Hi Tamsin,
I’m really sorry to hear that you haven’t received your complete order, and I completely understand how frustrating that must be. It’s certainly not the experience we aim to provide.
Please send us a direct message via email at info@scooterhut.com.au with your order details, and we’ll look into this right away to ensure you get everything you need. Your satisfaction is our priority, and we're here to help resolve this as quickly as possible.
Thank you for your patience, and we hope to turn this around for you.
Warm regards,
Team Scooter Hut
Hi Jeremy,
Thank you for the wonderful 5-star review! 🌟
We’re thrilled to hear that you found our prices to reflect excellent value and that your order was dispatched and delivered promptly. It’s always our goal to provide top-notch service and great value to our customers, and we’re glad we succeeded.
If you have any questions or need assistance down the line, please don’t hesitate to reach out. We're here for you!
Best wishes,
The Scooter Hut Team
Hi there,
Thank you for the amazing 5-star review! 🌟
We’re thrilled to hear that you’re happy with your purchase and found our range of scooters at reasonable prices. It’s also great to know that your delivery was fast! We always strive to provide a seamless experience for our customers and it’s wonderful to know we hit the mark.
If you have any questions or need assistance in the future, just give us a shout. We’re here for you!
Best wishes,
The Scooter Hut Team
Hi Phillip,
Thank you for the fantastic 5-star review! 🌟
We’re delighted to hear that you found a great price on your first purchase with us. We’re excited to bring you more amazing deals in the future! Your satisfaction means everything to us.
If you have any questions or need assistance, don’t hesitate to reach out. We’re always here to help!
Warm regards,
Team Scooter Hut
Hi Steve,
I'm truly sorry to hear about your experience with your order. We understand how frustrating it is when delivery times don’t align with your expectations, especially when you're waiting on something you look forward to.
I do apologise truly, there have been some delays with the delivery due to the wild weather on the east coast, but the scooter is making its way up to you in Townsville, and will be with you shortly
Please know that we take delays seriously and are here to help resolve the situation.
Thank you for your patience, and we hope to turn this around for you.
Best,
The Scooter Hut Team
Hi there,
Thank you for the fantastic 5-star review! 🌟
It's great to know that you had a quick transaction and that you were satisfied with our product and pricing. We always strive to provide great value and efficient service, and it’s wonderful to know that we met your expectations.
If you have any questions or need assistance in the future, feel free to reach out. We're always here for you!
Happy scooting!
Best,
The Scooter Hut Team
Hi Wayne,
Thank you for the fantastic 5-star review! 🌟
We're glad to hear that your order and delivery experience were fast. We aim to make the process as smooth and efficient as possible for all our customers, and it's great to know that we've hit the mark.
If there’s anything else we can assist you with or if you have more feedback to share, please don’t hesitate to reach out. We’re always here to help!
Happy scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you for sharing your awesome review!
We're glad to hear that you found our prices great and that our team was able to assist you during your visit. It’s our pleasure to offer free setup, and we’re happy you appreciated it!
If there's anything more we can do to make your experience even better, don't hesitate to let us know. We're always here to help!
Happy scooting!
Best,
The Scooter Hut Team
“Brought 2 Inmotion S1 scooters 3 weeks ago. Last week they go on sale for $300 off. I contact the business online asking I don't think its fair that I paid $600 more for something a few weeks earlier. A week passed and they couldn't be bothered replying to me. Now the Inmotion S1 scooter has already started showing degradation. It squeaks on the back end suspension, the special star screw of one of the handle bar end caps with the indicator has fallen out leaving it flapping about, the plastic light strip below the base keeps sliding off. The rear electric motor makes a large wirring sound when in use like its already giving up. That's after 4 weeks of use. Poor product quality and even worse customer service. Avoid Scooter Hut.”
Hi Tim,
Thanks for reaching out, and I’m really sorry to hear how disappointed you’ve been with your experience—it’s certainly not the impression we want to leave.
We completely understand how frustrating it can feel to see a recent purchase discounted shortly after buying. As a retailer, we do run promotions from time to time, but I can appreciate how the timing feels incredibly unfair.
We also take any product concerns very seriously. If one of your scooters has already started falling apart, we'd really like to help resolve that under warranty or via a repair. Please book in via this link:
https://scooterhut.com.au/pages/service-booking
Thank you for bringing this to our attention, and I hope we can turn your experience around.
Best regards,
The Scooter Hut Team
Hi Craig,
Thank you for such a wonderful 5-star review! 🌟
We're thrilled to hear that you received knowledgeable service from start to finish from our team. It's always our goal to ensure our customers are satisfied with their purchases, and your recommendation means a lot to us!
If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We're here to help!
We greatly appreciate your time and support.
Happy scooting and Ride safely!
Best,
The Scooter Hut Team
Hi John,
Thank you for the amazing 5-star review! 🌟
We're so delighted to hear that your granddaughters loved your purchase! Bringing joy to our customers is what we strive for every day, and it’s wonderful to know that we hit the mark for you.
If you need anything else or have more feedback to share, feel free to reach out anytime. We're always here to help!
Happy scooting!
Best,
The Scooter Hut Team
Hi There,
We're so stoked to hear that the process for dealing with an order was easy! We hope to be able to provide the same experience for you again soon.
Best regards,
The Scooter Hut Team.
Hi Nancy,
Thank you so much for the fantastic 5-star review! 🌟
We're thrilled to hear that your online purchase was quick and easy, and that our team had you set up and ready to ride in no time! We pride ourselves on our knowledgeable team and smooth service, and it’s wonderful to know that we met your expectations.
If you have any questions or need further assistance, feel free to reach out. We're always here to help!
Happy scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you for the fantastic 5-star review! 🌟
We’re so glad to hear that you love Scooter Hut! Your support means everything to us and keeps us motivated to provide the best experience possible.
If there's anything else we can do for you or if you have any feedback, don't hesitate to reach out. We're always here for you!
Happy scooting!
Best,
The Scooter Hut Team
“Our granddaughter loves her new scooter! It’s so smooth and easy to ride and she loves the bright colours. Scooter hut not only offered the best price they also provided quick delivery to us on the Sunshine Coast.”
Hi Greg,
Thank you for the wonderful 5-star review! 🌟
We’re delighted to hear that your granddaughter is loving her new scooter! The smooth ride and bright colors, along with those fun light-up wheels, really do make it a hit. We’re glad you found the assembly easy and appreciate the adjustable handlebar feature as well perfect for growing kiddos!
If you ever have any questions or need further assistance, don’t hesitate to reach out.
Happy scooting!
Best,
The Scooter Hut Team
Hi Vu,
Thank you for your feedback! We're glad to hear you had a great experience with our online customer service.
We truly apologize for the issues you encountered with the shipping company. We take your concerns seriously and will work to improve our shipping process to ensure a better experience in the future.
If you have any further issues or need assistance, please don’t hesitate to reach out, and we’ll do our best to resolve it!
Best,
The Scooter Hut Team
