How on earth did Scottish Power manage to get a Citizens Advice Customer Service award? I have attempted to pay our final bill (after moving house), an account which was in my partner's name. I was repeatedly told that this account could not be discussed with me. I genuinely wanted to pay what was owed. They insisted that they would need to speak to my partner on the phone, or that I would need Power of Attorney. Unfortunately it's too late for either of those options; my partner is visually, hearing and cognitively impaired due to multiple brain tumours. I have repeatedly offered to pay. All I can say now is good luck with pursuing someone with multiple brain tumours for payment. Well done, Scottish Power. Brutal.