Hi there,
Thank you for sharing your awesome review!
We're glad to hear that you found our prices great and that our team was able to assist you during your visit. It’s our pleasure to offer free setup, and we’re happy you appreciated it!
If there's anything more we can do to make your experience even better, don't hesitate to let us know. We're always here to help!
Happy scooting!
Best,
The Scooter Hut Team
Hi There,
We're so stoked to hear that the process for dealing with an order was easy! We hope to be able to provide the same experience for you again soon.
Best regards,
The Scooter Hut Team.
“As far as products, prices and range of items scooter hut is great, but my experience with 'josh' at the Marion branch wasn't great, the words arrogant and dismissive come to mind.”
Hi there,
Thank you for your review and for the feedback regarding your experience in our Marion branch. We’re pleased that you find our products and prices great! 🌟
We take customer service very seriously, and your comments about Josh are concerning. We will address this internally to ensure a better experience for our customers in the future.
If you have any further feedback or need assistance, please don't hesitate to reach out. We truly value your input and hope to serve you better next time.
Happy scooting!
Best,
The Scooter Hut Team
“Scooter hut so far has been very nice to deal with.
They shipped my scooter to me very quickly.
They also replaced my battery charger under warranty without too much fuss when it died after only being used for 1 month.
I appreciate that.”
Hi there,
Thank you so much for the kind words – we really appreciate you taking the time to share your experience!
We’re delighted to hear that the scooter arrived quickly and that we could get the charger replacement sorted for you without any hassle. Making sure our customers have a smooth experience is our top priority, and it's wonderful to hear that we met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out - we’re here to help! If you require servicing or parts, please visit scooterhut.com.au.
Thank you again for your support and kind feedback. Happy scooting!
Best,
The Scooter Hut Team
Hi Nathan,
Thank you for your feedback!
We're thrilled to hear you think the product is great.
We’d love to know if there’s anything we can do to make your experience even better. Your satisfaction is important to us, and we’re here to help with anything you need.
Happy scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you for your review and for sharing your feedback!
We sincerely apologize for the delay you experienced with your most recent order. We understand how frustrating it can be when expectations aren't met, and we’re actively working on improving our shipping process.
We appreciate your understanding and will strive to provide a smoother experience next time. If you have any further concerns, feel free to reach out to us directly!
Best Regards,
The Scooter Hut Team
Hi Darren,
Thank you so much for sharing your feedback! We are glad to know that you found your scooter as a great product. Your satisfaction means a lot to us.
Regarding the maximum speed, please know that each electric scooter sold in Australia includes a speed limiter set to a maximum of 25 km/h as per regulatory requirements and to maintain legal compliance. The speed settings are designed to prioritise safety and energy efficiency, particularly for everyday use. Any modifications should comply with local regulations and ensure safe operation.
We truly appreciate your time and support! If you need further assistance, please feel free to reach out.
Thanks,
The Scooter Hut Team
“Was nice service, and very easy to collect. Did not like that I was given the display scooter, as there were foot prints and dirt all over, didn't come with a box or any information. Would still come here again, over any other scooter stores!”
Hi there,
Thank you for taking the time to leave a review! We're glad to hear you enjoyed our service and found the collection process easy. We sincerely apologise for the condition of the display scooter you received; that’s not the experience we aim to provide.
We appreciate your support and willingness to return, and we look forward to serving you again to provide a better five-star experience!
Happy scooting!
Best,
The Scooter Hut Team
Hello Shane,
Thank you for sharing your feedback. We are pleased to know that your son is happy and that he loves the product. May he have a fantastic and fun ride.
If you have any questions or need further assistance, please feel free to reach out.
We hope to see you back to be able to provide a better five-star experience for you.
Thanks,
The Scooter Hut Team
“Bought an S1 in motion scooter. Well built and sturdy scooter but difficult and confusing to put together. Instructions are incomplete so be careful. May need to watch the video on YouTube as well.”
Hi there,
Thank you for your review! We're happy to hear you're enjoying the sturdy build of your S1 in motion scooter. We’re sorry to learn that the assembly was a bit tricky and that the instructions fell short. We appreciate your feedback and will certainly take it into account as we improve our manuals.
We recommend checking out the YouTube video for guided assembly—it's a handy resource! If you have any further questions or need assistance, don’t hesitate to reach out.
We appreciate your support and hope you have a great time scooting!
Best,
The Scooter Hut Team
Hi There!
Thank you for your great feedback! We're glad to hear you received your scooter in good time and that you had a positive experience with our team. We apologize for any email overload; we just want to keep you informed every step of the way.
We appreciate your feedback and look forward to seeing you again to provide a better five-star experience.
Happy scooting!
Thanks,
The Scooter Hut Team
“Great little scooter, very well balanced, smooth, quick acceleration, decent speed & distance. No good up hills at all though but everything else absolutely perfect cheers”
Hi Marc,
Thanks for taking the time to share your feedback.
We’re pleased to hear that you're enjoying the scooter's balance, smooth ride, and quick acceleration. It sounds like it has been a great fit for your needs! We appreciate your feedback about the uphill performance, and we’ll definitely take that into consideration.
If you have any other questions or need further assistance, please feel free to reach out.
Enjoy riding!
Cheers,
The Scooter Hut Team
Hi Luke,
Thank you for your review and for sharing your experience with us. We're really sorry to hear that your scooter was stolen just days after your purchase. That's incredibly unfortunate, and we understand how disappointing that must be.
If there's anything we can do to assist you moving forward, feel free to reach out.
Take care,
The Scooter Hut Team
Hello There,
Thank you for sharing your feedback. It's great to know that your grandson loves this product and it was delivered on time. Your satisfaction means a lot to us!
We appreciate your support and we hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
Hi There,
Thank you for sharing your feedback!
We’re glad to hear that you were happy with the valve and you appreciated the delivery time. It’s important to us that all your questions are answered swiftly. If there's anything else you need or if you have further queries down the line, please don’t hesitate to reach out to Scooter Hut.
Best,
The Scooter Hut Team
“I'm happy with my scooter but I feel their needs to be a change to deliverys it cost me $20.00 for two valves including postage by truck this could have been sent in a much smaller package by air and been a lot cheaper”
Hi Kym,
Thank you for your thoughtful review.
We're happy to hear that you're pleased with your scooter and we appreciate your feedback regarding delivery options. We’re always looking for ways to improve efficiency and reduce costs for our customers, and your insights will definitely be taken into consideration.
Thanks again for your support, and happy riding!
Best,
The Scooter Hut Team
“Instore: I'm a bit hesitant about the salespeople I interacted with; I seemed to know more about the types of Escooters the company had and info on their site.
Online: It was as easy as anything. Maybe a system could work out if items purchased together work together. Delivery and such were superb, and I was informed throughout the process. If you are willing to do your own research, this is the best way to buy in Australia. If your not willing to do your own research, its better to buy here because they at least have seemingly accurate info on the site.”
Hi Luke,
Thank you for sharing your experience and review. We appreciate your feedback regarding the in-store experience – we're constantly working to ensure our sales team is up to speed with the latest information. It’s great to hear that you found the online process seamless and kept well-informed during delivery.
Your insights about researching e-scooters are valuable, and we're glad you feel our website provides accurate details. If you need further assistance, do not hesitate to reach out to us.
Thanks again for your feedback, and we look forward to serving you again to provide a better five-star experience!
Best,
The Scooter Hut Team
Hello Steve,
Thank you for taking the time to share your feedback.
We are happy to know that our team was able to communicate with you easily and resolve your concern. Your satisfaction is our top priority!
We appreciate your support and we hope to see you back to be able to provide a better five-star experience.
Thanks,
The Scooter Hut Team
Hi There,
Thank you for your kind review! We're glad to hear that you found our service to be professional and prompt.
Your feedback is important to us, and we’re always looking for ways to enhance our customers' experiences.
We hope to see you back and to be able to provide a better five-star experience.
Best,
The Scooter Hut Team
