“The part came ok, but information to install is not available. After failing twice I had to take the scooter 400kms to Perth to get it sorted.
Still waiting on an outcome”
Hi Bruce,
As advised over the phone, we highly recommend that this part is installed by a technician due to safety.
Please reach out if there is anything that we can do for you.
Thanks,
Tianna
Customer Care Team
“I purchased the Cobo mantis, tanned light and it had issues. No one could help me until I boarded in the store eventually exchange the scooter for another. Furthermore, unfortunately the controller broke and have been unable to replace the controller which has left me with a $1700. Scooter I purchased in cash used for a few times now I have a scooter that’s unusable”
Hi Sam,
As responded to in our last communication together, you're Scooter has been fixed and collected you. Please let me know if there is still any issues? We will happily provide a resolution if needed.
Thanks,
Shaun
Hi Nicole,
I'm so sorry for the delay with this, the Australia Post network is quite congested given the time of year!
I've had a look into this and can see that it is on board for delivery today! I hope you love it!
Thanks,
Tianna
Hi Ashely,
I'm so sorry to hear this.
I've had a look into your order and can see that this is being delivered to regional WA. Due to the lithium battery in the scooter, they cannot travel via air freight. The ETA on the order was 06/12.
I can see that this has arrived in WA. I have lodged an enquiry with the carrier for an update. Once I hear back from them, I will let you know via the email address that we have on file.
Thanks,
Tianna
“A little disappointing. Ordered my scooter 2 weeks ago and I've received no updates on the where-abouts yet. Accidentally ordered as delivery and called shortly after and they refused to switch it to click and collect. Warehouse said 'its already packed and set aside for delivery'. Ask for some compensation and they said I've used the $70 off discount when purchasing the scooter.
As of now, my scooter is lost somewhere in transit as neither the courier or the company can locate where it is. 🤔”
Hi Philip,
I'm sorry for the experience that has led to a 2-star rating. I am glad that we were able to help find and source this for your scooter in the end, I know there was a little bit of confusion as the scooter you have is not one that we stock, so we were a little unsure of the specs needed! So glad it all worked out in the end!
Thanks,
Tianna
“One hoverboard worked. The second hoverboard would not retain its charge. I've asked the recipient to contact the nearest Scooter Hut in Melbourne. I'm waiting to see whether she gets the problem rectified. It was not fit for purpose.”
Hi Raymond,
Thanks so much for your time on the phone earlier! I'm so sorry to hear that one of the hoverboards appears to be faulty!
As discussed, I have reached out to Tiffany via the email provided so that we can get this resolved as quickly as possible!
Thanks,
Tianna
Customer Service Manager
“Two stars for the customer service I received during the ordering process. 0 stars for receiving the incorrect bars (which incidentally have scratches on them). My son has just unboxed them and we received a black aluminium bar, not the titanium one we ordered.”
