Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,127 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,127 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After two months of investing, I decided to make my first withdrawal, but my account with over $160,000 was suddenly locked. I was told to contact customer service, but they have ignored my requests to withdraw. I talked to some friends about my situation, and they suggested I reach out to sharonrecoveringexperts( @ )_gmail_._com ). They provided assistance and helped me successfully retrieve all my stolen money back. You can also contact her via Whatsapp +44 743 (868)7236”

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Posted 5 months ago

“Big scammer !! They purposely make a super trader and make us all invest in it, and then he goes trade on GBD to raise during the last minute of 2023 Britain election day! Isn't very obvious?!!! Even a not professional trader won't make such a mistake! And lost 90% of all our investment..... All thanks to Mr" BENITO GABRIEL "". She was the one who helped me recovered all my lost including my profit, Please do not invest using this platform again if you don't wanna be the next scam victim and also kindly reach out to Mr BENITO GABRIEL for recovering lost funds if you are a victim of scam..... 𝐄𝐦𝐚𝐢𝐥-𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 5 months ago

“Been trying to get a refund since February,not getting any proper response .”

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Posted 1 year ago

“Can't pay £246 pound this is ridiculous 😠 am humiliated by this & upset too how dare you do this to me. This complaint feedback”

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Posted 2 years ago

“My smart app has been updated . I can no longer see daily cost of My energy . What’s the point of a smart meter if I can’t view this on my phone . I previously could clearly see this . Not much of a quality update. Told it was due to a poor signal from a SIM card in smart meter .”

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Posted 3 years ago

“They supplied my house in Scotland, but kept billing me for a house about 28 miles away with the same road name.and the same house number. Spent nearly 2 years trying to sort this out and eventually changed supplier. Recently dealt with them when a house I rented I decided to put up for sale. The Tennants gave the wrong readings to Scottish Power on leaving, (too high). I guess I could have ignored this as I would have been in pocket, but tried to change it by phone twice. Internet account still showed incorrect values and would not accept the correct ones. Tried again using the app. This time with success, but from previous experience expect more difficulty ahead. On the plus side the customer service personnel and attitude is always first class, it just seems that the infrastructure is full of holes.”

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Posted 4 years ago

“Really atrocious website - takes about 100 attempts to submit a meter reading every time, whatever browser you use. Makes me ANGRY :-(”

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Posted 5 years ago

“They keep hassling me to have a smart meter”

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Posted 5 years ago

“Scottish Power were doing (reasonably) well then it all went wrong. I built up a credit for the winter, they returned it to me. I didn't ask for it, they didn't explain why they did it. Then I found i couldn't log in. Their system refused my email address and my password. After endless emails, which showed clearly they had no comprehension of the problem, they set me up a new account. It won't let me in. The one and only time I finally got through to a representative, all he wanted to know was, when are you going to clear your arrears? He did concede that the arrears exactly matched the credit they returned to me... I would not recommend them to anyone. I want to switch but can't while I owe money I haven't got right now. The moment the account is clear, if and when they sort out this logging in nonsense so I can make payments, I will be gone. I've already chanted my shop supply to someone else without a hint of problem.”

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Posted 6 years ago

“2 issues. **Smart meters. Kept being pestered about smart meter installation despite responding to questionnaire saying not interested. Then SP gave my phone details to a 3rd party marketing agency to carry on pestering about smart meters. Then more emails about smart meters followed by email apologies saying some emails had been sent in error. **Changing supplier. As contract coming to an end, this nuisance encouraged me to check alternatives, decided to move. Emails requiring final meter reading, fair enough. But shut out of the facility to submit online readings, "error 403 forbidden". The meter reading had been requested effective Christmas Day, got through to them by phone 27th December. Told I shouldn't have been sent the request for a final meter reading because that comes from the new supplier. What bothers me, the email demanding the final meter readings said if I did not submit them "you could end up paying more". Bottom line, there shouldn't have been a problem, I was perfectly happy until at the wrong end of their shambolic IT/email communications.”

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Posted 6 years ago

“I recently moved into a property and noticed my gas card metre is stating call help, so i called scottish power around 6.20pm today and the lady was very pleasant and reasured me that someone is coming out to fix the metre within 4 hours and they will text me 30 minutes before arriving, it is now 11pm and still nothing and i cant call them as customer service closes at 10pm so i have just waited up for nothing and have to wake up at 4am for work, frustrating when they say someone is coming out when they dont not off to a great start here, watch theyll probably end up turning up tomorrow when at work, scottish power i need my gas on asap its getting cold and im only small so i feel the cold easily. Thanks Regards Emma”

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Posted 6 years ago

“They did not inform us we could get cheaper gas or electricity or up to 90 pounds a year savings not like our new supplier economy,energy top marks to our new supplier .”

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Posted 7 years ago

“I was with the company before and it was ok. Since I re-joined last year the price keeps going up despite the fact I am on a fixed one year tariff and I am constantly careful with the electricity used in my one bedroom flat. Not happy at all and I can not wait for the year to pass bye to switch supplier. There are plenty to choose from after all. Don't be afraid of a change.”

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Posted 7 years ago

“My contract expires at the end of March but the contract they offered did not compare with one they offered on one day of the comparison sites”

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Posted 7 years ago

“Their customer service is substandard. I had to set up my direct debit with them twice because of a computer error, which is one better than last time when it took three attempts for them go set it up, before they overcharged me. Not to mention putting me on hold foe 30 minutes.”

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Posted 7 years ago

Scottish Power is rated 1.1 based on 1,127 reviews