Absolutely disgusting service. Left my mother a vulnerable adult for 3 days with no electricity or gas. I was in another country and was disgusted by the fact the sent her on a mile walk to the nearest garage to collect a key to try to get it working to which she fell and broke her arm in the snow and damaged her phone. They still refused to send a engineer to support her and we are now on day 4. I spoke with a call handler Khadeeja who waw about as useful as the meter itself. I asked to speak to her manager who she referred to as Kane and he refused to contact me or speak to me qnd told me to follow the complaints procedure and someone will contact me in 14 days time to address the complaint. Meanwhile she is a vulnerable adult living at home with no electricity or gas and I'm in another country and no one from Scottish Power will even so much as help. She's used her last £30 trying to fix the meter and still no further forward.