“Scooter but we’re very pleasant when buying the scooter, their after sales service is so far below average it’s pathetic, this is the second time I have taken the scooter in for service and a wheel change, the first was just over two weeks they had the scooter, this times it’s a wheel change and we are now at 2 weeks. Of course if you take it somewhere else, you guessed it, you lose your warranty. Frustrated beyond belief.”
Hi There,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with our after-sales service.
We always aim to provide a seamless experience, and it's disappointing to hear that we fell short this time. Please know that your feedback is invaluable, and we're actively looking into how we can improve our service times for future customers.
If there's anything we can do to assist you further or address your concerns, please don’t hesitate to reach out. We hope to regain your trust and provide you with the five-star service you deserve in the future.
Best regards,
The Scooter Hut Team
Hi There,
Thank you for taking the time to share your feedback regarding your recent customer experience. We understand how frustrating it can be to receive a damaged package and incomplete order, and we sincerely apologise for the inconvenience this has caused. It's a relief to hear that the scooter itself made it through the delivery unscathed.
Rest assured, we're actively working to improve our delivery processes to ensure better experiences in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Thanks for your understanding! We hope to serve you again to be able to provide a better five-star experience.
Best regards,
The Scooter Hut Team
“Background: I have owned 5 scooters, I am 95kg 175cm tall and use scooters to commute 34km each day to work.
Positives: good suspension on seat post. Despite base plate being very small, no movement at base.
Negatives: quick release clamp on base difficult to tighten sufficiently to stop stem wobble. Seat arrived without screws and no details anywhere on specs so needed to trial different ones to fit and purchase these from hardware store (M5 10mm) - Scooter Hut did try to source extra screws but were unable. Seat provided is non-slip - needed to change over for normal bike seat to allow easier movement on/off seat without pants gripping to seat.”
Hi Michael,
Thank you so much for taking the time to share your feedback on Scooter Hut.
At Scooter Hut, customer satisfaction is our utmost priority, and we strive to go above and beyond to make sure our customers are happy. It's wonderful to know that you found our services commendable. We have a dedicated team that works hard to provide excellent products and exceptional service to all our customers.
If there's anything else we can assist you with or if you need any further assistance, please don't hesitate to reach out to us. We're always here to help!
Thank you once again for your support, Michael.
Warm regards,
Scooter Hut Customer Care
Hi Shawn,
I've had a look into your order and can see that the ETA for this package is tomorrow.
As you live in regional Northern Territory, and the scooters contain a lithium battery and have to be freighted by road, this unfortunately means that it takes a little longer to get to you. I'm sorry for the delay with this.
Thanks,
Tianna
Customer Care Team
“Good service, although a little dissapointed that the packaging has Scooter Hut written all over it. These were christmas presents and now the suprise has been ruined.”
Hi Tracey,
I' so sorry that the surprised was ruined! I can't apologise enough. I will be sure to pass on the feedback about the branded packaging, especially in the lead up to Christmas!
Thanks,
Tianna
Customer Care Team
Hi Sam,
Thanks for taking the time to leave a review!
I'm sorry for the delay on delivery of this order. I have had a look at the tracking and can see that it's on board for delivery today. I hope you enjoy your purchase!
Thanks,
Tianna
Customer Care Team
“I just got my inmotion air electric scooter today and I'm loving it the hill climb on it I love as it was hard work riding my bicycle up Hill after work every day as i don't have a car to drive to work but this will be my transportation to nd from work”
Hi Troy,
I'm sorry to hear this it's taking longer than expected for your scooter to arrive. I understand the frustration.
I have lodged an enquiry with our freight company to get an update on an ETA. I can see that you're based in WA, due to the lithium batteries in scooters, they need to be freighted via road, not air, so this can take some time. There have also been bush fires that have been causing some delays into WA.
Again, I am super sorry for the delay, and when I have more information, I will email you directly on the email you placed your order with.
Thanks,
Tianna
Customer Care Team
“I would have a fair review to offer if I'd actually received the product. It's been more than a week in Auspost's hands and still not scheduled for delivery. Not your fault, auspost does it again.”
Hi There,
Thanks so much for your review and feedback. I'm really sorry for the delay with Australia Post getting this into your hands!
I'd love to look into this further and see what I can do in terms of raising with Australia Post to get an update.
You're marked as anonymous on this platform, but if you'd like to send through the details of your order to info@scooterhut.com.au, I'd love to try resolve this for you!
Thanks,
Tianna
Customer Care Team
Hi Brad,
Did you order in store or online? Sorry for any confusion here. Our warehouse is based on the Gold Coast, and online orders ship out of QLD.
Sorry to hear that we missed your daughter's birthday. I can see that that package has now been delivered. I hope she loved the scooter and had a great birthday.
Thanks,
Tianna
Customer Care Team
