When Scottish Power recently attempted to extort me by adding ten pounds to my bill (without having notified me), I refused to pay it. That refusal led to two (recorded) telephone calls. The first call had a female Scottish Power agent (forgetting the call was being recorded, presumably) falsely accused me of "Having a go at her". The second call - from a male Scottish Power agent - had that agent question my intelligence. That's right a Scottish Power agent who knew his call was being recorded, was so clever, that he thought it was a good idea to insult the intelligence of a customer!!! But not to worry, Scottish Power offered me £50 and an apology for the despicable behaviour of two of their agents. If I promised to keep mum bout their behaviour that is! The despicable energy supplier known as Scottish Power, still has its £50.