The worst company I have ever dealt with in my life ! And I have dealt with thousands !! AVOID AVOID AVOID !!! They take money without consent. So do not allow them to set up a dd. They are hard to get hold of, they want to verbalise communication rather than put things in writing. After eventually leaving them they even tried to get more money for the final bill by making up a meter reading that was higher than the photo of the meter reading we had the insight to take on switchover day. Please learn from our horrendous experience and use OCTOPUS - who win the customer service recognition and have been brilliant so far. If I could give them Zero stars I would !!