“I rented a scooter for Halloween evening. It was fully charged and stopped working in an hour. My husband and i were stranded. We are in our mid 70s. Scooteraround tried oral instruction's to move it. It was not movable and not portable-so couldnt be broken down. Scooteround asked us to wait for a pickup. We called back and was told the same thing. They never came. We took the keys got picked up and told them the address it was near. Several days later they called for end of rental pick up, had to read their open records to figure out what happened and in the interim it had been stolen i had purchased theft insurance from them . It wasn't enough, i was not at fault in any event and they charged 500 for loss of scooter as well as a 4 day rental cost which should have been refunded. They wrote an email apologizing for leaving us stranded and no one calling but charged us over $ 700 anyway . Not one person i spoke with could state what we could have done differently by us . An appalling way to treat an older disabled traveller”
“Rented for a cruise. Picked up the scooter on Monday. The scooter started malfunctioning on Tuesday evening. By Wednesday morning, it would not operate. Took it to Customer Service on the Ship. The CS rep on the ship offered an exchange. We took it. The exchanged one was just as bad as the original. Went back to CS on Thursday to see if they would contact Scooteraround for us or see what assistance they could provide. CS advised nothing they could do but to rent us one from the Ship, but it would cost us $50 and a $50 deposit. Did not feel as if we should have to pay for a service that we had already paid for from the company that the Ship told us to use. Asked CS to contact Scootarond, but advised they could not. Finally, Friday, I bit the bullet and used my phone to make the international call. After several calls totaling over 30 minutes at $3.99/minute, with being on hold and speaking with rep, the issue seemed to be resolved. However, it was only short lived as within an hour after the call, the scooter was dead again! Because I did not directly contact Scootaround until Friday, they consider the issue did not begin until Friday. They did offer a refund of $77 and a future credit of $40. That certainly feels like a huge slap in the face, considering there was 4 days that it was not operational. The refund was barely for one day rental. I highly suggest that no one without an international calling plan use this company.”
“Thank you for letting me rent the scooter it was on time for me when i got there to my room, the price was a little hight was looking for a discount because i have rented so many time and will like to rent again on November 29,2024”
“No brakes! Every time we went into the ships elevator, which is only about 2 inches deeper than the scooter length, we seemed to bump the elevator wall. If power is turned down to go very slowly wheels cannot pull themselves out of the gap between elevator floor and lobby floor, add power and hit wall. Several times I released the throttle and scooter kept moving once hitting a fellow passenger, no injuries thank God! Why are throttles no not progressive as on most motorized riding devices such as snowmobiles? And why no brakes, I am surprised these devices are even legal, or that cruise lines allow them on board.”
“This company is a middleman and some other business actually provides the scooter/wheelchair. Mine was delivered with a defective charger and I spent an entire day dealing with scootaround who could not actually fix my problem, and they would not give me the phone number of the actual business that could. It would've been much better if I had rented directly from the equipment rental business. That's what I will do next time.”
“NCL only allows Scootaround rentals on their ships. So, I contacted Scootaround and reserved an electric wheelchair for my once in a lifetime NCL cruise in January 2024 leaving July 3, 2024. Today, 3 days before leaving I received a call that they can’t fulfill my request! Apparently they only have 1 electric wheelchair in Europe and it was damaged. How ridiculous to only have one and yet if you listen to their advertisement while you sit on hold they boast about their wheelchair rentals! They did offer me a manual wheelchair. How on earth do they think I’m getting to the ship in the first place?? It’s not a manual wheelchair I need…it’s an electric wheelchair that will provide me with some independence!! They couldn’t even provide me with a scooter (although that would have been extremely difficult for me to use).
I have never been so disappointed in any service until Scootaround. Thanks for ruining my trip Scootaround. I will have to reconsider using NCL in the future if I have only you to rely on!”
“Car broke down on the way to car show in Carlisle, Pa. Called customer service to explain my situation. Gave them 5 options to help me out I was told NO "5" TIMES. Basically I just lost my $100 reservation and was told to kick rocks...”
“Your staff at carnival terminal F was exceptional. My name is Frances Hudson. My own scooter wasn't charged and I thought I had left my charger home. Your staff and an older porter pushed it out of passenger traffic. I rented one of yours. On several occasions the scooter just took off and wouldn't stop even when I released the controller. In fact it collided with objects and passengers. This was not operator error as I've been using mobility scooters for years now and this is the first time I've experienced anything like this. Fortunately no one was injured and were all kind about it. Please check this scooter out before someone is injured. Let me say again how pleasant and helpful your staff was at terminal F and D. They were a life/cruise saver for me”
“Not worth the money. Rented a scooter for a Disney cruise from Port Caneveral.
I am a disabled vet and can only walk a few steps. The scooter was delivered and the seat was torn and stuffing was coming out. Twice while using it on the Disney private island and the ship, the scooter just stopped working I wrote the company and requested a refund but heard nothing.”
“With bad knees, the walking part of Las Noches is difficult, but it is an event I love. This year, I tried a motorized scooter and it was the perfect solution. I was able to go everywhere and do everything! The 2023 event was wonderful. I loved the musical , storytelling, and nature tents and venues at the end of paths. The mingle of cultures and the music out under the moon and stars makes my enjoyment of the season much richer.”
“Very good experience. The scooter was clean and functioned perfectly. No problems with the battery running out like I've sometimes experienced in big box stores. The staff was very friendly and helpful.”
“could not get the thing to move. Battery was on a full charge, key was on, it was in gear, brake was off. did not know where to turn to for help. figured it was not the ships problem.”
