Hi Shawn,
I've had a look into your order and can see that the ETA for this package is tomorrow.
As you live in regional Northern Territory, and the scooters contain a lithium battery and have to be freighted by road, this unfortunately means that it takes a little longer to get to you. I'm sorry for the delay with this.
Thanks,
Tianna
Customer Care Team
“Good service, although a little dissapointed that the packaging has Scooter Hut written all over it. These were christmas presents and now the suprise has been ruined.”
Hi Tracey,
I' so sorry that the surprised was ruined! I can't apologise enough. I will be sure to pass on the feedback about the branded packaging, especially in the lead up to Christmas!
Thanks,
Tianna
Customer Care Team
Hi Sam,
Thanks for taking the time to leave a review!
I'm sorry for the delay on delivery of this order. I have had a look at the tracking and can see that it's on board for delivery today. I hope you enjoy your purchase!
Thanks,
Tianna
Customer Care Team
“I just got my inmotion air electric scooter today and I'm loving it the hill climb on it I love as it was hard work riding my bicycle up Hill after work every day as i don't have a car to drive to work but this will be my transportation to nd from work”
Hi Troy,
I'm sorry to hear this it's taking longer than expected for your scooter to arrive. I understand the frustration.
I have lodged an enquiry with our freight company to get an update on an ETA. I can see that you're based in WA, due to the lithium batteries in scooters, they need to be freighted via road, not air, so this can take some time. There have also been bush fires that have been causing some delays into WA.
Again, I am super sorry for the delay, and when I have more information, I will email you directly on the email you placed your order with.
Thanks,
Tianna
Customer Care Team
“I would have a fair review to offer if I'd actually received the product. It's been more than a week in Auspost's hands and still not scheduled for delivery. Not your fault, auspost does it again.”
Hi There,
Thanks so much for your review and feedback. I'm really sorry for the delay with Australia Post getting this into your hands!
I'd love to look into this further and see what I can do in terms of raising with Australia Post to get an update.
You're marked as anonymous on this platform, but if you'd like to send through the details of your order to info@scooterhut.com.au, I'd love to try resolve this for you!
Thanks,
Tianna
Customer Care Team
Hi Brad,
Did you order in store or online? Sorry for any confusion here. Our warehouse is based on the Gold Coast, and online orders ship out of QLD.
Sorry to hear that we missed your daughter's birthday. I can see that that package has now been delivered. I hope she loved the scooter and had a great birthday.
Thanks,
Tianna
Customer Care Team
