“the purchase itelf is very good,and enquiries also **BUT** i need to be able to **pick up the items instead as delivering it to my residential address isnt good as it may not be securely left as ocassionaly things get stolen and my mail also.[My neighbors have had worse,they had their car keyed and other things stolen,and this is not at all a bad neighborhood,and some people leave their letterboxes open so it doesnt get broken into like mine.]And if it is not left then there could be a 2nd delivery attempt or more or returned to sender i suppose,so its not very good to not be able to pick up the item at helensvale for me as its easy to get to for me,and i had it delivered to a store and at first they couldnt find it and there were not records that i had an item to pick from there.The staff there didnt know anything about it.I *dont recommend that item need to be delivered from a local store if not neccessary”
Hi there,
Thank you for taking the time to leave us a thoughtful review and for the 5-star rating! We're thrilled to hear that you're happy with your purchase. We completely understand your concerns about delivery security, and we appreciate your feedback regarding the pickup options at our Helensvale location.
We want to ensure your experience is as smooth as possible, and it's disappointing to hear about your challenges at the store. Your comments will certainly help us improve our service and communication.
If you have any other suggestions or need assistance in the future, please don’t hesitate to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
“Where can I start I first visited scooter but in the city Melbourne the staff where super helpful and helped me by choosing the scooter for my needs and I couldn't buy in store because I live a hour and a half away however I ordered when I got home and then after 2 to 3 days it was delivered I have had it 4 weeks now and it's so awesome I would buy off these guys again no hesitation it has so much power and quality is top notch it gets me to work and back on one charge 20 minutes each way for two days on average speed of 30 klms if you are going top speed obviously it will drain faster but 30 is enough for my work commute walking time was taking me an hour each way so this is amazing and highly recommend it”
Hi Daniel,
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that your experience with our team in Melbourne was so positive and that they helped you find the perfect scooter for your needs. We are also glad to hear that your delivery experience was smooth and seamless.
It truly motivates us to know that the scooter not only meets your expectations but also makes your commute so much easier! We appreciate you sharing how it performs on your daily journey—power and quality are definitely what we strive for, so it's rewarding to hear that it’s making a significant difference for you. If you ever have any questions or need assistance, please don't hesitate to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Joel,
We appreciate your feedback. We sincerely apologize for the delay and understand the frustration of not having received your order yet.
We would like to help you check this order. If you haven't received the order by now, please feel free to contact our Customer Support team at info@scooterhut.com.au, and we will work to provide you with an update and resolve any issues as quickly as possible. Your satisfaction is our top priority, and we appreciate your patience during this time.
If you have any other questions or concerns, don’t hesitate to let us know.
Thanks,
The Scooter Hut Team
Hi Rachael,
Thank you for your amazing 5-star review! We're so sorry to hear about the delays on your order, however, we are glad that our team has provided you a timely communication, and most importantly, that your son loves his new scooter! Your feedback means so much to us, and it motivates our team to continue providing excellent service.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Lisa,
Thank you so much for your wonderful 5-star review! We're pleased to hear that you've had great experiences with our scooters for your grandchildren. Your kind words and support mean a lot to us and serve as a great motivation for our team to continue providing excellent products and service to our customers.
If you ever have any questions or need assistance, please don’t hesitate to reach out.
We look forward to having the pleasure of serving you again.
Happy Scooting!
Best,
The Scooter Hut Team
Hi David,
Thank you for the fantastic 5-star review! We're so glad to hear that your ordering and delivery process was seamless, and it's great to know you’re already having fun with your new scooter!
If you have any questions or need any assistance in the future, don’t hesitate to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Amy,
Thank you so much for your wonderful 5-star review! We're pleased to hear that you received your order so quickly, even in a rural area. Your positive feedback about our service and pricing truly warms our hearts!
If you have any questions or need further assistance, please feel free to reach out.
We hope to have the pleasure of serving you again. Happy Scooting!
Best,
The Scooter Hut Team
Hello Shermy,
Thank you for your fantastic five-star review! We are glad to know that you are satisfied with the quality of our products. Your kind words and support mean a lot to us.
If you need further assistance or have any questions, please feel free to reach out.
Happy Scooting!
Thanks,
The Scooter Hut Team
“I was sent the wrong part ,a bloke had emailed me was supposed to be chasing me up the right one but ive not heard much in a few days so st this stage not real happy”
Hi Colin,
Thank you for your feedback, and we sincerely apologize for the inconvenience. We understand how frustrating it must be to receive the wrong part and not hear back promptly.
We take this seriously and will follow up right away to resolve the issue and ensure you get the correct part. We will reach out to the manufacturer to see if we can order the old stock, as we have also been checking with the stores to see if they have any available.
Your satisfaction is important to us, and we appreciate your patience as we work to make this right.
Please feel free to reach out if you have any further questions or concerns.
Thanks,
The Scooter Hut Team
Hi Darren,
Thank you so much for sharing your feedback! We are glad to know that you found your scooter as a great product. Your satisfaction means a lot to us.
Regarding the maximum speed, please know that each electric scooter sold in Australia includes a speed limiter set to a maximum of 25 km/h as per regulatory requirements and to maintain legal compliance. The speed settings are designed to prioritise safety and energy efficiency, particularly for everyday use. Any modifications should comply with local regulations and ensure safe operation.
We truly appreciate your time and support! If you need further assistance, please feel free to reach out.
Thanks,
The Scooter Hut Team
Hi Peter,
Thank you for your awesome 5-star review!
We're thrilled to hear that you love your scooter and that our delivery has exceeded your expectations! Your satisfaction means a lot to us.
If you have any questions or need assistance, don’t hesitate to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you so much for your amazing 5-star review!
We’re delighted to hear that you experienced excellent and fast customer service. Prompt delivery is something we take pride in, and it’s great to know we met your expectations!
If you need any further assistance, feel free to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you found our website easy to navigate and that our team could assist you promptly. Fast delivery and quality products are what we strive for, and it’s great to know you’re happy with your purchase!
If there's anything else we can help you with, just let us know.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Gavan,
Thank you for the awesome 5-star review!
We're thrilled to hear that we had the hoverboard in stock and that your order was processed quickly and professionally. Our team always aims to provide outstanding service, and it’s great to know you had a positive experience!
If you need anything else, just give us a shout.
Happy Scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you for your wonderful 5-star review!
We’re so pleased to hear that our staff provided helpful, efficient, and polite service during your visit. It’s always our aim to create a pleasant shopping experience for our customers, and we appreciate your kind words!
If there's anything else we can assist you with, please don’t hesitate to reach out.
Happy Scooting!
Best regards,
The Scooter Hut Team
“Purchased a new brake lever master cylinder because thread on original one was damaged when installed creating a minute leak in the system which meant every couple of months I had to bleed the brake system.
On receipt of the new lever I put it back together and found it still leaked. After doing some research I found out I needed a minor part called an olive. After much wasted time I was finally able to speak to someone at SH who knew what they were talking about and they told me that the only way I could obtain an olive was to purchase an entire brake set of calipers and brake hose (costing $60) because the olive is only sold with that package.
I was told it was too expensive for SH to carry all of these parts despite the olive being a requisite companion part to the brake lever (it is a single use item designed to crush and seal the system).
Rather than pay $60 at Scooter Hut I purchaed it for $3 somewhere else.
Again, really dissapointing interactions with SH. I honestly could not speak highly enough of the two fellows who helped me select and purchase my original scooter. Unfortunately since then my dealings havent been so good.”
Hi there,
Thank you for sharing your experience with us. I’m truly sorry to hear about the challenges you faced with the brake lever master cylinder, the leak, and the difficulty in finding the right parts—feedback like yours helps us better understand the needs of our customers, especially when it comes to essential parts like this that are critical to the brake system functioning correctly.
I can fully understand how frustrating it must have been to find out you needed to purchase an entire brake set just to get the part you needed. Your feedback is invaluable, and I’ll be sure to pass it along to our team. We’ll also review how we communicate part availability and explore better alternatives to prevent situations like this in the future. We strive to provide comprehensive assistance and inventory, and your feedback means a lot to us.
We sincerely apologize for the inconvenience this has caused. Thanks again for your honest feedback, and we hope to improve your future experiences with us.
Best,
The Scooter Hut Team
Hi there, Thank you so much for leaving us a fantastic 5-star rating!
We are delighted to hear that our team members were able to assist you with their amazing and helpful service. We always strive to provide the best experience possible for our customers!
Thanks,
The Scooter Hut Team
Hi there,
Thank you for your feedback, and I’m truly sorry to hear that your E-glide hoverboard was faulty.
We always strive to provide quality products and service, and your experience is important to us. Thank you for bringing this to our attention—we truly appreciate your feedback as it helps us improve and serve our customers better.
If you still need further assistance with this concern, please reach out to our Customer Support team at info@scooterhut.com.au. They’re ready to help you with any questions or needs you may have.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding and hope to serve you better in the future.
Best,
The Scooter Hut Team
“Click and collect service was good but when it came to returning the item that’s another story. Staff are inexperienced unfortunately and their customer service just as bad! It took me a few calls and a visit to the store to get my money back and this was weks after I returned the goods. Sorry not a very good review”
Hi Fran,
Thank you for your feedback and for highlighting your experience with our click-and-collect service. We're glad to hear that the collection went smoothly, but we truly apologize for the hassle you encountered during the return process.
We sincerely would like to apologize for the inconvenience regarding the waiting period for your refund. Our refund process typically takes up to seven (7) business days to reflect in your account, depending on your payment provider. However, due to the previous public holiday, some of our team were on leave which caused the delay of the process. We sincerely apologize for the inconvenience and appreciate your understanding.
We strive to provide excellent customer service, and your comments and feedback will be addressed internally to ensure our team is better equipped to assist our customers in the future.
If you still need further assistance with this, please don’t hesitate to reach out to us at info@scooterhut.com.au. We appreciate you bringing this to our attention and hope to improve your experience next time.
Best,
The Scooter Hut Team
“Still waiting. I have not even received a tracking number.
Spoke to someone at Scooter Hut. He said your team is trying to access the seat from another Scooter Hut store. He said I should receive a tracking number soon.”
Hi Nicholas,
Thank you for bringing your concerns to our attention. I’m truly sorry to hear about the delay with your order and the lack of updates you’ve experienced.
Please rest assured that we value your business and are committed to resolving this as quickly as possible.
After reviewing your order, unfortunately, our warehouse has been out of stock of the Segway Ninebot F Series E Scooter Multi-Functional Seat With Bag. As a result, we sourced your order from one of our stores. I’m happy to inform you that your order was successfully shipped on 30/01/2025, and a tracking email was sent to you today. We sincerely apologise for the delay and any inconvenience this may have caused, and we greatly appreciate your patience.
If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Support team at info@scooterhut.com.au. They’ll be more than happy to assist you and provide you with the latest updates on your order.
Again, we truly apologise for any frustration this has caused, and we appreciate your understanding and continued support.
Best,
The Scooter Hut Team
