“Hello, The tube i purchased was based on the size of the actual tube of the scooter, but when i tried to put it in it ended up being bigger, which i dont know why its the case because i based it of the actual one”
Hi Hadi,
Thank you for your feedback regarding the tube you purchased. We're so sorry that the product doesn't fit as expected, especially when you based the size measurements on the original item.
We would like to review this order and help you. Could you please reach out to our Customer Support team at info@scooterhut.com.au with your order number and the make of your scooter? Our team is always ready to assist you in finding a suitable solution to this issue.
We appreciate you sharing your experience with us and hope we can make things right.
Best,
The Scooter Hut Team
“Best price for the Prodigy X, & it's a great scooter. My son loves it, and although he was initially hesitant about the colour, he is actually very happy with it.”
Hi Allison,
Thank you for the incredible 5-star review!
We’re so happy to hear that you found the best price for the Prodigy X and that your son loves it! It’s always a pleasure to see kids happy with their new ride, and we’re glad he warmed up to the color.
If you have any questions or need assistance in the future, don’t hesitate to reach out.
Cheers,
The Scooter Hut Team
“Ordered a scooter and site says 1-5 business days, paid for scooter and lock, at no stage was I contacted to say there would be a 10 day delay otherwise I would have ordered from another business who could supply, we still haven’t recieved the scooter, rang scooter hut and asked for supervisor to call me but they emailed me, very disappointed and could have been avoided with a simple call, I paid my $1k straight up so I am more then disappointed and will not deal with Scooter hit ever again moving forward, cheers”
Hi Chris,
Thank you for sharing your experience, and I'm genuinely sorry to hear about the frustrations you've faced with your order. It’s disheartening to know that you experienced delays without adequate communication, especially after making a significant purchase.
We acknowledge that timely updates are essential, and we regret that this wasn't provided in your case. Your feedback is invaluable, and we take it seriously as we strive to improve our service.
If you would like to discuss this matter further or if there’s anything we can do to assist you, please reach out to our Customer Support team at info@scooterhut.com.au. We’re here to help and want to ensure your concerns are addressed.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best,
The Scooter Hut Team
Hi Brendon,
Thank you so much for the amazing 5-star review!
We’re thrilled to hear that your scooter arrived just in time and that you're happy with it. It’s always our goal to ensure a smooth delivery experience and a satisfied customer.
If you have any questions or need assistance down the line, please feel free to get in touch.
Cheers,
The Scooter Hut Team
Hi Daniel,
Thank you for the fantastic 5-star review!
We're so glad to hear that you experienced great service during your visit. Your satisfaction is our top priority, and it’s wonderful to know our team met your expectations.
If there's anything else we can help you with in the future, don’t hesitate to reach out.
Cheers,
The Scooter Hut Team
Hi Rebecca,
Thank you for the wonderful 5-star review!
We're delighted to hear that our staff were helpful and that your son is loving his scooter! It’s always fantastic to know that our team is making a positive impact.
If you need anything else or have more questions in the future, feel free to reach out anytime.
Cheers,
The Scooter Hut Team
“We bought the off road hover board for our grandson for his 9th birthday.
I rang the shop directly in Sydney to get advice and they were super helpful.
We live in a rural outback part of AU and needed a sturdy model.
I was also worried about the delivery however
I was pleasantly surprised at how quickly it came via courier.
My grandson is over the moon and it took about 5 minutes and he was hovering around like a pro. Big smiles all round.”
Hi Sandra,
Thank you for the fantastic 5-star review! We're so pleased to hear that the off-road hoverboard was a hit for your grandson's birthday. It’s great to know our team was able to help you find the right model for your needs.
We’re also thrilled that the delivery exceeded your expectations and arrived quickly. Watching your grandson zoom around like a pro must have been an amazing sight!
Thank you for choosing Scooter Hut, and if you need any assistance in the future, don’t hesitate to reach out.
Best,
Conor and the Rosebery Team
“So I now have a brand new S1 scooter that must be in sports mode to be able to commute to work. Eco mode limited to 6 klm, drive mode at 15klm and sports at 25 klm speed . Not going to get anywhere near the extended range on one charge as must be in sports mode.”
Hi Steve,
Thank you for taking the time to share your experience with the InMotion S1 e-scooter.
We appreciate your feedback as they help us identify areas for improvement. Please note that the manufacturer calculates speed, and range under controlled factory conditions. Factors such as rider weight, terrain, hills, power mode and heavy acceleration can greatly affect these figures.
If you have any further questions or need assistance, please feel free to reach out to our Customer Support team at info@scooterhut.com.au. We’re here to help and want to ensure you have the best experience possible with your scooter.
Thank you for sharing your thoughts.
Best,
The Scooter Hut Team
“scooterhut reviews are controlled by scooterhut to block all the real reviews and experiences there fo me alot of other people bought products baseed on there 5 star ratng on there site due to the abilitiy to block negative and real reviews
Over 61 percent of trust pilot expresss tge sam dissatisfaction But find it luttle to late”
Hi Grant,
Thanks for sharing your feedback. We’re glad we could resolve your claim and return your scooter to you free of charge. As discussed, the warranty was voided due to water ingress and crash damage. We always aim to provide clear communication, and we hope you’re happy with the resolution.
If you have any further questions, don’t hesitate to reach out.
Best regards,
The Scooter Hut Team
“I still haven’t received my order even though I placed it 10 days ago as click & collect from a local store only to be told via email that the selected store didn’t have any stock available (when it showed it did) but another store further away (in the same city) did that they could send to my home address within a few days.
I followed up on a tracking number & status update on the order a few days later to be told it hasn’t yet been processed & would now be sent from Queensland in a few days.
I’ve since followed up for a tracking number again & it still hadn’t been sent or the order processed, but was told it would be done & tracking number sent to me. That was 2 days ago & still no tracking number so it still hasn’t been processed or shipped.
Once it’s finally processed & shipped (whenever that may be) I’ve been told it should then take 3-7 days to be delivered.
I’m disappointed as it was for a birthday present for someone for a big birthday that I was planning to collect locally so I could give to them on their big day, which has now been & gone and I’ve had no present to give them or a timeframe on when they may receive a present.”
Hi there,
Thank you for sharing your experience, and I'm really sorry to hear about the challenges you've faced with your order. It’s disappointing to know that it hasn't been processed as expected, especially given the importance of the occasion you were preparing for.
I understand how crucial it is to have gifts ready on time, and I truly apologise for the lack of timely information regarding your order status and the conflicting information you received.
We would like to further review and discuss this, please reach out to our Customer Support team at info@scooterhut.com.au with your order details. They will be able to assist you and provide an update on the situation.
Your feedback is invaluable to us as we strive to improve our service. Thank you for your patience, and we hope to make this right for you soon.
Best,
The Scooter Hut Team
“Click and collect was not 2 hours as advertised. It took days and the store clerk was struggling to contact head office to get approval for click and collect. The attached bag was also scratched. The only saving grace was the store clerk who was very helpful and apologetic. I really appreciated his help and he was great.”
Hi Xun,
Thank you for your feedback. I’m truly sorry to hear that your click-and-collect experience didn’t meet your expectations. We understand how important it is to receive timely service, and we sincerely apologise for the delays you encountered. There were recent issues with our system that appear to have impacted your order, but we can confirm that these have now been resolved.
It’s great to hear that our store team member was helpful and attentive during your visit.
Your experience is important to us, and we appreciate you bringing these issues to our attention. If you still need assistance regarding the condition of your attached bag or have anything further we can assist you with, don’t hesitate to reach out to our Customer Support team at info@scooterhut.com.au.
Thank you once again for your feedback.
Best,
The Scooter Hut Team
Hi there,
Thank you for reaching out. I'm really sorry to hear that your order has not yet been sent. We completely understand the urgency of the situation.
To assist you further, please reach out to our Customer Support team at info@scooterhut.com.au with your order number. They’ll be happy to provide an update on your order status and offer any assistance needed. Your satisfaction is our top priority, and we’re committed to resolving this as quickly as possible.
We appreciate your patience and understanding.
Best,
The Scooter Hut Team
Hi Juan,
Thank you for the amazing 5-star review! We're thrilled to hear that you're happy with both the product and the easy assembly process. It's great to know that the app is simple to use and has enhanced your experience. We appreciate your feedback and are so glad you chose to purchase from us. We hope you continue to enjoy your new product
Thanks,
The Scooter Hut Team
“I have not received the product at this time as it couldn't be delivered.
There was no information at the time of purchase to say that the delivery could not be made to a standard residential address or parcel locker.”
Hi Sharon,
Thank you for taking the time to share your experience with us. I’m really sorry to hear that the delivery of your product has not gone as expected. We understand how important it is for you to receive your order in a timely manner, and we apologise for any confusion regarding the delivery options.
We appreciate your feedback, however, we can’t deliver to PO Boxes, parcel lockers, or collection points at this time. If you could provide us with an alternative delivery address, we will be happy to arrange this for you; please don’t hesitate to contact our Customer Support Team at info@scooterhut.com.au.
Thank you for your patience, and we hope to resolve this issue soon.
Best,
The Scooter Hut Team
Hi there,
Thank you so much for the wonderful 5-star review! We're delighted to hear that you found our team friendly and helpful in choosing the best scooter for you. Your positive feedback inspires us to keep providing an excellent shopping experience.
If you have any more questions or need further assistance, don’t hesitate to reach out. Happy Scooting
Best,
The Scooter Hut Team
Hi Lisa,
Thank you so much for your fantastic 5-star review! We're really glad to hear that you found the scooter you were looking for and that it arrived in time for your son's birthday. It’s wonderful to know that you're happy with your purchase.
If you have any questions or need assistance in the future, feel free to reach out. Enjoy the rides!
Best,
The Scooter Hut Team
Hi there,
Thank you for the fantastic 5-star review! 😊
We’re so pleased to hear that you enjoyed a smooth and quick delivery from our team and that we met your expectations. Your support means the world to us!
If you need anything else or have questions down the line, feel free to reach out.
Happy scooting!
Best,
The Scooter Hut Team
Hi Mark,
Thank you for sharing your thoughts with us. We’re genuinely sorry to hear that your experience with us wasn't satisfactory. It’s never our intention to leave our customers feeling this way, and we understand how frustrating it can be.
Your feedback is crucial, and we would love the opportunity to rectify this situation. We have your scooter booked in for a warranty claim at one of our stores, and the necessary parts are currently on order. The store will recommence the work on your scooter as soon as the parts arrive and will keep you updated throughout the process. You’ll be notified as soon as it’s ready for collection.
We sincerely apologise for any inconvenience this has caused and appreciate your patience as we work to make things right.
If you require further assistance or have any additional concerns, please don’t hesitate to contact our Customer Support Team at info@scooterhut.com.au.
Thank you again for your understanding and feedback.
Best,
The Scooter Hut Team
Hi there,
Thank you for your wonderful 5-star review!
We're delighted to hear that you got your question answered quickly and that your purchase experience and delivery were smooth and hassle-free. Your satisfaction means a lot to us.
If you ever need assistance or have any more questions, don’t hesitate to reach out. We hope to serve you again.
Happy scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you for your awesome 5-star review!
We're glad to hear you found the process quick and simple. Your satisfaction is what drives us, and we appreciate your feedback!
If you need anything or have questions in the future, don’t hesitate to reach out.
Happy scooting!
Best,
The Scooter Hut Team
