My father in law and mother in law have been without heating or hot water for 3 WEEKS. My mother in law suffers from dementia and my father in law is trying his best to be the best support to her. It is disgusting how you are treating your customers especially those who are already going through a lot. I hate to think how your customers suffer who don't have a supportive family around them. Whenever my father in law calls up SP to try to sort it you put him in a continuous loop of passing to another customer service rep and being put on hold for 40+ mins with no resolution whilst he juggles a wife suffering from dementia. Your service is inconsiderate, inhumane and appalling.