Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,140 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,140 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 19th February 2026

Kenneth P. Fulcher

Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were locked into a three-year contract (finally this month it's come to an end), without being properly informed that there would be additional "non-commodity charges", often called “pass-through” or “network & policy” charges, added to our business energy bills. These details were buried deep in lengthy terms and conditions and only mentioned in very small print, which was never clearly explained during the sign-up process. I specifically confirmed with the sales agent over the phone that the rates were fixed. Unfortunately, that turned out not to be the case. Within a few months of starting the contract, both the standing charges and unit rates effectively doubled and never returned to the original level we agreed to. When we questioned this, we were given the usual scripted explanations. After carrying out extensive research ourselves, we discovered the charging methodology they rely on, which fundamentally changed the cost of the contract despite the expectation of fixed pricing. Businesses considering signing up should read every detail carefully and ask very direct questions before agreeing to anything. They are the only large energy company that use these methods - advice would be to go elsewhere. Learn from our very expensive experience and make sure you fully understand how your final bill will actually be calculated.”

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Posted 16 hours ago

“wildly wrong billing - tried to bill us extra £2,800 which was a mistake of their making! took 6 weeks to resolve. extremely stressful. terrible customer service and just awful, awful business. no apology or anything...”

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Posted 1 week ago

“From resolving platform concerns to simplifying withdrawals, URF combines technical intelligence with a customer-first focus, ensuring every financial process runs smoothly and efficiently. Whether you’re an entrepreneur, freelancer, or individual seeking control over your finances, URF is your go-to partner. Thank you, UNIQUE and team, for setting new standards of excellence in the financial sector.”

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Posted 1 week ago

“The worst customer service”

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Posted 1 month ago

“Scottish Power sets you up to incur late payment fees. They charge you a late paymenbt fee if you haven't paid your bill 14 calendar days after it's issued. But they say it takes up to 14 WORKING days for your bill to be received by post. So how are you supposed to pay your bill on time when you haven't received it before it's overdue?? They say they post the bill on the date it's issued but then why does it take so long to receive? I've never had a letter take more than a few days to be received. This is incredible sneaky and unethical. Avoid them at all costs. I do have to add that while I've seen many bad reviews about their customer service, I was very lucky and the person I spoke to was very good. Although from the reviews it seems this was a fluke in their customer service.”

Helpful Report

Posted 1 month ago

“SP are currently switching their systems to something called SAP for those who receive FIT payments (solar). It is designed for businesses and individuals can't register. It won't accept the county of Northumberland either as a valid address. Numerous emails so far, no answers, nothing resolved. Poor, bordering on incompetent.”

Helpful Report

Posted 2 months ago

“I had overpaid on my electric bill, so asked SP to transfer the extra into my gas account. This saga has now gone on for 4 months with excessive incorrect bills and huge amount of emails, never from the same agent, so hopeless to try and sort it out. Finally lodged a complaint, had a phone call that day from the complaints call centre. I couldn't hear a word she said as the conversation next to her was louder than her voice. I know that persons name and her problem ! Eventually my agent was unable to do simple maths, explaining that I was massively in credit with electricity , which when the gas account was deducted, they owed me over £100. The next day I received an email from another agent billing me for £177. I lose the will to live with these people. I have now processed the ombudsman, yet another call later from SP, apologising and saying it was sorted and I would hear from their accounts on Monday. This company shouldn't even be trading, gross incompetence, untrained staff, what on earth is the CEO KEITH ANDERSON doing for his salary????”

Helpful Report

Posted 4 months ago

“Absolutely the worst power company ever. Phone calls take an hour - repetitive questions " are you over 65 " yes then later on " are you over 18" ...duh”

Helpful Report

Posted 5 months ago

“Damaging my credit file for 6 years to force payment On 12 August 2025, a Scottish Power representative admitted I was never notified before an Arrangement to Pay marker was added to my credit file, and confirmed that rules and regulations were not followed. This extremely adverse marker can remain for up to 6 years, yet they refuse to remove it unless I pay the account in full, knowingly causing long-term harm to my credit rating and increasing my cost of borrowing. This raises serious concerns about their processes, procedures, and care for customers. I will be escalating to the Energy Ombudsman, Ofgem, and ICO”

Helpful Report

Posted 6 months ago

“When Scottish Power recently attempted to extort me by adding ten pounds to my bill (without having notified me), I refused to pay it. That refusal led to two (recorded) telephone calls. The first call had a female Scottish Power agent (forgetting the call was being recorded, presumably) falsely accused me of "Having a go at her". The second call - from a male Scottish Power agent - had that agent question my intelligence. That's right a Scottish Power agent who knew his call was being recorded, was so clever, that he thought it was a good idea to insult the intelligence of a customer!!! But not to worry, Scottish Power offered me £50 and an apology for the despicable behaviour of two of their agents. If I promised to keep mum bout their behaviour that is! The despicable energy supplier known as Scottish Power, still has its £50.”

Helpful Report

Posted 6 months ago

“So called smart meter is absolute garbage. Have to top up gas on the actual meter instead of using the SMART meter . Worse than virgin and that’s saying something”

Helpful Report

Posted 6 months ago

“For six years tried to get Smart Meter installed. A while ago they told me they can't log into non existent meter. For final time today tried my online account 'chat' - they sent a link that doesn't work - verification email not received. Telephoned and they told me I have a Smart Meter installed and can't help! As I am first occupant in property I think I know if a meter has been installed? Trouble with this organisation since the very beginning. I DO NOT BELIEVE they are improving AT ALL!”

Helpful Report

Posted 6 months ago

“I moved into my flat 4 years ago and signed up to Scottish Power for my gas and electric with direct debit. I have never missed a payment. Ovo contacted me to say they was the supplier for my property in November 2024. Apparently Scottish power had mixed up my meter with another meter in our property and I was paying their bill. At the time and still on going my son had passed away so I had and still am in bereavement and had to deal with this (which was not my doing) Ovo understandable want there payments. Scottish Power wasn’t doing much to solve the problem so I made a complaint. They kept giving me excuses to why I had to wait for them to stop my gas bills and refund my gas payments. I got the Energy Ombudsman involved and they gave them a deadline for the 15 July 2025 but they still haven’t paid my money back, which means I cannot pay Ovo who are on my back for the money. I am grieving for the death of my son and they are making my stress levels worse. They don’t seem to care a bit, this money doesn’t belong to them it’s my payments. Scottish Power and Ovo made this mistake and I am paying the price for it. Why do I need to be thinking about taking it to court now to get my money back?”

Helpful Report

Posted 7 months ago

“I was told my account was in credit, the next day I received a telephone call chasing me for £25.03 after my account had been billed THAT day. The advisor was rude, patronising and did not listen to what I was trying to say. I am classed as a 'vulnerable' customer but that did not seem to make an iota of difference. Once I move house I will be leaving Scottish Power behind!”

Helpful Report

Posted 7 months ago

“How on earth did Scottish Power manage to get a Citizens Advice Customer Service award? I have attempted to pay our final bill (after moving house), an account which was in my partner's name. I was repeatedly told that this account could not be discussed with me. I genuinely wanted to pay what was owed. They insisted that they would need to speak to my partner on the phone, or that I would need Power of Attorney. Unfortunately it's too late for either of those options; my partner is visually, hearing and cognitively impaired due to multiple brain tumours. I have repeatedly offered to pay. All I can say now is good luck with pursuing someone with multiple brain tumours for payment. Well done, Scottish Power. Brutal.”

Helpful Report

Posted 8 months ago

“Avoid this company for your health! It deserves 0 stars”

Helpful Report

Posted 8 months ago

“Communication with Scottish Power about my energy bill was extremely difficult. They seem to offshore their phone lines and the lady I spoke to was hard to understand. She couldn’t clearly explain part of my bill that I’d questioned. In frustration I eventually gave up and just paid it for my own sanity.”

Helpful Report

Posted 9 months ago

“We had a payment issue and direct debit problem, so we rang Scottish Power and we were really glad that the Lady who answered our call had the Knowledge and Experience to sort these Issues out for us, Thank you Very Very Much Laura, we appreciate all that you did for us. our best Regards Mr&Mrs R.H.Wardell.”

Helpful Report

Posted 9 months ago

“We had Smart Meters fitted today and my Wife and i were more than happy with the engineer that fitted them, thank you very much for a job well done Mike.Mr&Mrs R H Wardell.”

Helpful Report

Posted 10 months ago

“HAHAHAHAHA I just engaged in an app chat with Scottish Power asking why do my meter balances NEVER update on the app, showing the very exact same balance for months at a time. The guy said, oh yes there is a solution - I can manually input the meter balance into the app, & then after another 48hrs, that 2-day old balance would show on the app. I told him what a wonderful joke that was and instructed him that was exactly the information I needed to look for a new supplier immediately. Boost updated my app meter balances daily & texted me when either meter was below £3. I may even switch back!”

Helpful Report

Posted 10 months ago

Scottish Power is rated 1.1 based on 1,140 reviews