Hi Vu,
Thank you for your feedback! We're glad to hear you had a great experience with our online customer service.
We truly apologize for the issues you encountered with the shipping company. We take your concerns seriously and will work to improve our shipping process to ensure a better experience in the future.
If you have any further issues or need assistance, please don’t hesitate to reach out, and we’ll do our best to resolve it!
Best,
The Scooter Hut Team
“As far as products, prices and range of items scooter hut is great, but my experience with 'josh' at the Marion branch wasn't great, the words arrogant and dismissive come to mind.”
Hi there,
Thank you for your review and for the feedback regarding your experience in our Marion branch. We’re pleased that you find our products and prices great! 🌟
We take customer service very seriously, and your comments about Josh are concerning. We will address this internally to ensure a better experience for our customers in the future.
If you have any further feedback or need assistance, please don't hesitate to reach out. We truly value your input and hope to serve you better next time.
Happy scooting!
Best,
The Scooter Hut Team
“After the first month of waiting for the delivery I finally got all 3 items delivered in separate packages at random times. Only problem now is that they sent me the wrong products! So disappointing Scooter Hut. Get your act together cause I'm another customer who hasn't got the time or patients to pay high prices for rubbish customer care...plse send me the correct part. Now they say it could be up to 90 days wait”
Hello Jess,
Thank you for reaching out and sharing your experience.
Firstly, we sincerely apologise for the delay and the mix-up with your order. We understand how frustrating this must be, especially after waiting for your items to arrive.
To help speed up delivery, we ship products from multiple warehouses depending on stock availability. This is intended to get items to our customers as quickly as possible. Unfortunately, human error can sometimes occur, and we’re currently facing additional delays as our main warehouse is in the process of relocating.
If you'd prefer to have a refund for the incorrect item, please let us know and reach out to our Customer Support Team at info@scooterhut.com.au, and we’ll take care of it promptly.
We appreciate your patience and understanding as we work to make things right.
Warm regards,
The Scooter Hut Team
Hi there,
Thank you for the amazing 5-star review! 🌟
We're so glad to hear you had a great experience with our service, and the delivery met your expectations. Your feedback truly motivates our team to keep up the good work!
If you ever have any questions or need assistance, just give us a shout. We're always here to help!
We hope to see you back to have the pleasure of serving you again.
Happy scooting!
Best,
The Scooter Hut Team
Hi Shaun,
Thank you for the awesome 5-star review! 🤙🏻
We’re thrilled to hear that your son loved his new scooter and that the delivery met your expectations. Your recommendation means the world to us and inspires our team to keep delivering great service.
If you ever need anything or have any questions, feel free to reach out. We’re always here to help!
Happy scooting!
Best,
The Scooter Hut Team
Hello William,
Thank you so much for your fantastic five-star review!
We're pleased to hear that you had a great experience with our team. We appreciate your kind words and recommendation as they motivate our team to keep up the great work.
If you ever need anything else or have questions, don't hesitate to reach out. And for all your future scooter needs, remember to visit scooterhut.com.au.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Trent,
Thank you for the amazing 5-star review!
We're delighted to hear that you found our help, pricing, and service speed to be excellent. Your satisfaction is our top priority, and it’s great to know we hit the mark for you!
If you ever have more questions or need assistance, don’t hesitate to reach out. We're always here to help!
Happy scooting!
Best,
The Scooter Hut Team
Hi Tony,
Thank you for the fantastic 5-star review!
We’re pleased to hear that you had a great experience with our service and found the pick-up process easy. Your feedback is greatly appreciated and motivates us to continue providing the best for our customers.
If you need any further assistance or have questions down the line, just let us know. We’re here to help!
Happy scooting!
Best,
The Scooter Hut Team
“I'd been looking at the Wolf Warrior X for some time & then Scooter Hut offered a discount I couldn't refuse. This scooter is fast & a quality built machine. Highly recommend.”
Hi Michael,
Thank you for the fantastic five-star review!
We're thrilled to hear that you finally got your hands on the Wolf Warrior X and that you found it to be a fast and high-quality ride. It's always great to see our customers taking advantage of our discounts! Your recommendation means the world to us.
If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help! Also, if you require servicing or parts, please visit scooterhut.com.au.
Happy scooting!
Best,
The Scooter Hut Team
“Scooter hut so far has been very nice to deal with.
They shipped my scooter to me very quickly.
They also replaced my battery charger under warranty without too much fuss when it died after only being used for 1 month.
I appreciate that.”
Hi there,
Thank you so much for the kind words – we really appreciate you taking the time to share your experience!
We’re delighted to hear that the scooter arrived quickly and that we could get the charger replacement sorted for you without any hassle. Making sure our customers have a smooth experience is our top priority, and it's wonderful to hear that we met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out - we’re here to help! If you require servicing or parts, please visit scooterhut.com.au.
Thank you again for your support and kind feedback. Happy scooting!
Best,
The Scooter Hut Team
“I spoke with Sara over the phone before visiting the store and she was really friendly and helpful (Cannington store) I bought an Apollo city and I’ve only had it a week , but it seems to have a high quality build and is great up hills”
Hi Chris,
Thank you for the wonderful five-star review!
We're delighted to hear that our Cannington team, especially Sarah, has provided you with such friendly and helpful service. I’ll be sure to share your feedback with the team.
It's also great to know that you're enjoying your Apollo City and finding it performs well on those hills! Your satisfaction and kind words mean a lot to our team.
If you have any questions or need assistance in the future, don't hesitate to reach out. If you require servicing or parts, please visit scooterhut.com.au.
Happy scooting!
Best,
The Scooter Hut Team
Hi Terence,
Thank you so much for your wonderful five-star review!
It's great to know that you had such a smooth and easy transaction with our team. Making sure our customers have a great experience is our top priority, and it's wonderful to hear that we met your expectations.
If you have questions or need assistance, please feel free to reach out. For servicing and parts, visit scooterhut.com.au
Happy Scooting!
Best,
The Scooter Hut Team
Hi Tom,
Thanks so much for the awesome feedback! We're stoked to hear the young bloke is loving his new ride and that everything got to you quickly and smoothly.
Cheers,
The Scooter Hut Team 🛴✨
Hi Richard,
We’re really sorry to hear that the product arrived damaged — that’s definitely not the experience we want you to have. We'd love the chance to make it right.
Please get in touch with our team so we can organise a replacement or refund for you.
Best regards,
The Scooter Hut Team
“The scooter is awesome, Very well built and goes better than we thought. I reached out to the team during the delivery process and was replied to within minutes with the information I needed. I definitely recommend the team at scooter hut and our next purchase is through them. Keep up the great work!!”
Hi Todd,
Thanks so much for the fantastic review! We’re stoked to hear you’re loving your scooter and that our team could help you out during the delivery process. Can’t wait to help with your next purchase!
Best regards,
The Scooter Hut Team
“Scooter Hut offered the scooter that we were looking for and the price was very reasonable. The shipping was great, tracking was great, we love the scooter. Would totally consider Scooter Hut again in the future if the need arises.”
Hi Cheryl,
Thanks so much for your wonderful feedback! We're thrilled to hear that you found the perfect scooter at a great price and had a smooth shopping experience with us. Enjoy your new ride, and we’d love to see you back at Scooter Hut in the future! 🚀🔧
Happy riding!
The Scooter Hut Team
Hi there,
Thank you for the fantastic 5-star review!
We’re delighted to hear that the tube in your scooter fits perfectly. Ensuring our customers have the best experience is what drives us, and it’s great to know we hit the mark with your purchase!
If you need any further assistance or have questions down the road, feel free to reach out. If you require servicing or parts, please visit scooterhut.com.au.
Happy scooting!
Best,
The Scooter Hut Team
Hi Aaron,
Thank you for the outstanding 5-star review! 🌟💯
We’re delighted to hear that you enjoyed our service and the add-ons for your scooter. Your satisfaction is our top priority, and it’s great to know that we met your expectations.
If you ever need anything else or have more questions, feel free to reach out. If you require servicing or parts, please visit scooterhut.com.au.
Happy scooting!
Best,
The Scooter Hut Team
Hi Prinzce,
Thank you so much for the amazing 5-star review! 🌟👏
We’re thrilled to hear that you’re loving the Inmotion S1 Electric scooter! Your recommendation means a lot to us, and we couldn't be happier to know you’re enjoying your ride.
If you ever have any questions or need assistance, feel free to reach out.
Happy scooting!
Best,
The Scooter Hut Team
Hi Staton,
Thank you for the outstanding 5-star review of the InMotion S1 Electric Scooter! 🚀✨
We’re thrilled to hear that our knowledgeable and experienced staff at Scooter Hut made your selection process enjoyable. It’s what we strive for, ensuring you find the perfect scooter for your needs. Your kind words really motivate us to keep providing the best service possible!
If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your rides on the S1!
Best,
The Scooter Hut Team
