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Scottish Power Reviews

1.1 Rating 1,033 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

1.1

Based on 1,033 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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0800 027 0072

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info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth one star. Following a telephone conversation with customer service, well actually there is no customer SERVICE! I was left stressed and crying due to their lack of understanding and empathy during this 'cost of living crisis.' They harass and threaten, are judgemental about their customers personal circumstances when told the amount they demand cannot be paid! Scottish power should ensure all staff have the correct training in order to speak/deal with their customers appropriately. Many people are dealing with serious mental health issues or other illnesses and they could be pushing some customers 'over the edge'. Shame on you!!!”

Posted 10 months ago

“If I could give them 0 stars I would. Genuinely wouldn't send my worst enemy to this company. I don't have room to list all the problems I have with them, but the worst being you cannot get hold of them. If you email it says your problem isn't suitable for email and you should call or online chat. Online chat says you are better off sending an email. If you call and follow the directions for customer service it takes you to debt collection who either cannot transfer you, don't know the correct number or say try again and don't press a number, just wait till it rings out. Then if you do get through to customer service (after 5 min of options) they tell you lines are too busy and hang up.”

Posted 10 months ago

“This review is to help other victims or potential victims of Scottish Power (SP). Any issues must first be raised to SP directly, however, based on my experience, they will reply with generic replies or not reply at all. They simply don’t care and are extremely rude, even if copying their CEO (keith.anderson) in the email complaint. SP victims must first obtain a complaint reference before being able to contact Citizens advise (03454040506); only then will SP take the complaint seriously. The Government has requested Citizens Advise to keep an eye on complaints to energy providers and SP are aware of this. SP have been fined heavily by the government, yet they continue to abuse their customers. SP is not a Scottish company, since 2006, Scottish Power has been fully owned by the Spanish multinational energy company Iberdrola, one of the largest utility companies in the world with also very poor reviews. SP are rated one of the worst energy suppliers by “Which?”; please see “Which?” for the most reliable energy supplier. I have been recommended Octopus as “the most reliable”, although anything will be better than SP at this point. I hope this review can help. I never had any issues with any energy company until I became a customer of SP, since then it has been an absolute nightmare with many issues such as being overcharged and a faulty new smart meter. They have punished me for complaining & for keeping photographic evidence for over a month, by raising the tariff and removing my access to view my energy consumption in the phone app.”

Posted 10 months ago

“After getting smart meters fitted in March 2022 I also got solar panels. The gas smart meter wasn't connecting to Scottish Power and the incompetence and willing of the company to try and understand issues is unimaginable. Complaints are ignored and the communication skills of operatives zero. I complied with their SEG conditions yet they do not pay me anything for electricity fed back to the grid. They ignore my emails and complaints and do not correspond. I would gladly pay more for electricity and gas to another company who would appreciate and work with customers. Honestly keep away from this company once I get if I ever do get this sorted out ill be moving my business. Never before as a retired vulnerable customer have I ever been treated so bad”

Posted 10 months ago

“I keep receiving letters to a person who does not live at my address they said sorry we've sought it all out and I'm still getting letters to a person who does not live at my address”

Posted 11 months ago

“Worst experience ever. Few months ago I upgraded my top up meter to a smart meter getting a new account, and I got nothing but trouble since then. I have a gas account where they did an estimate charging me 4 times my actual consumption, and now 2 months after I left them I am still trying to call them to fix it with no results. The first time they told me that I should fix with my new supplier, and my new supplier should call them and fix. But that is not how it works since it is the old supplier, so Scottish Power, who should give meter reading to my new one. Then I called a second time and they keep passing me from a department to another until the last one did not answer and they told me to call back. All because the smart meter they install me is not communicating. Finally, it often happens that when you try to call the automated machine cut the call off for reason of busy lines without giving chances to speak with someone Last time I tried to call the guy close the call while I was speaking, very rude. In two months they were not able to solve the problem”

Posted 11 months ago

“Nothing But A Bunch Of Thieving Clowns‼️”

Posted 11 months ago

“Costumer services is NON EXISTENT DISGUSTING AN DISGRACEFUL.”

Posted 11 months ago

“I close my account with Scottish Power back in September 2022 due to a house move. During this stressful time and after waiting for an hour on hold, I was told my account couldn’t be closed (by a girl who was laughing at my distress) due to their technology not working. I asked for a call back. No one called. I then had to call again, make my final payment and the account was closed. This was confirmed in an email. Seven months later, and I am receiving threatening emails and letters saying I still owe them money. They have told me there was a ‘system error’ and as a result I need to pay otherwise I will incur fees and possible ‘debt collectors’ chasing me. I have made a complaint. They have simply repeated the above and closed the complaint. I am now going to the Ombudsman because quite frankly, Scottish Power are a greedy, rude, fear-mongering company who do not care nor listen to their customers. There is no apology in anything they’ve done and they just think I’m going to hand over further money to them 7 months after hearing nothing from them! Please avoid as during this cost of living crisis, they are chasing people to get more money out of them! Truly immoral!”

Posted 11 months ago

“I will keep it simple. The worst bunch of amateurs that I have ever come across.”

Posted 11 months ago

“I have been attempting to close the account of my deceased son since June 2022, they can manage to send the final bill of what they actually owe to my address but supposedly the cheque was sent to the deceased address in August 2022, ombudsman become involved and found in my favour in December ordered the immediate payment of credit plus compensation and an apology.. February 2023 I still had not recieved and cheque, in a call to them I was informed that no correspondence had been sent since the apology email, and would send the payment.. march still no payment I was informed then that I can recieve the credit through bank transfer and to wait 14 days for an email to ask for my bank details. Today 26/4/23 I called them as no email recieved to be told the payment was sent to the account on record which was closed in June 2022, called the bank they can attempt to trace the payment with the faster payment Id, contacted Scottish power no such number is attached to the account they have not recieved the payment back therefore it is the banks problem to sort... sorry but all transactions have a reference number so therefore the payment was never sent.. The transaction was also not the full amount on the account nor included the compensation they was ordered to pay.. Currently back with ombudsman and I will take this to small claims court if necessary Scottish power are keeping the money of a 19 year old who passed away from epilepsy and earning the interest from it”

Posted 11 months ago

“Scottish Powwer is an organisation that will provide you with bad advise and then avoid you by using there systems. For example they will call you and when you answer the call the line will cut at there end. then they will say they have been trying to contact you, when the truth is they are avoiding you. i now with out gas supply”

Posted 1 year ago

“absolutely rubbish service, never get through on the phone, two accounts open in our name for gas no electricity bill generated for over six months and NO ONE CAN HELP how can they think this is a good service to people paying their bills.... its hardly free is it”

Posted 1 year ago

“To all Scottish power users! Please read! Wrong meter conversion. My meter is in m3 but the company use conversion formula for ft3 what gives my bills higher 2.83 times more. Cubic meters (m3) used × calorific value x Correction factor (1.02264) ÷ kWh conversion factor (3.6) = kWh. As an example, if you used 100 cubic meters of gas and had a calorific figure of 38 then it would be: 100 × 38 × 1.02264 ÷ 3.6 = 1,079.45 kWh To convert hundreds of cubic feet to cubic meters, you need to multiply your usage by 2.83 before you start step 2 above. Cubic feet (ft3) So if you used 50 ft3, the calculation would be: 50 × 2.83 × 38 × 1.02264 ÷ 3.6 = 1,527.4 kWh Please note the example shows you conversion For 100m3 is 1079.45kwh And for 50ft3 is1527.4kwh So, for 100ft3 it would be more than 3000kwh!!! Yeah and my bills are calculated by formula for feet3!! Phone them several times and they say that feet3 and meters3 are the same!! Joke!!!”

Posted 1 year ago

“Refused a refund of large credit balance on my account . Asked why , told I don’t have an up to date bill and meter readings . I have up to date bill an actual meter readings as shown on my online account . I stated as per ombudsman that they have to refund me within 24 days . Customer services said no again and if I’m not happy to complain ! No other reason given . Complaint submitted , not heard anything . I will have to cancel my direct debit now for three months to get my money back . They are illegally withholding refunds so that the company can have interest on customers money , shocking company to deal with .”

Posted 1 year ago

“You have hounded me to the point of destruction I will have to cut my own throat and gargle in my own blood now to rid me of your persistent calling emails and texting me . You have made my existence pure misery Sent from Outlook for Android”

Posted 1 year ago

“Hassling pensioners for money or changing there direct debit without asking them terrible company they need shutting down”

Posted 1 year ago

“I have an Econo 7 energy unit (Electric). When we bought our property in 2021 we opted to have both our gas and electric with the same company. Some time during the supply period I called Scottish power for a query I had. The lady who assisted me realised that I was being billed separately for both gas and electric and decide no .. it should all be added to one bill, account number changed and also never carried my existing fixed package over. By doing so, my gas package did not go over on the fixed rate package. My bill started to climb. So again .. I called to find out how I had gone from £43 a month to a staggering £93, then again to £102, then to £147 and now the last bill as of 24 March £227!! I have had an open complaint for 4 months and still nothing has been done. In the meantime we have had a smart meter installed. Now listen to this!! Its a joke. Scottish power reckons that the smart meter is just a guideline of what your bill COULD be and that it is not a true reflection of what your actual usage is!!! So is my bill then estimated?? So why install this in the first place?? I might as well as stayed on my usual meter and just provide my monthly readings online like I use to do. So I have a piece of plastic in my home that is not really of any use to me. what they are actually saying is .. we get your readings but we do not care if your bill has gone up by 300%. The next excuse the consultant has was our usage. I said what about our usage. He says it is high. Which is utter nonsense!!! Scottish power will give you a comparison of your annual usage from last year and compare it with the same time this year. Our usage LAST YEAR for GAS was 6451KWh … THIS YEAR IT IS 5250 KWh. Its much less than the previous year. Our electric is slightly higher but there is no concern there. Our issue is with our GAS bill. After chasing Scottish power to rectify this .. I have decided we will find a different energy supplier as they are a bunch of SHARKS! Scottish Power has been using my bank account as there own personal wallet but it will stop today!!! A Fixed Rate Tariff means absolutely squat to this company, laced with lies and deceit! I will be pursuing Scottish Power for a back dated refund. Complaints department only log a call .. they do not actually action or resolve customer complaints. Think twice about this company for your energy use. I am done. PS: theres only one person living at the property and it is my husband. I do contract work and not always at home. As a Tipper Driver he leaves at 06:00 in the morning and returns after 17:00 at night, our gas and most of our electric is off during the day. The gas radiators are used only in the winter months and is switched off during bedtime. AVOID, AVOID THIS COMPANY AT ALL COST.”

Posted 1 year ago

“Scottish Power are a pathetic excuse for a company and deserve to lose all customers, leave as soon as you can. Kept wanting to increase direct debit despite a massive credit balance. Was forced to cancel direct debit because of the ineptness and immediately put me on a higher tarriff. When I finally got a refund of my credit balance, setting up a new one took multiple attempts and then they lied on the phone what the amount would be. Almost impossible to contact, their chat bot is totally useless and getting a real person very difficult too. Avoid these stinking lowlifes. So glad I managed to escape them.”

Posted 1 year ago

“WARNING Scottish Power can open a direct debit from you bank account and STEAL money from you and then not refund it EVEN once their non existant customer service team realise that they have not supplied any energy to you. Worst customer service I have encountered in any company I have ever had to deal with. I had an account with them which I closed In 2021 when I switched to Eon. A few months later they reopened my account and started taking direct debits from me despite me having an account with Eon. So for the past 4/5 months I've been paying two bills, one with Eon for my electricity and another one to Scottish Power for their imaginary supply to me. They have even been happily taking the energy rebate from the government despite not supplying any electricity to my flat. They make it so difficult to speak to anyone to fix this so I've spent months trying unsuccessful to get them to close the account and refund me. In the end i managed to get them to listen to me via twitter in January now end of March they finnaly are closing my account but they wont refund the direct debits taken from me because they don't know how to. Its literally crazy that a company this big can make a huge mistake, take money illegally from me and the government but can't give it back because their "system" is not capable of issuing refunds. They literally stole money from me and the government.”

Posted 1 year ago

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Scottish Power is rated 1.1 based on 1,033 reviews