Surely there can’t be a worse customer than Scottish power. I am an ex-Yorkshire energy customer. Without any consultation over three months ago now my account was transferred to Scottish Power. I left Scottish Power about three years ago because of appalling service. I made the mistake of complaining to OFGEM which meant that because I had an open complaint I was unable to transfer to a better company until the complaint was settled. Well it was sort of settled but it still took two years to get a cheque from SP. well now I’ve been waiting over three months for Scottish power to get my account up and running properly. I have submitted meter readings over three times and beg them to sort things out but they just ignore me. Yes I desperately want to pay my bill and move to another company but they make it impossible. To make matters worse I have a credit from my Yorkshire energy account of about £600. Emails just get responded to with platitudes. My last attempt at phoning them had me hanging on for an hour and five minutes before I finally gave up. Please do not use this company. OFGEM really aren’t doing their job allowing firms like this to carry on taking our time and money. Luckily I am retired but feel so sorry for people who have to work full time and sort out problems like this when they get home.