I need to express my absolute disgust at the lack of customer service I have received over the past few weeks from the absolute useless agents that have failed to assist my daughter in what should have been a very simple transaction. I have called at least 8 times in the past two weeks to change the direct debit details and have been told all sorts of incorrect information. I am supposed to have been added to my daughter's account as a third party as she has short term memory loss and is unable to read or write. I was told I have not been added to the account and that my daughter would have to ring in even though she was sat next to me. So I rang the number for her and we started the whole process again. The lady took the new direct debit details and asked Ellie if it was okay to speak with me. The biggest joke is I have been paying the direct debit out of my bank for nearly 3 years and it was my name on the account but as we had just changed the account name in to my daughters they couldn't speak to me until Ellie gave her permission so you would now think the new details have been updated and save, oh no that was too simple the next day I receive and email saying the direct debit details have been cancelled so I am forced to call the incompetent Scottish Power team again and you have guessed it no one saved the information and they cannot speak to me. My daughter then gives them her permission to talk to me and I tell them why are you unable to see that I am a third party on the account due to my daughter having learning difficulties? The reply was that the agents I have spoken to have not added or saved any notes, this is unbelievable as this is standard practice when you are a call handler. We then get cut off how convenient, I call again and we start the whole process again and this lady tells me my daughters new direct debit details are in the system she confirmed the last few digits of the sort code and bank details she also said I had been added as a third party to the account and yes you guessed it another email was sent a week later saying the direct debit had been cancelled. OMG are people really that incompetent????? So I called again today and spent another hour speaking to a pleasant young man called Ahmed who put me on hold and tried to find out what was going on he came and said so sorry but you have not been added as a third party and I do not know why the direct debit was cancelled, I thanked him for his help and hung up. My daughter is a priority member and when I asked if they could see this they said yes she has dementia which is not correct she has learning disabilities and short term memory loss so you cannot even get that correct. On one of the occasions the agent could not understand my daughter when she was trying to give SP agent her postcode and the agent insisted she had to do this before she could speak to me so she asked Ellie if she could do it in the phonetic alphabet I jumped in on the call and gave the postcode. I have run out of room on the SP complaints form so I shall finish my complaint on Google and TrustPilot . I have been offered a call back on the 1st of October 2021 really wow. Scottish Power if this is how you treat people with disabilities, who are supposed to be priority customers you seriously need investigating. I have not enjoyed chasing SP. My daughter lives 200 miles from me and we thought we had sorted this when I went to visit her but Scottish Power seems to be incapable of completing simple transactions or requests. I have seen on an online forum the biggest complaints you receive are regarding Direct debits being cancelled or the payments not being taken. This has been a problem since 2016. I have not got SP bank details and have set up the direct debit myself as it was so simple to do. Thank you for stressing my daughter and myself out causing us so much inconvenience and anxiety. If I could give you a minus score I would give you minus 5. Ref Number 8302005944