Why do they hate the disabled and steal money? complaint no. 8304822488/0000000320 switched in error due to a salesman lying about costs and writing my contact details incorrectly, I did contact them to cancel the NEXT DAY but a payment of £60 taken in error in september, told I can't switch back until OCTOPUS (best energy supplier ever, great customer service) told me an erroneous transfer could be. Scottish power have hung on me, lied to me, told me to do a DDI (direct debit indemnity) to reclaim the funds which they challenged so I was redebited in november. They have no contact number for their complaints department, nor schedule time for calls. They have no understanding of vulnerable customers. They have left me unable to pay my bills this month, after leaving me unable to buy food last month. I have FMS, BPD, ASD and other disabilities which have worsened due to the financial stress and emotional upset caused which means I am losing wages. They do not respond to emails in a timely manner. They do not respect working hours, having called me during school hours more than once. I even had a salescall where they tried to convince me to switch during all this. Now it has been escalated to the ombudsman, they are refusing to refund my money and refusing to provide a resolution despite the ombudsman stating they would be able to do so. Scottish power claimed my refund would be through 13/11 but then changed their tune, stating I needed to provide meter readings for a 'final bill' when an erroneous transfer means I should never have been charged - I provided readings to them and octopus, meaning my octopus account has been debited and is overdrawn. I did not get a reply from scottish power. Worst energy company in the world. No customer service skills, no care for their customers, obviously no compassion for those unwell and worst of all I ALREADY LOGGED A COMPLAINT EARLIER THIS YEAR IN MARCH WHEN THEY OPENED AN ACCOUNT WITHOUT CONSENT IN MY NAME AT A COMPLETELY DIFFERENT ADDRESS AND COMPENSATED ME FOR THAT. Ridiculous, seriously hope they go bust and octopus take them over.