Thank you so much for your 5 star rating, Matteo! It really means a lot to us at Scooter Hut. We are so glad to hear that both you and your 3-year-old daughter enjoy it.
“Two stars for the customer service I received during the ordering process. 0 stars for receiving the incorrect bars (which incidentally have scratches on them). My son has just unboxed them and we received a black aluminium bar, not the titanium one we ordered.”
“Good service, although a little dissapointed that the packaging has Scooter Hut written all over it. These were christmas presents and now the suprise has been ruined.”
Hi Tracey,
I' so sorry that the surprised was ruined! I can't apologise enough. I will be sure to pass on the feedback about the branded packaging, especially in the lead up to Christmas!
Thanks,
Tianna
Customer Care Team
“Quick delivery and product is as described. My children love their scooters and they are easy to assemble and ride is smooth.
Recently we purchased Type R Pro Scooter - Rocket Fuel for our 9 year old daughter. 100% she is overjoyed by it.”
Thank you so much for your 5 star rating of Scooter Hut! We're thrilled to hear that both your children love their scooters and that they were easy to assemble. Thank you for being a valued customer and we look forward to hearing from you next time!
Hi Sam,
Thanks for taking the time to leave a review!
I'm sorry for the delay on delivery of this order. I have had a look at the tracking and can see that it's on board for delivery today. I hope you enjoy your purchase!
Thanks,
Tianna
Customer Care Team
Thank you Josh for the 5 star rating!! We really appreciate it and we're so glad to hear that you had a great experience with Scooter Hut - we really strive to ensure a great product and quick delivery every time, so we're delighted to hear that it was 10/10!
“I just got my inmotion air electric scooter today and I'm loving it the hill climb on it I love as it was hard work riding my bicycle up Hill after work every day as i don't have a car to drive to work but this will be my transportation to nd from work”
Hi Troy,
I'm sorry to hear this it's taking longer than expected for your scooter to arrive. I understand the frustration.
I have lodged an enquiry with our freight company to get an update on an ETA. I can see that you're based in WA, due to the lithium batteries in scooters, they need to be freighted via road, not air, so this can take some time. There have also been bush fires that have been causing some delays into WA.
Again, I am super sorry for the delay, and when I have more information, I will email you directly on the email you placed your order with.
Thanks,
Tianna
Customer Care Team
Thank you so much, Riwei, for the amazing 5-star rating of Scooter Hut! We're so glad that you and your daughter are pleased with your purchase! We strive to provide our customers with top-notch quality products and excellent service, so it's wonderful to hear that we have succeeded. Thanks again for your glowing review!
“Great service and excellent product support for my wolf warrior parts. Very competitive pricing and the Scooter Hut staff were a pleasure to deal with. Will continue to deal with them for as long as I ride.”
Thank you so much for your 5 star rating for Scooter Hut, Wayne! We are so pleased to hear you had a great experience with our service and product support, as well as our competitive pricing. It's wonderful to hear you'll continue to visit us, we look forward to serving you for many years to come!
“looked online for a KAABO Wolf Warrior/King GT Electric Scooter Distribution Board/Hub that shows its in stock at the fairfield store,sent a customer to pick up with a picture of the part and he was sold some different,I myself went to the fairfield store and showed the staff member the picture of part i needed and the same part on there website thats shows its in stock,he tryed to sell me the same wrong part,he claims the website must be showing a customers part as being in stock, i dont know why that would be,and then said thats the way computers work! the part my customer was sold [mantis board] he sold for $19 instead of the $50 price,the KAABO Wolf Warrior/King GT Electric Scooter Distribution Board/Hub is $19 has the right price but wrong part,so my customers time and money has been wasted and mine due to some lame employee,dont wast your time with scooter hut unless you awishing to purchase a complete scooter,
thanks so much for your effort”
Hi Nathan,
I tried to send an email through to the address left on this review on Monday but haven't heard back yet.
I'm so sorry to hear about your experience in store. I'd love to have a chat about this and get this resolved for you as soon as possible! If you could please check your email inbox!
Thanks,
Tianna
Customer Care Team
“I would have a fair review to offer if I'd actually received the product. It's been more than a week in Auspost's hands and still not scheduled for delivery. Not your fault, auspost does it again.”
Hi There,
Thanks so much for your review and feedback. I'm really sorry for the delay with Australia Post getting this into your hands!
I'd love to look into this further and see what I can do in terms of raising with Australia Post to get an update.
You're marked as anonymous on this platform, but if you'd like to send through the details of your order to info@scooterhut.com.au, I'd love to try resolve this for you!
Thanks,
Tianna
Customer Care Team
Hi Steve,
I'm so sorry to hear about the delay on getting this scooter to you. I'll definitely pass on the feedback internally so they're able to raise this with our freight partners.
I've had a look into your order and can see that it was delivered today. I do hope that now you have your scooter you love it! If there's anything further, I can do to help you out, please be sure to reach out.
Thanks,
Tianna
Customer Care Team
Thank you so much for your 5-star rating for Scooter Hut! I am so glad you had a great experience with our store and appreciate your feedback.
I hope you love your new scooter! Be sure to reach out if you have any questions!
Thanks,
Tianna
Customer Care Team
Hi Brad,
Did you order in store or online? Sorry for any confusion here. Our warehouse is based on the Gold Coast, and online orders ship out of QLD.
Sorry to hear that we missed your daughter's birthday. I can see that that package has now been delivered. I hope she loved the scooter and had a great birthday.
Thanks,
Tianna
Customer Care Team
“I purchased a e scooter from Scooter Hut
Online . The website is great !! and the postage was fast. I definitely recommend this company and I will purchase other items in the near future”
Thank you for your wonderful 5 star rating of Scooter Hut, Karlie! I'm glad to hear that you were able to get your scooter from the online store quickly! It's great to know that you plan on purchasing more items from them in the future. Thank you again for your kind words and support!
Thank you for your 5 star rating of Scooter Hut! We are happy to hear that you had a great experience with our Fairfield store, even when needing service at short notice. We're glad that we were able to quickly take care of your rear tyre- that is what we love to do! Thanks for taking the time to leave a review!
“I love dealing with these guys I do online my grandkids tell me what they want and I get it sent straight to their home and they love their scooters thanks”
Thank you so much for the 5 star rating, Louise! I'm so happy to hear you've had a positive experience when ordering from Scooter Hut! It's great to hear you're able to easily purchase scooters for your grandkids, and I'm thrilled they're enjoying their products. Thanks again for taking the time to provide your feedback.
Tianna
Customer Care Team
“Very quick delivery, cheapest price in Aus and when the package was opened, the bonus of new mounting screws which are usually charged for by other places.”
Thank you Marcus for your glowing 5 star rating! We appreciate your kind words, especially regarding your very quick delivery! We strive to make our customers happy and your feedback is greatly valued. Thank you!
