Here is my experience with Scottish Power. Please do your research before even thinking of joining 1. They consistently overcharge me 2. The customer service team relies on ignoring me for as long as possible 3. They attempt to take money from my bank account without permission when iam no longer a customer until i made my Bank class them as dangerous 4. Refund - months 5. Using the Ombudsman they attempted to delay, every single time 6. They then ignored the rulings of the Ombudsman and stalled for time by making 'errors' 7. They attempted to stop me changing suppliers by saying I was in debt until I proved otherwise I had written evidence on EVERYTHING. I never thought they would call me back which they never did I got ready for a long fight In researching Scottish Power and their workforce I was shocked and disgusted I am still waiting for them to adhere to the Ombudsman’s ruling. I have been waiting for them to settle the complaint since the beginning of February its now nearing the last week of July UPDATE: After taking Scottish Power to Civil Court and winning, they continue to ignore the issue, I will continue to take legal action