Requested call back to sort a potential fraud over meter readings, got one almost 2 hours later. Telephony system told me how valuable my call was, kept me holding for 16 minutes then dumped the call. I lodged a complaint - still waiting for a "unique complaint ref" (7 days later) as per Scottish power procedure, which says 1 or 2 days. Spent 3 hours on phone trying to get a response - nothing. Still hanging on as I type this....31 minutes so far. Its a shame I can't give negative stars for review. Live chat not available.
4 years ago
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