I moved into my flat 4 years ago and signed up to Scottish Power for my gas and electric with direct debit. I have never missed a payment. Ovo contacted me to say they was the supplier for my property in November 2024. Apparently Scottish power had mixed up my meter with another meter in our property and I was paying their bill. At the time and still on going my son had passed away so I had and still am in bereavement and had to deal with this (which was not my doing) Ovo understandable want there payments. Scottish Power wasn’t doing much to solve the problem so I made a complaint. They kept giving me excuses to why I had to wait for them to stop my gas bills and refund my gas payments. I got the Energy Ombudsman involved and they gave them a deadline for the 15 July 2025 but they still haven’t paid my money back, which means I cannot pay Ovo who are on my back for the money. I am grieving for the death of my son and they are making my stress levels worse. They don’t seem to care a bit, this money doesn’t belong to them it’s my payments. Scottish Power and Ovo made this mistake and I am paying the price for it. Why do I need to be thinking about taking it to court now to get my money back?