Hi there,
Thank you for your feedback, and I’m sorry to hear you received the wrong item. We understand how frustrating this can be and appreciate that you took the time to share your experience.
Please know that we’re committed to resolving this issue as quickly as possible. I encourage you to reach out to our Customer Support team at info@scooterhut.com.au so we can assist you in getting the correct item delivered to you without further delay.
Your satisfaction is very important to us, and we hope to make this right for you.
Thanks,
The Scooter Hut Team
“I was sent the wrong part ,a bloke had emailed me was supposed to be chasing me up the right one but ive not heard much in a few days so st this stage not real happy”
Hi Colin,
Thank you for your feedback, and we sincerely apologize for the inconvenience. We understand how frustrating it must be to receive the wrong part and not hear back promptly.
We take this seriously and will follow up right away to resolve the issue and ensure you get the correct part. We will reach out to the manufacturer to see if we can order the old stock, as we have also been checking with the stores to see if they have any available.
Your satisfaction is important to us, and we appreciate your patience as we work to make this right.
Please feel free to reach out if you have any further questions or concerns.
Thanks,
The Scooter Hut Team
“So I now have a brand new S1 scooter that must be in sports mode to be able to commute to work. Eco mode limited to 6 klm, drive mode at 15klm and sports at 25 klm speed . Not going to get anywhere near the extended range on one charge as must be in sports mode.”
Hi Steve,
Thank you for taking the time to share your experience with the InMotion S1 e-scooter.
We appreciate your feedback as they help us identify areas for improvement. Please note that the manufacturer calculates speed, and range under controlled factory conditions. Factors such as rider weight, terrain, hills, power mode and heavy acceleration can greatly affect these figures.
If you have any further questions or need assistance, please feel free to reach out to our Customer Support team at info@scooterhut.com.au. We’re here to help and want to ensure you have the best experience possible with your scooter.
Thank you for sharing your thoughts.
Best,
The Scooter Hut Team
Hi Jessica,
Thank you for your review. I’m sorry to hear that you haven’t received your order yet. We understand how frustrating this can be, and your experience is important to us.
Please reach out to our Customer Support team at info@scooterhut.com.au for assistance with your order status. We're here to help and ensure you have a positive experience with us.
Best,
The Scooter Hut Team
“received the scooter no issues, but still have not received the helmet. Rang up and was told that the helmet is dispatched from another warehouse. So we have now waited over a week and still no helmet and hence not able to ride the scooter. just crazy.”
Hi Darren,
Thank you for your review. We sincerely apologize for the delay in receiving your helmet; we understand how frustrating this must be, especially since you want to enjoy riding your scooter. Due to logistical reasons, some items do ship from different warehouses, which can occasionally lead to longer wait times.
We are actively working to resolve any delays and ensure that your helmet arrives as soon as possible. If you’d like to check on your order status or need further assistance, please don’t hesitate to reach out to our customer support team.
We appreciate your patience and understanding as we work to get this sorted for you.
Best,
The Scooter Hut Team
Hi Aaron,
Thanks for sharing your thoughts with us. We're sorry to hear that your experience with our customer service fell short of expectations.
We strive to provide great service alongside competitive pricing, and your feedback helps us identify areas for improvement. If there's anything specific we can address or if you'd like to discuss your experience further, please feel free to reach out.
We appreciate your feedback and hope to do better in the future.
Best,
The Scooter Hut Team
Hello Karel,
Thank you for sharing your experience with our friendly team members. We are happy to hear that they were able to assist and help you during your visit to Scooter Hut Robina.
Your satisfaction means a lot to us! We hope to see you back to be able to provide a better five-star experience.
Thanks,
The Scooter Hut Team
“I went to the nearest scooter hut to me, the selection of non electric scooters to look at was dismal. No colour variety in the 2 main brands you sold.
I then went the following week to another store, it was the same situation. No choice to see. I then looked online to see if any other store in the state had the colour choices and unfortunately, according to that, it was a no also.
In the end, I had to order a scooter online, colour unseen. Which isn’t the best outcome.
I felt quite frustrated!
I am sure the actual scooter itself will be great, but customer service was off the mark for me.”
Hi There,
Thank you for taking the time to share your experience. I’m really sorry to hear about the limited selection you encountered in our stores, and I can imagine how frustrating that must have been. We understand that having a variety of color choices is important for our customers, and we’re continually working to improve our inventory.
Your feedback about our customer service is noted, and we’re committed to enhancing our offerings to ensure a more satisfying experience in the future. If there’s anything more we can assist you with, please feel free to reach out.
Best regards,
The Scooter Hut Team
Hi Mark,
Thank you for taking the time to share your experience with us. I'm sorry to hear that your scooter broke down after just four days. It’s great to know that our team is doing their best to resolve the issues, but I completely understand your frustration.
Your feedback is important to us. We hope to see you back to be able to provide a better five-star experience for you.
Best regards,
The Scooter Hut Team
“The part came ok, but information to install is not available. After failing twice I had to take the scooter 400kms to Perth to get it sorted.
Still waiting on an outcome”
Hi Bruce,
As advised over the phone, we highly recommend that this part is installed by a technician due to safety.
Please reach out if there is anything that we can do for you.
Thanks,
Tianna
Customer Care Team
“I purchased the Cobo mantis, tanned light and it had issues. No one could help me until I boarded in the store eventually exchange the scooter for another. Furthermore, unfortunately the controller broke and have been unable to replace the controller which has left me with a $1700. Scooter I purchased in cash used for a few times now I have a scooter that’s unusable”
Hi Sam,
As responded to in our last communication together, you're Scooter has been fixed and collected you. Please let me know if there is still any issues? We will happily provide a resolution if needed.
Thanks,
Shaun
Hi Nicole,
I'm so sorry for the delay with this, the Australia Post network is quite congested given the time of year!
I've had a look into this and can see that it is on board for delivery today! I hope you love it!
Thanks,
Tianna
Hi Ashely,
I'm so sorry to hear this.
I've had a look into your order and can see that this is being delivered to regional WA. Due to the lithium battery in the scooter, they cannot travel via air freight. The ETA on the order was 06/12.
I can see that this has arrived in WA. I have lodged an enquiry with the carrier for an update. Once I hear back from them, I will let you know via the email address that we have on file.
Thanks,
Tianna
“A little disappointing. Ordered my scooter 2 weeks ago and I've received no updates on the where-abouts yet. Accidentally ordered as delivery and called shortly after and they refused to switch it to click and collect. Warehouse said 'its already packed and set aside for delivery'. Ask for some compensation and they said I've used the $70 off discount when purchasing the scooter.
As of now, my scooter is lost somewhere in transit as neither the courier or the company can locate where it is. 🤔”
Hi Philip,
I'm sorry for the experience that has led to a 2-star rating. I am glad that we were able to help find and source this for your scooter in the end, I know there was a little bit of confusion as the scooter you have is not one that we stock, so we were a little unsure of the specs needed! So glad it all worked out in the end!
Thanks,
Tianna
“One hoverboard worked. The second hoverboard would not retain its charge. I've asked the recipient to contact the nearest Scooter Hut in Melbourne. I'm waiting to see whether she gets the problem rectified. It was not fit for purpose.”
Hi Raymond,
Thanks so much for your time on the phone earlier! I'm so sorry to hear that one of the hoverboards appears to be faulty!
As discussed, I have reached out to Tiffany via the email provided so that we can get this resolved as quickly as possible!
Thanks,
Tianna
Customer Service Manager
“Two stars for the customer service I received during the ordering process. 0 stars for receiving the incorrect bars (which incidentally have scratches on them). My son has just unboxed them and we received a black aluminium bar, not the titanium one we ordered.”
