Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,132 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,132 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damaging my credit file for 6 years to force payment On 12 August 2025, a Scottish Power representative admitted I was never notified before an Arrangement to Pay marker was added to my credit file, and confirmed that rules and regulations were not followed. This extremely adverse marker can remain for up to 6 years, yet they refuse to remove it unless I pay the account in full, knowingly causing long-term harm to my credit rating and increasing my cost of borrowing. This raises serious concerns about their processes, procedures, and care for customers. I will be escalating to the Energy Ombudsman, Ofgem, and ICO”

Helpful Report

Posted 1 week ago

“When Scottish Power recently attempted to extort me by adding ten pounds to my bill (without having notified me), I refused to pay it. That refusal led to two (recorded) telephone calls. The first call had a female Scottish Power agent (forgetting the call was being recorded, presumably) falsely accused me of "Having a go at her". The second call - from a male Scottish Power agent - had that agent question my intelligence. That's right a Scottish Power agent who knew his call was being recorded, was so clever, that he thought it was a good idea to insult the intelligence of a customer!!! But not to worry, Scottish Power offered me £50 and an apology for the despicable behaviour of two of their agents. If I promised to keep mum bout their behaviour that is! The despicable energy supplier known as Scottish Power, still has its £50.”

Helpful Report

Posted 1 week ago

“So called smart meter is absolute garbage. Have to top up gas on the actual meter instead of using the SMART meter . Worse than virgin and that’s saying something”

Helpful Report

Posted 1 week ago

“For six years tried to get Smart Meter installed. A while ago they told me they can't log into non existent meter. For final time today tried my online account 'chat' - they sent a link that doesn't work - verification email not received. Telephoned and they told me I have a Smart Meter installed and can't help! As I am first occupant in property I think I know if a meter has been installed? Trouble with this organisation since the very beginning. I DO NOT BELIEVE they are improving AT ALL!”

Helpful Report

Posted 3 weeks ago

“I moved into my flat 4 years ago and signed up to Scottish Power for my gas and electric with direct debit. I have never missed a payment. Ovo contacted me to say they was the supplier for my property in November 2024. Apparently Scottish power had mixed up my meter with another meter in our property and I was paying their bill. At the time and still on going my son had passed away so I had and still am in bereavement and had to deal with this (which was not my doing) Ovo understandable want there payments. Scottish Power wasn’t doing much to solve the problem so I made a complaint. They kept giving me excuses to why I had to wait for them to stop my gas bills and refund my gas payments. I got the Energy Ombudsman involved and they gave them a deadline for the 15 July 2025 but they still haven’t paid my money back, which means I cannot pay Ovo who are on my back for the money. I am grieving for the death of my son and they are making my stress levels worse. They don’t seem to care a bit, this money doesn’t belong to them it’s my payments. Scottish Power and Ovo made this mistake and I am paying the price for it. Why do I need to be thinking about taking it to court now to get my money back?”

Helpful Report

Posted 1 month ago

“I was told my account was in credit, the next day I received a telephone call chasing me for £25.03 after my account had been billed THAT day. The advisor was rude, patronising and did not listen to what I was trying to say. I am classed as a 'vulnerable' customer but that did not seem to make an iota of difference. Once I move house I will be leaving Scottish Power behind!”

Helpful Report

Posted 1 month ago

“How on earth did Scottish Power manage to get a Citizens Advice Customer Service award? I have attempted to pay our final bill (after moving house), an account which was in my partner's name. I was repeatedly told that this account could not be discussed with me. I genuinely wanted to pay what was owed. They insisted that they would need to speak to my partner on the phone, or that I would need Power of Attorney. Unfortunately it's too late for either of those options; my partner is visually, hearing and cognitively impaired due to multiple brain tumours. I have repeatedly offered to pay. All I can say now is good luck with pursuing someone with multiple brain tumours for payment. Well done, Scottish Power. Brutal.”

Helpful Report

Posted 2 months ago

“Avoid this company for your health! It deserves 0 stars”

Helpful Report

Posted 2 months ago

“Communication with Scottish Power about my energy bill was extremely difficult. They seem to offshore their phone lines and the lady I spoke to was hard to understand. She couldn’t clearly explain part of my bill that I’d questioned. In frustration I eventually gave up and just paid it for my own sanity.”

Helpful Report

Posted 3 months ago

“HAHAHAHAHA I just engaged in an app chat with Scottish Power asking why do my meter balances NEVER update on the app, showing the very exact same balance for months at a time. The guy said, oh yes there is a solution - I can manually input the meter balance into the app, & then after another 48hrs, that 2-day old balance would show on the app. I told him what a wonderful joke that was and instructed him that was exactly the information I needed to look for a new supplier immediately. Boost updated my app meter balances daily & texted me when either meter was below £3. I may even switch back!”

Helpful Report

Posted 3 months ago

“I have had these so called smart meters fitted for a while now and after the second day I got an email saying there was a fault transmitting the readings and this will take upto 6 months to fix.. Why??? How does this happen why are those timescales so long? Either send an engineer out or remotely do it. We live in a remote age and things take 6 months to fix 2days after instalation... Today I've noticed my gas meter still isn't sending readings.. So I call the company again and ask why.. They recognise that it's not sending readings and say the system will flag it and they will send an engineer... I said I'm reporting it now and you've recognised it so please make this report and not wait for the system to do it. I was told that this was not the way it works. I asked how are they trusting a system to report a fault which is clearly faulty now??? I got nowhere. This is awful and I wish I'd never had them fitted.. So now I'm left doing the meter readings like before these meters were fitted so what's the point in having them?? Customer service has gone through the floor and the whole thing seems to have gone wrong for this company... Having been with them for years I'm thinking abiut moving on.”

Helpful Report

Posted 4 months ago

“Customer service very poor. Had a simple enquiry. One person gave the wrong telephone number as a link to resolve my enquiry; a second person was barely lucid. Switched to Octopus after they answered my enquiry despite my not, at that point, being a customer”

Helpful Report

Posted 4 months ago

“Terrible experience — exit charge applied without cooling-off period! I am extremely disappointed with Scottish Power. I was placed on a fixed-rate tariff and, to my shock, they applied an exit charge when I tried to switch — all without ever providing a proper cooling-off period. When I contacted customer service to raise this issue, the agents were not only unhelpful but downright rude and dismissive, speaking over me and refusing to listen to my concerns. This is completely unacceptable, and I will never use Scottish Power again. Avoid at all costs if you don’t want to be misled and mistreated.”

Helpful Report

Posted 4 months ago

“Terrible company!!!!!!!!’”

Helpful Report

Posted 4 months ago

“What went wrong that's an understatement!!!! Scottish power was supposed to take over my electricity & gas in February I was treated disgracefully from this company. I had no means for electricity for 5 hours Scottish power did not have the courtesy to inform me that it was not going ahead!!!! They had three means of getting in touch with me and not one of them reached out to me. I called Scottish power all I got told was to contact my previous supplier they couldn't help me!!!! Basically they were not interested in my situation!!!! Now they have the cheek to say I owe a bill for £34 it's them that owes me in compensation for a stressful 5 hours I went through. I have been advised to contact the energy ombudsman which I'm going to contact. I WILL NEVER RECOMMEND SCOTTISH POWER they are a disgraceful company!!!!!”

Helpful Report

Posted 5 months ago

“I have been contacting scottish power for 12 months because gas meter has been reading 00000....The smart meter they provided does not work.....Customer service keep telling me to take a photograph of outside gas meter....which reads 000000.....Nothing has been done....I need to know where i stand with my bills as i have been having estimates on gas bill's.....Scottish power customer service is very poor....”

Helpful Report

Posted 5 months ago

“Absolutely avoid Scottish Power! They placed a debt of £384 on me that I never took. All my explanations are ignored, and they keep changing debt collectors. Do not deal with them!”

Helpful Report

Posted 6 months ago

“The worst company I've dealt with, ever. They have no respect for their customers, dont bother to deal with compaints, ignore decision of energy ombudsman and more...!”

Helpful Report

Posted 6 months ago

“Terrible customer service, every time I call there is a ten second delay on the line between speaking and them hearing which is annoying when you have to call hundreds of times to get them to do something. I’ve been trying to get an electric meter removed (Used for old storage heaters from before I owned it) until it’s removed I have two electric mpans which means I can’t change providers. It’s been nine months and I’m still fighting to get it done. I have to pay them until it is done, so I’m not holding my breath. If you have the choice DONT CHOOSE THEM!”

Helpful Report

Posted 6 months ago

“I am been harassed constantly by calls demanding a settlement. I am getting 3 calls a day. - My usage peaked massively for two months as I was running dehumidifiers and as a result my estimated my annual bill went from £6k to 20k and SP want me to be paying £2.5k a month on DD. I refused and proposed to clear the balance over a couple of months.”

Helpful Report

Posted 6 months ago

Scottish Power is rated 1.1 based on 1,132 reviews