Hi Tamsin,
I’m really sorry to hear that you haven’t received your complete order, and I completely understand how frustrating that must be. It’s certainly not the experience we aim to provide.
Please send us a direct message via email at info@scooterhut.com.au with your order details, and we’ll look into this right away to ensure you get everything you need. Your satisfaction is our priority, and we're here to help resolve this as quickly as possible.
Thank you for your patience, and we hope to turn this around for you.
Warm regards,
Team Scooter Hut
Hi Steve,
I'm truly sorry to hear about your experience with your order. We understand how frustrating it is when delivery times don’t align with your expectations, especially when you're waiting on something you look forward to.
I do apologise truly, there have been some delays with the delivery due to the wild weather on the east coast, but the scooter is making its way up to you in Townsville, and will be with you shortly
Please know that we take delays seriously and are here to help resolve the situation.
Thank you for your patience, and we hope to turn this around for you.
Best,
The Scooter Hut Team
“Brought 2 Inmotion S1 scooters 3 weeks ago. Last week they go on sale for $300 off. I contact the business online asking I don't think its fair that I paid $600 more for something a few weeks earlier. A week passed and they couldn't be bothered replying to me. Now the Inmotion S1 scooter has already started showing degradation. It squeaks on the back end suspension, the special star screw of one of the handle bar end caps with the indicator has fallen out leaving it flapping about, the plastic light strip below the base keeps sliding off. The rear electric motor makes a large wirring sound when in use like its already giving up. That's after 4 weeks of use. Poor product quality and even worse customer service. Avoid Scooter Hut.”
Hi Tim,
Thanks for reaching out, and I’m really sorry to hear how disappointed you’ve been with your experience—it’s certainly not the impression we want to leave.
We completely understand how frustrating it can feel to see a recent purchase discounted shortly after buying. As a retailer, we do run promotions from time to time, but I can appreciate how the timing feels incredibly unfair.
We also take any product concerns very seriously. If one of your scooters has already started falling apart, we'd really like to help resolve that under warranty or via a repair. Please book in via this link:
https://scooterhut.com.au/pages/service-booking
Thank you for bringing this to our attention, and I hope we can turn your experience around.
Best regards,
The Scooter Hut Team
“After the first month of waiting for the delivery I finally got all 3 items delivered in separate packages at random times. Only problem now is that they sent me the wrong products! So disappointing Scooter Hut. Get your act together cause I'm another customer who hasn't got the time or patients to pay high prices for rubbish customer care...plse send me the correct part. Now they say it could be up to 90 days wait”
Hello Jess,
Thank you for reaching out and sharing your experience.
Firstly, we sincerely apologise for the delay and the mix-up with your order. We understand how frustrating this must be, especially after waiting for your items to arrive.
To help speed up delivery, we ship products from multiple warehouses depending on stock availability. This is intended to get items to our customers as quickly as possible. Unfortunately, human error can sometimes occur, and we’re currently facing additional delays as our main warehouse is in the process of relocating.
If you'd prefer to have a refund for the incorrect item, please let us know and reach out to our Customer Support Team at info@scooterhut.com.au, and we’ll take care of it promptly.
We appreciate your patience and understanding as we work to make things right.
Warm regards,
The Scooter Hut Team
Hi Richard,
We’re really sorry to hear that the product arrived damaged — that’s definitely not the experience we want you to have. We'd love the chance to make it right.
Please get in touch with our team so we can organise a replacement or refund for you.
Best regards,
The Scooter Hut Team
“Purchased a new brake lever master cylinder because thread on original one was damaged when installed creating a minute leak in the system which meant every couple of months I had to bleed the brake system.
On receipt of the new lever I put it back together and found it still leaked. After doing some research I found out I needed a minor part called an olive. After much wasted time I was finally able to speak to someone at SH who knew what they were talking about and they told me that the only way I could obtain an olive was to purchase an entire brake set of calipers and brake hose (costing $60) because the olive is only sold with that package.
I was told it was too expensive for SH to carry all of these parts despite the olive being a requisite companion part to the brake lever (it is a single use item designed to crush and seal the system).
Rather than pay $60 at Scooter Hut I purchaed it for $3 somewhere else.
Again, really dissapointing interactions with SH. I honestly could not speak highly enough of the two fellows who helped me select and purchase my original scooter. Unfortunately since then my dealings havent been so good.”
Hi there,
Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you faced with the brake lever master cylinder, the leak, and the difficulty in finding the right parts—feedback like yours helps us better understand the needs of our customers, especially when it comes to essential parts like this that are critical to the brake system functioning correctly.
I can fully understand how frustrating it must have been to find out you needed to purchase an entire brake set just to get the part you needed. Your feedback is invaluable, and I’ll be sure to pass it along to our team. We’ll also review how we communicate part availability and explore better alternatives to prevent situations like this in the future. We strive to provide comprehensive assistance and inventory, and your feedback means a lot to us.
We sincerely apologize for the inconvenience this has caused. Thanks again for your honest feedback, and we hope to improve your future experiences with us.
Best,
The Scooter Hut Team
Hi there,
Thank you for your feedback, and I’m truly sorry to hear that your E-glide hoverboard was faulty.
We always strive to provide quality products and service, and your experience is important to us. Thank you for bringing this to our attention—we truly appreciate your feedback as it helps us improve and serve our customers better.
If you still need further assistance with this concern, please reach out to our Customer Support team at info@scooterhut.com.au. They’re ready to help you with any questions or needs you may have.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding and hope to serve you better in the future.
Best,
The Scooter Hut Team
“Still waiting. I have not even received a tracking number.
Spoke to someone at Scooter Hut. He said your team is trying to access the seat from another Scooter Hut store. He said I should receive a tracking number soon.”
Hi Nicholas,
Thank you for bringing your concerns to our attention. I’m truly sorry to hear about the delay with your order and the lack of updates you’ve experienced.
Please rest assured that we value your business and are committed to resolving this as quickly as possible.
After reviewing your order, unfortunately, our warehouse has been out of stock of the Segway Ninebot F Series E Scooter Multi-Functional Seat With Bag. As a result, we sourced your order from one of our stores. I’m happy to inform you that your order was successfully shipped on 30/01/2025, and a tracking email was sent to you today. We sincerely apologise for the delay and any inconvenience this may have caused, and we greatly appreciate your patience.
If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Support team at info@scooterhut.com.au. They’ll be more than happy to assist you and provide you with the latest updates on your order.
Again, we truly apologise for any frustration this has caused, and we appreciate your understanding and continued support.
Best,
The Scooter Hut Team
“Ordered a scooter and site says 1-5 business days, paid for scooter and lock, at no stage was I contacted to say there would be a 10 day delay otherwise I would have ordered from another business who could supply, we still haven’t recieved the scooter, rang scooter hut and asked for supervisor to call me but they emailed me, very disappointed and could have been avoided with a simple call, I paid my $1k straight up so I am more then disappointed and will not deal with Scooter hit ever again moving forward, cheers”
Hi Chris,
Thank you for sharing your experience, and I'm genuinely sorry to hear about the frustrations you've faced with your order. It’s disheartening to know that you experienced delays without adequate communication, especially after making a significant purchase.
We acknowledge that timely updates are essential, and we regret that this wasn't provided in your case. Your feedback is invaluable, and we take it seriously as we strive to improve our service.
If you would like to discuss this matter further or if there’s anything we can do to assist you, please reach out to our Customer Support team at info@scooterhut.com.au. We’re here to help and want to ensure your concerns are addressed.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best,
The Scooter Hut Team
“scooterhut reviews are controlled by scooterhut to block all the real reviews and experiences there fo me alot of other people bought products baseed on there 5 star ratng on there site due to the abilitiy to block negative and real reviews
Over 61 percent of trust pilot expresss tge sam dissatisfaction But find it luttle to late”
Hi Grant,
Thanks for sharing your feedback. We’re glad we could resolve your claim and return your scooter to you free of charge. As discussed, the warranty was voided due to water ingress and crash damage. We always aim to provide clear communication, and we hope you’re happy with the resolution.
If you have any further questions, don’t hesitate to reach out.
Best regards,
The Scooter Hut Team
“I still haven’t received my order even though I placed it 10 days ago as click & collect from a local store only to be told via email that the selected store didn’t have any stock available (when it showed it did) but another store further away (in the same city) did that they could send to my home address within a few days.
I followed up on a tracking number & status update on the order a few days later to be told it hasn’t yet been processed & would now be sent from Queensland in a few days.
I’ve since followed up for a tracking number again & it still hadn’t been sent or the order processed, but was told it would be done & tracking number sent to me. That was 2 days ago & still no tracking number so it still hasn’t been processed or shipped.
Once it’s finally processed & shipped (whenever that may be) I’ve been told it should then take 3-7 days to be delivered.
I’m disappointed as it was for a birthday present for someone for a big birthday that I was planning to collect locally so I could give to them on their big day, which has now been & gone and I’ve had no present to give them or a timeframe on when they may receive a present.”
Hi there,
Thank you for sharing your experience, and I'm really sorry to hear about the challenges you've faced with your order. It’s disappointing to know that it hasn't been processed as expected, especially given the importance of the occasion you were preparing for.
I understand how crucial it is to have gifts ready on time, and I truly apologise for the lack of timely information regarding your order status and the conflicting information you received.
We would like to further review and discuss this, please reach out to our Customer Support team at info@scooterhut.com.au with your order details. They will be able to assist you and provide an update on the situation.
Your feedback is invaluable to us as we strive to improve our service. Thank you for your patience, and we hope to make this right for you soon.
Best,
The Scooter Hut Team
“Click and collect was not 2 hours as advertised. It took days and the store clerk was struggling to contact head office to get approval for click and collect. The attached bag was also scratched. The only saving grace was the store clerk who was very helpful and apologetic. I really appreciated his help and he was great.”
Hi Xun,
Thank you for your feedback. I’m truly sorry to hear that your click-and-collect experience didn’t meet your expectations. We understand how important it is to receive timely service, and we sincerely apologise for the delays you encountered. There were recent issues with our system that appear to have impacted your order, but we can confirm that these have now been resolved.
It’s great to hear that our store team member was helpful and attentive during your visit.
Your experience is important to us, and we appreciate you bringing these issues to our attention. If you still need assistance regarding the condition of your attached bag or have anything further we can assist you with, don’t hesitate to reach out to our Customer Support team at info@scooterhut.com.au.
Thank you once again for your feedback.
Best,
The Scooter Hut Team
Hi there,
Thank you for reaching out. I'm really sorry to hear that your order has not yet been sent. We completely understand the urgency of the situation.
To assist you further, please reach out to our Customer Support team at info@scooterhut.com.au with your order number. They’ll be happy to provide an update on your order status and offer any assistance needed. Your satisfaction is our top priority, and we’re committed to resolving this as quickly as possible.
We appreciate your patience and understanding.
Best,
The Scooter Hut Team
“I have not received the product at this time as it couldn't be delivered.
There was no information at the time of purchase to say that the delivery could not be made to a standard residential address or parcel locker.”
Hi Sharon,
Thank you for taking the time to share your experience with us. I’m really sorry to hear that the delivery of your product has not gone as expected. We understand how important it is for you to receive your order in a timely manner, and we apologise for any confusion regarding the delivery options.
We appreciate your feedback, however, we can’t deliver to PO Boxes, parcel lockers, or collection points at this time. If you could provide us with an alternative delivery address, we will be happy to arrange this for you; please don’t hesitate to contact our Customer Support Team at info@scooterhut.com.au.
Thank you for your patience, and we hope to resolve this issue soon.
Best,
The Scooter Hut Team
Hi Mark,
Thank you for sharing your thoughts with us. We’re genuinely sorry to hear that your experience with us wasn't satisfactory. It’s never our intention to leave our customers feeling this way, and we understand how frustrating it can be.
Your feedback is crucial, and we would love the opportunity to rectify this situation. We have your scooter booked in for a warranty claim at one of our stores, and the necessary parts are currently on order. The store will recommence the work on your scooter as soon as the parts arrive and will keep you updated throughout the process. You’ll be notified as soon as it’s ready for collection.
We sincerely apologise for any inconvenience this has caused and appreciate your patience as we work to make things right.
If you require further assistance or have any additional concerns, please don’t hesitate to contact our Customer Support Team at info@scooterhut.com.au.
Thank you again for your understanding and feedback.
Best,
The Scooter Hut Team
Hi Luke,
Thank you for your feedback.
We’re sorry to hear that the weight of the scooter wasn’t what you expected. Regarding speed, each electric scooter sold by Scooter Hut includes a speed limiter set to a maximum of 25 km/h as per regulatory requirements and to maintain legal compliance and safety. Modifying or bypassing these limiters is strictly prohibited.
If there’s anything else you’d like to discuss or if you have any questions, please don’t hesitate to reach out to our customer support team. We're here to help!
Best,
The Scooter Hut Team
Hi there,
Thank you for your review. We’re truly sorry to hear that your scooter broke down shortly after purchase and that you had a frustrating experience trying to get assistance. It’s disappointing when things don’t go as planned, and we understand how valuable your time is.
Please know that your feedback is important to us, and we're here to help you. Our customer support team is actively communicating this matter and will do their best to resolve this concern quickly.
We appreciate your patience and understanding, and we are truly hoping to regain your trust.
Best,
The Scooter Hut Team
“Ordered 7 days prior to Christmas. Got posted the day before Christmas :( rang multiple times to pick up from warehouse but was refused. My son could of had his present but scooter hut had to post it which seems pointless if I could pick up.
When ordering scooter est time for arrival was 19th dec .”
Hi there,
Thank you for sharing your experience with us. We’re really sorry to hear about the issues you encountered with your order timing, especially during such a busy holiday season. Our cut-off date with our courier for orders to arrive before Christmas was on 13/12/2024. We understand how disappointing it can be when logistics don't align as expected, and we sincerely apologize for any inconvenience this caused for your son's gift.
If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to our customer support team.
Thank you for your understanding, and we hope to have the chance to serve you better in the future.
Best,
The Scooter Hut Team
“Only half the order has been received called a week later advised they are looking into it still not package order still say confirmed on web site
Will shop elsewhere in the future”
Hi Chris,
Thank you for taking the time to share your experience. We're really sorry to hear that you only received part of your order and that the follow-up took longer than expected. We understand how frustrating this situation can be, and we apologise for the delay as some of the orders and deliveries have been affected following the busy period.
Your feedback is valuable to us, and we are actively looking into improving our order fulfillment process. If you have any further questions or if there's anything we can assist you with, please don’t hesitate to reach out to our customer support team.
We appreciate your understanding and hope to regain your trust in the future.
Best,
The Scooter Hut Team
Hi Joel,
Thank you for your feedback. We sincerely apologize for the long wait you experienced with the tyre fix. We understand that timely service is crucial, and we're sorry if we fell short in this instance.
Your concerns about service speed are important to us, and we are actively working to improve our processes and staffing levels to enhance the overall customer experience. Please reach out to our customer support team if you have any further concerns or require assistance.
We appreciate your understanding and hope you'll give us another chance to provide you a better experience in the future.
Best,
The Scooter Hut Team
