Hi there,
Thank you for your feedback, and I’m sorry to hear you received the wrong item. We understand how frustrating this can be and appreciate that you took the time to share your experience.
Please know that we’re committed to resolving this issue as quickly as possible. I encourage you to reach out to our Customer Support team at info@scooterhut.com.au so we can assist you in getting the correct item delivered to you without further delay.
Your satisfaction is very important to us, and we hope to make this right for you.
Thanks,
The Scooter Hut Team
Hi there,
Thank you for the fantastic 5-star review! 🌟
We’re delighted to hear that you found our website easy to use and that your order arrived promptly and correctly. Making the shopping experience smooth and hassle-free is what we aim for, so your positive feedback truly means a lot to us!
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best,
The Scooter Hut Team
Hi Lisa,
Thank you for your review! We appreciate you taking the time to share your thoughts, and we're glad to hear you're preparing a birthday surprise.
Once you get a chance to open it and try it out, we would love to hear your feedback. If you have any questions or need assistance, don’t hesitate to reach out!
Wishing you a fantastic celebration!
Best,
The Scooter Hut Team
Hi Nathan,
Thank you for your feedback!
We're thrilled to hear you think the product is great.
We’d love to know if there’s anything we can do to make your experience even better. Your satisfaction is important to us, and we’re here to help with anything you need.
Happy scooting!
Best,
The Scooter Hut Team
“Customer service was good my item was source from a different store and was shipped to me with in a few days price was great they helped me with my questions pretty quickly thanks guys.”
Hi Nikia,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had a positive experience with our customer service team and that your item was sourced and shipped quickly. It’s great to know we could assist you with your questions effectively, too!
If you ever need more help in the future, don’t hesitate to reach out. We’re always here for you!
Best,
The Scooter Hut Team
Hi there,
Thank you so much for your amazing 5-star review!
We’re glad to hear that our team in South Melbourne was able to assist you in finding the perfect e-scooter! Your satisfaction is our priority, and it’s wonderful to know that you had a great experience with us.
If you have any questions or need further assistance in the future, feel free to reach out. If you require servicing or parts, please visit scooterhut.com.au.
Enjoy your ride!
Best,
The Scooter Hut Team
“After a few little hurdles in ordering the correct parts and a damaged part arriving we couldn’t be happier with the parts received. Staff are friendly and answer promptly and their focus is on customer satisfaction”
Hi there,
Thank you so much for your fantastic 5-star review!
We truly appreciate your understanding through the ordering process and are delighted to hear that everything worked out in the end. Our team is committed to ensuring customer satisfaction, and your kind words about our team members mean a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Scooter Hut Team
Hi Shannon,
Thank you so much for your amazing 5-star review!
We're delighted to hear that everything went smoothly with your purchase. Making the shopping experience easy and satisfying for our customers is our top priority, and it's rewarding to know we accomplished that for you.
If you have any questions or need assistance in the future, feel free to reach out or check out scooterhut.com.au for any additional needs.
Best,
The Scooter Hut Team
“Information and support made it easy for me to buy my first eScooter and it needed to be one that could climb big hills!
The purchase was so easy and it arrived within 3 days.
Worked exactly as advertised so we bought the 2nd one for our household within a week.
Post sales support has also been excellent.”
Hi there,
Thank you for your fantastic 5-star review!
We're so pleased to hear that you found our information and support helpful in selecting your first eScooter. It’s great to know that it met your needs perfectly right out of the box!
We’re also thrilled that the second scooter purchase was just as smooth and fast, and your positive feedback on our post-sales support means a lot to us.
If you ever need anything else or have questions down the line, don’t hesitate to reach out!
Best,
The Scooter Hut Team
“I started an Online enquiry from NZ on Jan 12 and the person I dealt with was really helpful. I later purchased a Scooter which was recommended by that person which also happened to be the exact one my grandson wanted.
Delivery to him in Perth only took a few days.
Highly recommended.
Thanks Scooter Hut.”
Hi Kathy,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that our team was able to assist you with your enquiry from NZ and recommend the perfect scooter for your grandson. It’s fantastic that we could help make his wish come true!
It’s also great to know that the delivery to Perth was quick and smooth. Your recommendation means the world to us, and we’re eager to assist you again in the future!
If you need anything else, don’t hesitate to reach out or visit scooterhut.com.au for servicing and parts.
Best,
The Scooter Hut Team
Hi there,
Thanks for your 5 star review!!
We're thrilled to hear that our team made a positive impact on your experience. We always strive to provide friendly and helpful service, and it's great to know we succeeded!
Your feedback means a lot to us and motivates us to continue delivering the best possible service. We look forward to assisting you again in the future!
For servicing and parts, visit scooterhut.com.au
Best,
The Scooter Hut Team
Hi there,
Thank you for your review and for sharing your feedback!
We sincerely apologize for the delay you experienced with your most recent order. We understand how frustrating it can be when expectations aren't met, and we’re actively working on improving our shipping process.
We appreciate your understanding and will strive to provide a smoother experience next time. If you have any further concerns, feel free to reach out to us directly!
Best Regards,
The Scooter Hut Team
“Very good selection and the shipping was crazy fast! I ordered it on a Thursday and received it the following Monday. It came from Brisbane to Melbourne that fast was amazing.”
Hi Luke,
Thank you for the amazing 5-star review!
We’re so glad to hear that you were satisfied with our product range and the speedy shipping! It’s our goal to provide top-notch service, and we love hearing that we hit the mark.
If you have any questions or need assistance in the future, feel free to reach out. We're always here to help!
And if you require servicing or parts, please visit scooterhut.com.au.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Steven,
Thank you for the fantastic 5-star review!
We’re thrilled to hear that you found a great bargain and are excited to upgrade to stronger lights. Your satisfaction means a lot to us, and we’re glad to have earned your trust.
If you have any questions or need further assistance in the future, don’t hesitate to reach out. We're here for you!
Happy Scooting!
Best,
The Scooter Hut Team
Hi Stephen/Rebecca,
Thank you for the wonderful 5-star review!
We're delighted to hear that your previous transaction was smooth and that you received great service from our team. Our team is dedicated to making every interaction a pleasant one, and your feedback truly motivates us.
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
If you require servicing or parts, please visit scooterhut.com.au.
Happy Scooting!
Best,
The Scooter Hut Team
Hi there,
Thank you for the fantastic 5-star review!
We're thrilled to hear that you experienced great customer service with us. Our team works hard to ensure that every customer feels supported and valued, and it's wonderful to know we've made a positive impression on you.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
Happy Scooting!
Best,
The Scooter Hut Team
“Big shout out to Jay from Scooter Hut Mt Gravatt, his service and advice 2nd to none. I purchased a Kaabo Mantis 10 Duo v2 and have not been disappointed. Bought during their Birthday Sale getting nearly $418 off the price. Absolute bargain. The biggest selling point for me is they service the scooters they sell. After sales service will always be there. If you are looking to buy don't go anywhere else.”
Hi Chris,
Thank you so much for your amazing 5-star review!
We're thrilled to hear that Jay provided you with top-notch service and advice. It's fantastic that you got such a great deal during our Birthday Sale as well!
We take pride in our after-sales service, and it’s wonderful to know that it made a difference for you. Your recommendation means a lot to us, and we truly appreciate your support.
If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your rides on the Kaabo Mantis 10 Duo v2!
Happy Scooting!
Best,
The Scooter Hut Team
“My wife and I just bought two electric scooters from Scooter Hut in Brisbane City. The staff were courteous and friendly. They patiently answered many questions and had the scooters ready and charged for us to ride away. Would highly recommend buying here to those considering same. Cheers David”
Hi David,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you and your wife had such a positive experience with our team in Brisbane City. It’s great to know that our staff was able to answer your questions and get you set up with your new scooters.
Your recommendation means a lot to us, and we appreciate your support. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out.
Happy Scooting!
Best,
The Scooter Hut Team
Hi Tony,
Thank you for the wonderful 5-star review! We're delighted to hear that our team was helpful and provided you with great customer care. It's always our goal to ensure every customer feels valued and well-supported, and your satisfaction means a lot to us.
If you ever have more questions or need assistance, just let us know. We're here to help!
Happy Scooting!
Best,
The Scooter Hut Team
Hi Patrick,
Thank you so much for the fantastic 5-star review! We're glad to hear that our team was able to assist you in getting set up with your first e-scooter. It's always our goal to ensure our customers have a smooth and enjoyable experience.
If you have any more questions or need assistance as you get to know your scooter, don’t hesitate to reach out.
We hope you enjoy every ride. Happy Scooting!
Best,
The Scooter Hut Team
