“Do not have your scooter serviced by Scooter Hut!
I took my scooter to Scooter Hut Balcatta to replace my tyres. When I got my scooter back I realised they did not reconnect my front brake. This is in itself a massive safety issue and not acceptable, but there were also some other issues.
I took my scooter in again over the weekend to have the brakes connected. The manager is aware of the situation and assured me it will be addressed urgently. When I called the store today the person I spoke with told me the scooter has been sent to another store for repair, and told me I can phone that store to get an update, telling me that "their systems are not connected so they can't give me a status update". So basically the Balcatta store cannot be bothered to phone the other store, and is again making their incompetence my problem.”
Hi Glenn,
I'm so sorry to hear this! I have had a look into the emails that you've sent, and we're just waiting for you to submit a warranty claim via the link we provided so that we can begin the process! If you need further help with this, be sure to reach out to info@scooterhut.com.au
Thanks,
Tianna
“I regret having purchased through Scooter Hut. It took two weeks for the courier to delivery, with limited information and updates on where the item was currently at. Then we discovered that there was no charger or changing cable in the box and it has taken another two weeks for this to finally be sent after speaking to three different people. The Boxing Day sale discount was not worth the trouble that we have experienced and in highsight I should have purchased a similar item closer to home.”
Hi Yelena,
We're SO sorry for the misunderstanding. As discussed, the replacement charger was shipped out via express post last week and should now be with you! Please reach out if there is anything else I can help you with!
Thanks,
Tianna
Customer Care Team
Hi Safak,
I'm sorry for the delay in this delivery! As the scooter has a lithium battery, it needs to be sent via road, not air. I can see that this was delivered on 9th December, so I do hope that you're loving the new scooter!
Thanks,
Tianna
Hi Shane,
I'm so sorry to hear this! I have had a look into your order and can see that it's held up in an Australia Post sorting facility. I have lodged an enquiry with them to see what is happening.
Once I have more information, I will reach out to you via the email address that we have on file.
Again, I am so sorry for the delay on this order.
Thanks,
Tianna
Hi Marie,
I'm so sorry to hear this! I have had a look into your order and can see that it has been scanned in at the Perth depot. I have lodged an enquiry with the carrier to see what the holdup is here.
Once I have more information, I will reach out to you via the email address that we have on file.
I'm so sorry for the delay on this order!
Thanks,
Tianna
Hi Georgia,
I'm sorry for the delay in getting this scooter to you.
I've had a look into your order, and can see that it was dispatched on 21/11, and it's on its way over to you in regional WA. The tracking says that it is due between 30/11 and 05/12.
I'll send the tracking through to you privately via email!
Thanks,
Tianna
Customer Service Manager
“looked online for a KAABO Wolf Warrior/King GT Electric Scooter Distribution Board/Hub that shows its in stock at the fairfield store,sent a customer to pick up with a picture of the part and he was sold some different,I myself went to the fairfield store and showed the staff member the picture of part i needed and the same part on there website thats shows its in stock,he tryed to sell me the same wrong part,he claims the website must be showing a customers part as being in stock, i dont know why that would be,and then said thats the way computers work! the part my customer was sold [mantis board] he sold for $19 instead of the $50 price,the KAABO Wolf Warrior/King GT Electric Scooter Distribution Board/Hub is $19 has the right price but wrong part,so my customers time and money has been wasted and mine due to some lame employee,dont wast your time with scooter hut unless you awishing to purchase a complete scooter,
thanks so much for your effort”
Hi Nathan,
I tried to send an email through to the address left on this review on Monday but haven't heard back yet.
I'm so sorry to hear about your experience in store. I'd love to have a chat about this and get this resolved for you as soon as possible! If you could please check your email inbox!
Thanks,
Tianna
Customer Care Team
Hi Steve,
I'm so sorry to hear about the delay on getting this scooter to you. I'll definitely pass on the feedback internally so they're able to raise this with our freight partners.
I've had a look into your order and can see that it was delivered today. I do hope that now you have your scooter you love it! If there's anything further, I can do to help you out, please be sure to reach out.
Thanks,
Tianna
Customer Care Team
Hi Marco,
I'm so sorry to hear that this was your experience in store. To confirm, our prices instore and online should match 100%. If this isn't the case due to an error, we're always happy to offer you the lower price.
If you like to reach out to me on the below email address, I'd love to do a great deal for you, and get this sorted for you!
info@scooterhut.com.au
Thanks,
Tianna
Customer Care Team
Hi Brian,
I'm sorry to hear about your experience with Scooter Hut Online.
I can see that you ordered a couple of parts, and they were unfortunately out of stock at the time of purchase. Looks like these were delivered on 23/10. Can you please reach out on our email thread if you have not received this package, so that I can look into this further for you.
Thanks,
Tianna
Customer Care Team
