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Scottish Power Reviews

1.1 Rating 1,066 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

1.1

Based on 1,066 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful experience with this company. Over charged until I'd run up £1000 in credit without offering a refund. I have since cancelled and the final bill was settled from my positive balance and a refund issued to my account. This was after hours of wrangling with their useless chatbot and non existant customer services. I have now recieved 3 bills on the same day for my final day's use totalling over £700 and they say I now owe £330 to them (this doesn't even add up at all). Again I'm wasting my time with their useless chatbot and cannot get any sort of customer service but I'm advised not to cancel my direct debit for £330 or face further charges. I'm disgusted by how their systems are so poor that this problem cannot be sorted without a major stress. Avoid this company at all costs.. I've moved to Octopus and so far they seem great and easy to use. I cannot convey strongly enough how poor my experience with Scottish Power has been. Update.. having a response for customer service on twitter they have ignored my request for them to explain why the 3 bills have appeared and still say I owe them £330..again a zero for customer services”

Posted 2 weeks ago

“One agent had no idea how to deal with my problem and refused to transfer to me to another agent.”

Posted 2 weeks ago

“Worst company”

Posted 3 weeks ago

“Worst customer service, they don't understand”

Posted 1 month ago

“Spoke to Lee at customer service about fault on smart meter. He was very helpful and sorted problem. Impressed with level of service he provided.”

Posted 1 month ago

“Smart meter bullying. Rude and condescending rep on the phone. Nothing good to say about this company.”

Posted 1 month ago

“worst company cheatters, could anyone tell where are they wales and england address i need take to the court this doggy company anyone knew their england or wales address please reply thank you”

Posted 1 month ago

“T telling too many lies not very very helpful”

Posted 1 month ago

“They are truly shocking and just seem to make things up for fun when you ring them .I was getting estimated bills despite having a smart meter one of which was 900 pounds for a two bedroom flat that I am rarely in.The meter has never worked yet they think its acceptable to fit a smart meter and still make me submit a reading once a month.Turns out they had me on Economy 7 all the time instead of dual fuel.I switched to octopus just to stop the stress”

Posted 1 month ago

“Due to thier total incompetence I now have three accounts all with wrong details gets worse every time I explain problems to them now threatened with my belongings and bank account beeing seized. Terrified.”

Posted 1 month ago

“So I had made my final bill payment on april and told them to switch my account on april itself and had moved from that property . after 1 month i get a notice on june saying my final bill is £259 something when speaking before i had made my payment on april and shocking thing is when my family wasnt in the property how are we supposed to pay for the bill this is disappointing and i wouldn’t even rate 1 star to this supplier . When switching from edf to scottish they had come over to our place at late evening and convinced to switch at that very moment but biggest regret of all times .”

Posted 1 month ago

“Worst company ever, I've spoken to 50+ people over the phone over the past 5 years and 2 have been helpful and done what they said they would do. My complaints escalated to the Financial Ombudsman twice because Scottish Power lied to them, telling them they had completed the 5 remedies set out and in fact they never completed any!! Finally after 5 years I've had to go down another route and getting this sorted, I will be changing providers straight away and would never ever recommend this company. I've been shouted at, lied too, over charged, I'll never understand how they are allowed to operate the way they do.”

Posted 1 month ago

“Very cheap rates and I have always found customer service to be quick and helpful”

Posted 1 month ago

“Appalling!!! I have never had the misfortune than with this company! Having charged me an obscene amount I left in March and issued a formal complaint. This process has nearly driven me over the edge and today they say my final bill was incorrect so they want more!!!! I feel physically ill because of them.”

Posted 1 month ago

“Completely disingenuine company and customer service was appalling. We spoke to their “customer service” advisors on many occasions and they were largely unhelpful. Two advisors, Melissa and Aphiwe, were frankly rude to us and would refuse to help or to transfer us to other advisors. Wanted to make a complaint internally with the company but they wouldn’t let me over the phone so had to come on here. Can see that others have also had a terrible experience. Stay as far away as you can, save yourself from getting scammed. Absolute scum. Will be contacting the ombudsman and have switched our energy provider.”

Posted 1 month ago

“Awful company, too many issues from poor customer service to diabolical service with their insurance, absolutely avoid this company!”

Posted 1 month ago

“Lies lies lies lies lies lies lies lies lies lies lies from call centre Don’t join”

Posted 1 month ago

“I have been with Scottish power twice. I manage my account on line and found the web site easy to use. The only problem I encountered was setting the Direct Debit at the correct amount . The website was biased to make you pay to much and I was going into unnecessarrily high amounts of credit going into winter. When prices were very high Martin Lewis recommended to stay put on the standard variable tariff so I stayed put until recently , When deals became available I "jumped ship " as soon as the market went back to normal. I think the regulator may have intervened about the large credits on accounts and it did improve. I phoned SP 3 or 4 times to complain about the large credit on my account but found the indian advisers very unhelpful. I managed to run my credit down to just under £200 when I changed supplier and this was reimbursed quite promptly. They were not a bad company..........but talking to the call centre was a negative experience ...... and I am so glad I never had to call them with a more serious problem.”

Posted 1 month ago

“Scottish Power are stealing money and it's a fact by assigning people to completely different accounts without informing them. Then they sell them to credit companies as unpaid debt. They added 3 account numbers to my account during the time when I didn't live at this address at all, in one of them I spoilt money all the time and even Bill was the last to go there, and it's visible in the online account. Then they made up a third account for the same time at the same address in my name and sold it to debt collectors as not paid and now 3 years later I find out that my account was sold to debt collectors even though it was paid a long time ago. If you rent a house always ask who the lender is for electricity and gas, if Scottish Power don't take the house until the other lender is changed as you will not walk through the door of the house but you will already owe Scottish Power. I will now go to court, good thing I still have all the evidence.”

Posted 2 months ago

“Do NOT use Scottish Power - Their customer services process is appalling. No 1 person owns a complaint and they ignore most of the issues you raise with them. I have been waiting for a 3phase smart meter upgrade to be booked correctly since Feb 2024. I have had 3 different bookings made and they were all WRONG. The people dealing with the calls and emails are utterly useless and this is by far the worst company I have ever dealt with. I would avoid them like the plague. My complaint is still ongoing, still no smart meter upgrade and no date given as to when they are sorting the problem. worst service ever! I have a full solar install booked in with no bloody smart meter to use. WORST WORST WORST”

Posted 2 months ago

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Scottish Power is rated 1.1 based on 1,066 reviews