Scottish power emptied our account after breaking the contract Scottish power broke the fixed-rate 12-month contract we had, twice in the very same year! They then put us on a much dearer energy tariff, emptied our bank account, putting us in financial difficulty, all without notifying us at all. We only found out when they contacted us to notify about the price rise, but we were on a fix-rate contract! When we called them, they said we are not the only one, it happened to others too. The customer service agents are so incompetent, so unprofessional and lying continuously. They hang up the phone when they don't know what to do. The last straw was, when they closed our account, only to open another and without repaying the money they owed us, as they are incompetent to resolve the issue they caused without closing the account, again all without our knowledge. We spent 12 hours to resolve the issue to no avail. We are having a break down. They have no managers, so these incompetent, untrained, unmonitored and lying customer service agents are running wild, doing as they like, because they are not held accountable. The recorded calls are not listened even after we requested. When we called back, small world, we caught the man who promised to refund the money they scammed from our bank account, but then did not honour his promise. It is unbelievable how he spoke to us once he got confronted. He said, he may call back if he can, or may be not, and that they can change the contracts as they please, he closed the account without repaying the overcharge but he can't refund us now because he doesn't know how to. He then started talking to himself, singing, whistling, whilst we were on the line, crying out of frustration. We wasted another hour and ten minutes on the phone and he still did not resolve my problem. He promised to call us today at 11, we knew he is dishonest but we had no choice, he cheated us, again. Since I spoke to another customer service, who arrogantly questioned us as to why we do not claim the overcharges from our bank instead of bothering Scottish power. Please share your experience if you suffered the similar fate. That is, they put you in a fixed rate contract for a year, then cancel it a month after (11 months short), putting you on a strand rate which is three times more expensive and empty your account in your sleep, all without giving any notification. As they were bragging about, this happened to others, so we are not their only victims to be abuses financially emotionally and mentally. They manipulate your account, bills, live on the phone, close one account open another without your knowledge, no way to proof that you are scammed. Together, we need to appeal to their gross misconduct.