I buy from them for a long time and it was always good. This year bought online to pick up at Robina store on 23rd. They gave my scooter to another person. My kid got a photo of the scooter on Christmas! I was ok about that and was nice with them, but I felt like they didn’t care much about their mistake. After many emails back and forward ( they want me to cancel the order or pick up the scooter in Brisbane 😳) the scooter arrived on 31st. They good till there is a mistake! Not so good to solve problems. Nothing was given to my child as a sorry. Very disappointed.