Hi Safak,
I'm sorry for the delay in this delivery! As the scooter has a lithium battery, it needs to be sent via road, not air. I can see that this was delivered on 9th December, so I do hope that you're loving the new scooter!
Thanks,
Tianna
Thank you so much for your 5 star rating of Scooter Hut! We're glad to hear your experience has been so positive and you have been able to enjoy the scooter in its full potential. At Scooter Hut, we strive to ensure our customers have unforgettable experiences with our products. Thank you for taking the time to share your experience with us!
Thank you for your 5 star rating of Scooter Hut, Vera! We are so delighted to hear that your delivery was faster than expected and that you received your scooter in perfect condition. We are thrilled to know that you are satisfied with the quality of our product. Thank you for choosing us and we hope to serve you again soon!
Hi Shane,
I'm so sorry to hear this! I have had a look into your order and can see that it's held up in an Australia Post sorting facility. I have lodged an enquiry with them to see what is happening.
Once I have more information, I will reach out to you via the email address that we have on file.
Again, I am so sorry for the delay on this order.
Thanks,
Tianna
Thanks so much for the 5 stars, Kylie! We really appreciate your review! We're glad you were pleased with your quick delivery.
Thanks,
Scooter Hut Customer Care
Hi Marie,
I'm so sorry to hear this! I have had a look into your order and can see that it has been scanned in at the Perth depot. I have lodged an enquiry with the carrier to see what the holdup is here.
Once I have more information, I will reach out to you via the email address that we have on file.
I'm so sorry for the delay on this order!
Thanks,
Tianna
Thank you so much for your 5 star rating of Scooter Hut! We really appreciate your kind words and are glad to hear that you were happy with our fast shipping even during the Black Friday sales. We do our best to be as efficient as we can to keep our customers happy.
“I visited Scooter hut a year ago and was impressed with them, so though I was prompted by seeing a competitor's ad, Scooter hut's superior customer service had me go straight back to them. And I loved my purchase”
Thanks for your 5-star review of Scooter Hut. WOW! What a review. I'm so glad to hear that your experience in store was so memorable! Be sure to come back and see us again soon!
Hi Philip,
I'm sorry for the experience that has led to a 2-star rating. I am glad that we were able to help find and source this for your scooter in the end, I know there was a little bit of confusion as the scooter you have is not one that we stock, so we were a little unsure of the specs needed! So glad it all worked out in the end!
Thanks,
Tianna
“One hoverboard worked. The second hoverboard would not retain its charge. I've asked the recipient to contact the nearest Scooter Hut in Melbourne. I'm waiting to see whether she gets the problem rectified. It was not fit for purpose.”
Hi Raymond,
Thanks so much for your time on the phone earlier! I'm so sorry to hear that one of the hoverboards appears to be faulty!
As discussed, I have reached out to Tiffany via the email provided so that we can get this resolved as quickly as possible!
Thanks,
Tianna
Customer Service Manager
Hi Georgia,
I'm sorry for the delay in getting this scooter to you.
I've had a look into your order, and can see that it was dispatched on 21/11, and it's on its way over to you in regional WA. The tracking says that it is due between 30/11 and 05/12.
I'll send the tracking through to you privately via email!
Thanks,
Tianna
Customer Service Manager
Hi Shawn,
I've had a look into your order and can see that the ETA for this package is tomorrow.
As you live in regional Northern Territory, and the scooters contain a lithium battery and have to be freighted by road, this unfortunately means that it takes a little longer to get to you. I'm sorry for the delay with this.
Thanks,
Tianna
Customer Care Team
Thank you, Mark, for your wonderful 5 star rating! We are very happy to hear that you enjoyed our customer service and range of products. We really appreciate the kind feedback!
Thank you for giving us a 4 star rating! We're glad to hear that you found our Scooter Hut product to be great and easy to install and use. Your feedback is much appreciated.
“The valves I got work but needed to be 5mm longer as I had to make up a valve attachment from a truck inner rim valve extension bar to put air into tyres”
Thank you so much for your 4-star rating Rodney. We are thrilled to hear that the valves you got worked for your purposes, even if they were a bit short for what you needed them for.
Next time you order, feel free to reach out, and we can let you know what other sizes etc. we have so we can find the perfect fit for you.
“My family and I scooted in to scooter hut and was welcomed straight away by an awesome sales dude' Massimo. He showed our son what he had on offer and was thorough explaining the ins and outs of each unique Scooter. With so much joy and excitement, our son chose the Apollo City Scooter. Good choice! Pretty good price! One happy customer 😀
Thank you Scooter Hut”
Thank you Amanda for your 5 star rating! We are so glad to know that you and your family had an awesome experience at the Scooter Hut Fairfield! Your kind words mean a lot and I love that the Apollo City Scooter really made your day. We hope to see you and your family soon!
Thanks,
Massimo and the Fairfield Team
Thank you so much for your 5 star rating Todd! We really appreciate it and are so glad that you had a great experience with our customer service and our awesome products!
Thanks,
Dani
Scooter Hut Online Customer Service
Thank you very much for the 5 star rating Ari! We're so glad that you're enjoying the fantastic customer service at Scooter Hut. We appreciate you choosing us for your scooter needs! Be sure to let us know if we can help with anything!
