that I it wasn’t coming to my hotel but that I was to pick it up at the event… I booked this because I had foot surgery and only walk short distances… but I had to walk from the Rosen Hotel over to the Convention Center… not usually a problem for me but with foot surgery… it was a issued… I get there and they could not have been nicer and more helpful… after the set me up … and I am on my way… I received a call from your office who told me that I need to take the one that I was just given at the venue… go back to the hotel to pickup my scooter… we to The location at the event an was told that I was to keep the scooter I had and he would take care of the request for mr to return the scooter … that team at the location was just AWESOME… the young lady I spoke with.. didn’t seem to Know what she was speaking about….