Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,127 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,127 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big scammer !! They purposely make a super trader and make us all invest in it, and then he goes trade on GBD to raise during the last minute of 2023 Britain election day! Isn't very obvious?!!! Even a not professional trader won't make such a mistake! And lost 90% of all our investment..... All thanks to Mr" BENITO GABRIEL "". She was the one who helped me recovered all my lost including my profit, Please do not invest using this platform again if you don't wanna be the next scam victim and also kindly reach out to Mr BENITO GABRIEL for recovering lost funds if you are a victim of scam..... 𝐄𝐦𝐚𝐢𝐥-𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 5 months ago

“Worst energy company I’ve ever dealt with. On December 17 th they took 3 payments from me instead on one to the tune of nearly £1100 pounds. They said none had gone through. If it had gone through I would have only had authority to take one payment. The house has smart meters. I flagged up the overpayments on 7th January today they inform me I can expect a refund cheque about the 16th February. Unbelievable.”

Helpful Report

Posted 5 months ago

“Meter stopped working over 4 years agobeen trying to sort it out. They won't replace meter. Been told I need a smart meter but property isn't smart. Ready I've been told that many different think when you phone customer service they are very rude is like they can't wait to get you of phone quick enough. They are just awfull. Never listen”

Helpful Report

Posted 6 months ago

“Absolute joke of a company we left Scottish power on 4th december and now 50 quid has came out of our bank they have set up another account from another flat to come out of our bank . Absolute joke of a company wouldn't recommend it to anyone”

Helpful Report

Posted 6 months ago

“Good to read of your bad experiences. I have been waiting about TEN YEARS to fix my " Smart meter " But this Christmas they have contacted me over 12 occasions over overdue bill so they obviously put all their resources into that department. Someone commented they were the worst energy provider in the known universe but think there is an energy supplier 2000000 light years away that maybe worse .!”

Helpful Report

Posted 6 months ago

“If I could give Scottish Power zero stars, I absolutely would. Their incompetence and utter disregard for their customers are beyond belief. For the past FIVE YEARS, they have been billing me for the WRONG METER at my flat. Despite countless attempts to get this issue resolved, they showed no initiative, no accountability, and no urgency to fix THEIR mistake. To make matters worse, instead of correcting their error, they had the audacity to add derogatory marks on my credit file. This has caused me untold stress, tarnished my financial reputation, and affected my ability to secure credit – all due to *their* negligence. Their customer service is an absolute joke – unhelpful, dismissive, and incapable of resolving even the simplest issues. After years of frustration, I cannot stress enough: DO NOT trust Scottish Power with your energy supply. They are the epitome of incompetence, and their actions (or lack thereof) show they couldn’t care less about their customers. Avoid at all costs. Disgraceful. My case has been escalated to Energy Ombudsmen & Ofgem.”

Helpful Report

Posted 6 months ago

“This must be the worst company i have dealt with, i have been in dispute for 2 years now on and off, i have gone from bills amounting to £35,000 to a £500 credit, then to a £770 bill. Why can this company not get a bill correct. Why can they never resolve you issues within a reasonable time frame.”

Helpful Report

Posted 6 months ago

“I have moved out my property on 19-03-24 and was on prepaid meters gas and electricity but yet I am being harassed by texts emails and phone calls and about paying my bill which you dated up to 11-12-24. If it’s not the electricity department it’s the gas. Several emails have been sent to each department but nobody’s listening”

Helpful Report

Posted 6 months ago

“SCOTTISH POWER well what can I say apart from they are the worst energy company in the known universe. First of all they ignore you as a new customer for 1 year, and in that first year they delete your account even when you have contacted them 3 times to let them know u have just moved in to the property and you would like to give them your details for them to set up an account. They don't send any info in the post that you have been requesting off them and when you contact them they have got no trace of an account with you at your new address. Some idiot in there office saying they have deleted your account so you have got and set-up a new account again. I wanted to pay as u go, they said no probs we will get back to you in the post. 12months later they send a bill of £2,350 and expect you pay straight away. They have completely ignored me for a year even after me contacting them 5 or 6 times to ask for pay as u go so I can manage my bills with my income, they gave me no tariff any info about the account or me being at this address it felt like they just wanted to trap you into there company by getting you into debt with a large first bill. So now me and my wife are stuck with these idiots for 5 years now and we have only payed off £500 of the first bill. Never in 50years have i ever been delt with this way with any energy company as them. I can only say avoid SCOTTISH POWER shop around for your energy. PLS TAKE NOTE....”

Helpful Report

Posted 7 months ago

“Took Scottish Power Energy to court. Took 2 years as they kept failing to turn up. In the end they gave up I received over £4,500 in compensation. Pat on the back for the little man. Never give up when you want to sue them.”

Helpful Report

Posted 7 months ago

“Terrible company, stay clear big time. I have asked them to set my direct debt to the 1st , not sure if they can understand English language?? Idiots have set up my direct debt on Tuesday yet another wrong date . So l will be making a official complaint again , l have only been with them for a few weeks but it's complaint after complaint !!”

Helpful Report

Posted 7 months ago

“I've been with scotish power 10 years Just recently they fitted a smart meter They didn't switch off my solar and batteries of properly which caused a fault on my invertor funny thing is the c clamp has a arrow on it to say how it should he fitted There complaints department isn't fit for purpose And they need to give there engineers training I will never go back to scotish power”

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Posted 7 months ago

“They overcharged me a couple of times and I had to call them and talk to them they tried to play with words but anyway they didn't make sense. I am not happy at all.”

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Posted 8 months ago

“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 8 months ago

“Possibly the worst run company on the face of the earth. How is this place still operating? Random charges on bills, bills changing all the time even after they tell me what is owed, they just make it up as the go along. Constant harrassing phone calls 5 times a week until I threatened legal action. Avoid at all costs if you value your money and mental health.”

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Posted 8 months ago

“Stay away from this company . They over charge and its hard to get your credit back .”

Helpful Report

Posted 8 months ago

“Awful/worse customer service ever!!! Avoid at all costs. They don’t care about their customers.”

Helpful Report

Posted 8 months ago

“All I can say is the whole customer care team from new build, to the incompetent collection team cannot resolve a simple issue as correcting the starting meter reading despite providing the correct details. First I was told that I cannot set up an account to pay bills until the developer has done the handover which can take months. waited for a few weeks and called again only to be told that I could set up an account to pay bills even though the builder had not completed the handover. Then Issues with my login to view the bill for days despite on the phone to sort this. Eventually, gained access to my account only to find that the meter readings were recorded wrong and the wrong bill was issued. Multiple calls to correct this and although was assured that this would be corrected in a day or two, I got threatening emails from Scottish Power that I had not paid my bill and would report to credit agencies. Today I called again to rectify the bill and spoke to Sindi in the collections team for 1 hr 20 minutes to correct the bill. She kept insisting on today's meter reading even though the issue was the initial meter reading and sent photo evidence via email and informing her that I was away from home. She would not consider an estimate meter reading to issue a new bill despite my first bill was based on an estimate. Her manager Eunice assured to call me back to resolve this but never did - very unprofessional behaviour from the manager which says all about the team she is leading. There is no intention to resolve this issue despite me initiating and making all efforts to keep on top of the bills. Appalling service. Looking for a new supplier.”

Helpful Report

Posted 8 months ago

“Very bad company. Extremely imprecise, communication not clear To avoid at all cost”

Helpful Report

Posted 8 months ago

“Horrible customer service. Adivsor with an attitude who give you the run-around. Attempted to take £125 early out of my account to "avoid debt on my account" Tried to call to get an explaination on the situation, admitted it was my fault the "welcome pack" explaining the pre-charge must have been buried in my email and to discuss the issue. Got an awful lady who just started giving me attitude because i mentioned leaving as i've just joined the place and immediately faced issues. Horrible customer service. I work in a call-centre. I know exactly how to treat customers over the phone and this is the exact opposite. No offer to open complaint. Immediately on the defense. No questions for context or sign of empathy for stress. Imagine your nan going through all that because she doesn't use email? I will indeed to switching back to OVO. They have their faults like any other company but everytime i've called they have been nothing but polite, understanding and attempt to work on a resolution.”

Helpful Report

Posted 9 months ago

Scottish Power is rated 1.1 based on 1,127 reviews