Paul
Update on experience. I first complained in August totally dissatisfied with response so escalated to CEO/Directors office on 9/9/21 was assured that I would get a reply within 5 days. NINETY DAYS LATER NO REPLY Each time I contacted them to ask for progress “customer service” fixated staff incapable of understanding the concept that I already had an ongoing complaint insisted I restart the complaints process. Despite multiple clear unambiguous instructions that ANY attempt to use my phone was a GDPR failure as I declined them permission to use OR store my number. Despite that I continually got calls from people NOT in the escalated complaints process trying to discuss the initial complain. Neither their Facebook social media team nor their faux concern expressed in their response to my first review resulted in any follow up. Complaint now escalated to Ombudsman interestingly they responded to them in a matter of days! No resolution yet Strongly recommend using ANY other supplier as clearly this one is unfit for purpose
9 months ago
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Scottish Power has a 1.1 average rating from 841 reviews

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