The wheelchair was delivered to the cruise ship as expected. However, it was an absolute mess! For the price I paid, I would have expected something in much better shape. The right wheel was so worn out that it could barely be pushed on the carpeted hallways and rooms. The left wheel bearing was shot, and it made a jerking ride same a clacking noise. My father was very heavy, hence we rented a bariatric chair, and the condition of the chair made the entire week miserable on we that had to push it. There is no possible way I would ever rent from this company again. The rental was almost as expensive as buying a chair and throwing it away at the end of the trip. And, being on a cruise, there was nothing I could do once we were onboard. I contacted the company after the trip but go no response. Awful, awful company.