Dear Vicki,
Thank you so much for taking the time to rate Scooter Hut and for giving us a 4 star rating. We truly appreciate your support and feedback!
We're glad to hear that you had a great experience with our online service. However, we are truly sorry to hear about the inconvenience caused by Aus Post losing your parcel. Please keep us updated about the courier complaint!
Once again, thank you for your review and for choosing Scooter Hut.
Kind regards,
Kind regards,
The Scooter Hut Team.
“I regret having purchased through Scooter Hut. It took two weeks for the courier to delivery, with limited information and updates on where the item was currently at. Then we discovered that there was no charger or changing cable in the box and it has taken another two weeks for this to finally be sent after speaking to three different people. The Boxing Day sale discount was not worth the trouble that we have experienced and in highsight I should have purchased a similar item closer to home.”
Hi Yelena,
We're SO sorry for the misunderstanding. As discussed, the replacement charger was shipped out via express post last week and should now be with you! Please reach out if there is anything else I can help you with!
Thanks,
Tianna
Customer Care Team
Hi Noel,
Thanks for the review and feedback. I've raised this issue with our Product team, to see why this might be the case, and they were very shocked! Could you please send the serial number of your scooter through to info@scooterhut.com.au so that we can raise this with the supplier to better understand why this has happened, as it's not a normal instance! I'd love to get this resolved for you.
Thanks,
Tianna
“Really happy with the helmet. I was impressed at how quickly I received the postal package and the way it was wrapped up and protected.
Terrific experience form my perspective.
Thanks guys.”
Dear Paul,
Thank you so much for giving Scooter Hut a 5-star rating! We are thrilled to hear that you had a terrific experience with us. We're glad that you are happy with the helmet, the delivery and the packaging!
Your satisfaction is our top priority, and we are grateful for your kind words. We appreciate your support and look forward to serving you again in the future.
Warm regards,
The Scooter Hut Team.
Dear Agneta,
Thank you so much for your outstanding 5-star rating of Scooter Hut! We truly appreciate your support and are thrilled to hear about your positive experience. It's fantastic to know that our fast shipping and excellent product met your expectations. We aim to deliver top-notch service and satisfaction to all of our valued customers, and knowing that we've succeeded for you truly makes our day.
Once again, thank you for choosing Scooter Hut. We look forward to serving you again in the future!
Best regards,
The Scooter Hut Team.
Dear Hamish,
Thank you so much for taking the time to rate Scooter Hut with 5 stars! We are absolutely thrilled to hear that you had a fantastic experience with us.
We are glad that our team was very eager to help you at short notice. Providing exceptional customer service, even when time is of the essence, is one of our top priorities. It's truly rewarding to know that we were able to meet your needs promptly.
We look forward to serving you again!
Kind regards,
The Scooter Hut Team.
Hi There,
Thanks for your 5 star review! If you'd like to reach out to info@scooterhut.com.au with which scooter you have, we can definitely let you know if your scooter has a faster mode/setting that is beyond 25km.
Tianna
Customer Care Team
“The staff provided good advice and had good knowledge on the products. For an entry level e-scooter it fits the intended use perfectly. Thanks would recommend the scooter hut to others.”
“I wandered in to the Marion store this morning with an idea of what I wanted. Thomas assisted me promptly, and helped me to get the right scooter - Apollo Air. He built it for me (and gave me a lesson on riding!), and I rode away happily in a short time. Such a beautiful ride! This is my first scooter, and I’ve only ridden a short way, but I am already totally in love! I’m so glad I came in store and spoke with someone rather than just purchase online, because I ended up with something better than I would have. :D”
Thank you so much for taking the time to give Scooter Hut a 5-star rating! We truly appreciate your kind words and recommendation. It's great to hear that we were able to provide you with prompt assistance and helped you find the perfect scooter, the Apollo Air.
Thank you once again for your support! If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thomas and the team
Thank you Matthew for your 5 star rating of Scooter Hut! We're so glad that you had a great experience with Scooter Hut! We hope to serve you again soon!
Hi Nicole,
I'm so sorry for the delay with this, the Australia Post network is quite congested given the time of year!
I've had a look into this and can see that it is on board for delivery today! I hope you love it!
Thanks,
Tianna
Thank you so much Frank for your 5 star rating of Scooter Hut! We really appreciate your loyalty and your kind words about our great service and well packaged products. We look forward to serving you again soon!
Hi Ashely,
I'm so sorry to hear this.
I've had a look into your order and can see that this is being delivered to regional WA. Due to the lithium battery in the scooter, they cannot travel via air freight. The ETA on the order was 06/12.
I can see that this has arrived in WA. I have lodged an enquiry with the carrier for an update. Once I hear back from them, I will let you know via the email address that we have on file.
Thanks,
Tianna
“Super happy with my purchase! I would have purchased my daughters e-scooter from you also but there were none in stock. The young man working on sunday at your Robina about 2 months ago was amazingly helpful, knowledgeable and super friendly! Will definitely be back!”
Thank you so much Lisa, for your wonderful 5 star rating of Scooter Hut! We are so glad that you had such a great experience with us, especially with the friendly and knowledgeable team.
“A little disappointing. Ordered my scooter 2 weeks ago and I've received no updates on the where-abouts yet. Accidentally ordered as delivery and called shortly after and they refused to switch it to click and collect. Warehouse said 'its already packed and set aside for delivery'. Ask for some compensation and they said I've used the $70 off discount when purchasing the scooter.
As of now, my scooter is lost somewhere in transit as neither the courier or the company can locate where it is. 🤔”
