“Do not have your scooter serviced by Scooter Hut!
I took my scooter to Scooter Hut Balcatta to replace my tyres. When I got my scooter back I realised they did not reconnect my front brake. This is in itself a massive safety issue and not acceptable, but there were also some other issues.
I took my scooter in again over the weekend to have the brakes connected. The manager is aware of the situation and assured me it will be addressed urgently. When I called the store today the person I spoke with told me the scooter has been sent to another store for repair, and told me I can phone that store to get an update, telling me that "their systems are not connected so they can't give me a status update". So basically the Balcatta store cannot be bothered to phone the other store, and is again making their incompetence my problem.”
Hi There,
THANK YOU!!
We truly appreciate your feedback about our business and we're so glad to hear that you think we are the best E-Scooter retailer!
Warm regards,
The Scooter Hut Team.
“Amazing support for me to purchase my Sons scooter . Didn’t over sell me listened to my concerns, answered my questions and supported me to buy the Inmotion S1. Highly recommend Dan . Thank you”
Thank you Annalise, for leaving us such a fantastic review!
We're aboslutely stoked to hear that our team was able to provide an E-Scooter that fit your needs, whilst not attempting to push uncessesary sales onto you.
We will ensure that your feedback is passed on.
Warm regards,
The Scooter Hut Team.
Hi There,
Thank you so much for taking the time to leave an awesome review!
It's awesome to hear that the team were able to provide great support, walk you through the instructions and provide you with a test ride.
We appreciate the compliment on our scooter range also :)
We hope to see you again soon,
The Scooter Hut Team.
“Excellent place to shop... no regrets whatsoever price,customer service and range of products were definitely well worth the trip all the way from modbury... 10/10
thank you scooter hut..”
Thank you so much Corey, for taking the time to leave an awesome review.
We're so happy to hear that our team was able to provide a great in-store experience, and that you found our prices and range fantastic! We will ensure that the store and all relevant teams are informed about your feedback :)
We hope to see you again, despite the trip to us.
Warm regards,
The Scooter Hut Team.
Hi Glenn,
I'm so sorry to hear this! I have had a look into the emails that you've sent, and we're just waiting for you to submit a warranty claim via the link we provided so that we can begin the process! If you need further help with this, be sure to reach out to info@scooterhut.com.au
Thanks,
Tianna
“The part came ok, but information to install is not available. After failing twice I had to take the scooter 400kms to Perth to get it sorted.
Still waiting on an outcome”
Hi Bruce,
As advised over the phone, we highly recommend that this part is installed by a technician due to safety.
Please reach out if there is anything that we can do for you.
Thanks,
Tianna
Customer Care Team
Thank you, Shannon, for your wonderful 5-star rating of Scooter Hut! We greatly appreciate your kind words and continuous support. We take pride in delivering great customer service. We're here to assist you anytime you need.
Kind regards,
The Scooter Hut Team.
Dear There,
Thank you so much for your amazing 5-star rating of Scooter Hut! We truly appreciate your support and are thrilled to hear that our team went above and beyond to ensure you received your item before Christmas.
We are delighted to know that you received frequent updates from the couriers and that the delivery process went smoothly for you.
Thank you once again for your feedback, and we look forward to serving you again in the future.
Warm regards,
The Scooter Hut Team.
Dear Daniel,
Thank you so much for your fantastic 5-star rating of Scooter Hut! We truly appreciate your support and feedback.
We're thrilled to hear that you received our scooter as a birthday gift and that it has been a great companion for you. It's wonderful to know that it fits perfectly and provides you with a worry-free storage solution for your phone and wallet.
We couldn't be happier to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Scooter Hut Team.
“Very helpful,
Had a lot of trouble wih continus rear flat tyre, but they lent us a loan scooter while ours was taken away for inspection, all good now i hope”
Dear Des,
Thank you so much for taking the time to leave a 4-star rating for Scooter Hut. We truly appreciate your feedback and support.
We are delighted to hear that our team was able to assist you when you encountered trouble with a continuous rear flat tire. It's great to know that we were able to lend you a loan scooter while yours was being inspected. We hope that everything is now resolved and that you can enjoy a smooth and trouble-free ride.
Once again, thank you for choosing Scooter Hut. We look forward to serving you again in the future.
Best regards,
The Scooter Hut Team.
“I purchased the Cobo mantis, tanned light and it had issues. No one could help me until I boarded in the store eventually exchange the scooter for another. Furthermore, unfortunately the controller broke and have been unable to replace the controller which has left me with a $1700. Scooter I purchased in cash used for a few times now I have a scooter that’s unusable”
Hi Sam,
As responded to in our last communication together, you're Scooter has been fixed and collected you. Please let me know if there is still any issues? We will happily provide a resolution if needed.
Thanks,
Shaun
“I purchased the new Eglide hoverboard and had it for less than 24hrs before it had issues, Scotter Hut have been really good with the warranty thus far however I had asked for a direct replacement but they insisted on repairing the Hoverboard,
This has been disappointing as my family was heading away and wanted to use it on holidays but this couldn’t be achieved, it has now been 2 weeks and still no Hoverboard”
Dear Scott,
Thank you for awarding Scooter Hut with a 4-star rating. We truly appreciate your feedback and support. We apologize for the inconvenience you have experienced with your new Eglide hoverboard.
We understand your frustration regarding the repair process instead of a direct replacement. We strive to provide the best customer service possible, and it is disheartening to hear that your family's holiday plans were affected due to the delay. Please know that we are doing our best to resolve the issue promptly.
Once again, we appreciate your understanding and patience throughout this process. If there is anything else we can do to assist you, please do not hesitate to reach out to our customer support team.
Best regards,
The Scooter Hut Team.
Dear Cooper,
Thank you so much for taking the time to rate Scooter Hut with 5 stars, again! We truly appreciate your feedback and are thrilled to hear about your positive experience with us, especially over two reviews.
We're glad you found our delivery service to be nice and convenient.
Thank you once again for your support.
Best regards,
The Scooter Hut Team.
Hi There,
Thank you so much for your amazing 5-star rating of Scooter Hut! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. It's wonderful to know that our service was quick and that your scooter was delivered promptly and well-packaged.
We hope you have an absolute blast riding your great scooter.
Thank you once again for your kind words. We look forward to serving you again in the future!
Warm regards,
The Scooter Hut Team.
Dear Vicki,
Thank you so much for taking the time to rate Scooter Hut and for giving us a 4 star rating. We truly appreciate your support and feedback!
We're glad to hear that you had a great experience with our online service. However, we are truly sorry to hear about the inconvenience caused by Aus Post losing your parcel. Please keep us updated about the courier complaint!
Once again, thank you for your review and for choosing Scooter Hut.
Kind regards,
Kind regards,
The Scooter Hut Team.
